Domingo Gutierrez | Page 2

Superb attention, efficiency, efforts, support and very personable! Was very pleased with the interpersonal skills and natural, genuine rapport. Most especially truly listened to my preferences and needs personable! Was very pleased with the interpersonal skills and natural, genuine rapport. Most especially truly listened to my preferences and needs. More

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Five Star Service as ALWAYS!!! This is my second time getting a car! and the experience was excellent as last time! I got to work with Domingo which I wasn't sure how it will turn o This is my second time getting a car! and the experience was excellent as last time! I got to work with Domingo which I wasn't sure how it will turn out since I worked with different person last time. And guess what! Domingo is so great!! He is very understanding what I need and he even remember me back 3 years ago too. Those small attention to detail really matter to me come to car buying. He has great knowledge about cars and that is also plus for the question I have. I will definitively come back future! It is my second time working with Gary and I was happy that they assign me to him again, and He also has great knowledge and even remember me back 3 years ago make me feel very warm welcome! Gary made the boring paper work seem very fun with good talks! Overall, Lexus Stevens Creek did very well with pairing people up and know how to treat return customer well! and I can say I will come back for future! More

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Worst Customer Service Ever This is the worst dealer i've ever had to deal with. I called the dealer on my B-day 11/02/2016 made an offer on a RX 350 and my offer was accepted a This is the worst dealer i've ever had to deal with. I called the dealer on my B-day 11/02/2016 made an offer on a RX 350 and my offer was accepted a day later 11/03/2016. I emailed all of my documents including my proof of financing and told them to hold the vehicle for me to pick it up today 11/04/2016. I was told that the vehicle was going to be put on hold and come to find out the vehicle was sold to another person. This dealer has no integrity and their word mean nothing. This dealer gets a zero for customer service. More

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The Best Dealership and personnel ever Our experience at Steven's Creek Lexus was amazing from the first time we met Domingo until we purchased our RX with Domingo. Domingo was warm, welco Our experience at Steven's Creek Lexus was amazing from the first time we met Domingo until we purchased our RX with Domingo. Domingo was warm, welcoming and straight forward from the beginning. We have bought many new cars and this was by far the best experience we have had. Knowledgeable friendly staff that was respectful, and easy to work with made us lexus owners for life. We can honestly say you won't regret going to Steven's Creek Lexus and asking for Domingo to guide you through your purchase. Hector, Eddie and Robert also helped us feel comfortable in what is usually a stressful situation was actually enjoyable. Thank you Steven's Creek Lexus and the amazing Domingo. More

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Great buying experience Everyone there was friendly and helpful. Domingo was especially patient with us and gave us a really great price. Overall great experience. Everyone there was friendly and helpful. Domingo was especially patient with us and gave us a really great price. Overall great experience. More

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Amazing Experience I cannot express enough how pleased I was with my experience at Lexus of Stevens Creek and how pleased I am with my new ES350. Domingo was I cannot express enough how pleased I was with my experience at Lexus of Stevens Creek and how pleased I am with my new ES350. Domingo was my my sales rep. He was incredibly knowledgeable about the Lexus, being able to answer all of the questions I had. He had great people skills, and though his job calls for negotiating, the way in which he proceeded with the negotiations was respectful of me. Even after I signed the paperwork, everyone at Lexus (Domingo, Robert in Finance, and the follow-up calls from customer service) was extremely kind and helpful. Lexus of Stevens Creek definitely has the motto of customer 1st, customer care, and customer follow-up. When one thinks of "the finance department", one mY not usually think of a pleasant experience, but Robert was great. From the moment I saw him, he had a smile on his face, a pep in his step, and a joyful tone in his voice. As with the sales end, Robert is bound to offer some of their add ons like a protective coating or an extended warranty, but he was brief yet thorough, and he respected my decision and dealt with me pleasantly. After doing all of the necessary paperwork, I eagerly walked to my new car. I was greeted by Domingo, who handed me the keys to a car that will undoubtedly be with me for years to come. After helping me sync. my phone to the car and taking a few pictures, I was on my way. Lexus of Stevens Creek, thank you so much for an amazing experience and an amazing car. After a week, I am so happy with my purchase, and I know it was the right choice for me. I highly recommend Lexus to anyone looking for a quality vehicle and a quality car-buying experience. More

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5 stars are not enough for your employees I was across the street shopping for cars and I tell you it was a total night and day, you can totally tell the difference. From the beginning I hav I was across the street shopping for cars and I tell you it was a total night and day, you can totally tell the difference. From the beginning I have noticed how Hector was so sincere and how he went out of his way to ensure I get what I needed, I just got out of the hospital from surgery and instead of me going to the dealership, he went to my house and showed me the cars I was interested with, from then on he earned my respect and knew I was dealing with one of most professional people. Then during the whole purchase his co-league Domingo was also respectful and not pushy, purely friendly! The whole process was seamless and no one was ever aggressive, it is great to see there are car sales people who are like them and Lexus should be proud on what kind of service culture they are building, Again thank you Hector and Domingo! More

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No hassle fleet manager I knew the exact car I wanted after previous research, and both Joe and Domingo helped out to look at and test drive the Lexus ES. I appreciated being I knew the exact car I wanted after previous research, and both Joe and Domingo helped out to look at and test drive the Lexus ES. I appreciated being valued as a customer more than simply the sale. More

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New NX200T It was a very easy deal and I could save lots of time. The only hassle was the dealer was keep forcing me to purchase service product such as extend It was a very easy deal and I could save lots of time. The only hassle was the dealer was keep forcing me to purchase service product such as extended warranty service. Other than that the dealer took my first offer which is way below their invoice price. So far it was the easiest car buying experience in my life. More

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Very satisfied with their product and service This is a second time I lease a new car from Lexus Stevens Creek and once again I was impressed with how enthusiastic and professional these guys are This is a second time I lease a new car from Lexus Stevens Creek and once again I was impressed with how enthusiastic and professional these guys are to their customers. Domingo was extremely nice and considerate. I highly recommend this dealership and sales representative. More

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