Dolly Kendall

Customer Service IS Very IMPORTANT. If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going on with my car? That is terrible customer service. I would add, on day one she also said to me it sounds like a starter? She is NOT a mechanic. On day [5] I picked up my car. I brought it to FORD, because I needed a car I could depend on. Even after a page I typed out, giving them exactly the problem...they could NOT have been following my exact description. So disgusted. Maybe they are FINE with oil changes, easy things but MECHANICS dubious. I really hate having to say these things. I would much rather have glorified my experience with my car being fixed. They did not charge me at the end, after Rayann told me it would be $700 to put in a certain part (that my Son thought it could be) and when I asked IF they will warranty that I do not get stuck somewhere she said, hold on. Came back and said "her" manager said no charge, just come get your car. She is young and every experience makes you better at your job. Getting cars in and out (fast) may be what you think is important or perhaps FORD has those pressure tactics? No one but they know, so I hope you do NOT discard my second review, but rather use it for a learning experience. Mechanics that do NOT READ something carefully, miss the mark. My problem related to how much time passed in between where I drove to, shut if off and then how much time elapsed until I could start it again. So when the MECHANIC told me, by the time I got the equipment to diagnose it, it started. That tells me, he stopped got coffee, chatted with his friends and wasted at least a 1/2 hr. So Both RayAnn and the Mechanic (who spoke to me twice) are at fault. You need to address this. BTW, I have a copy of the piece of paper describing the car's problem. That paper was never given back to me. Mr Hopkins, never answered my email, either. I couldn't find the name of the MANAGER on the web-site, either. These are the only 2 people I personally had to deal with. So everybody else gets 1 star. More

by mydvds33 Verified Customer Verified Customer

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My salesman was very helpful and knowledgeable I would use him again the whole Port Richey staff was awesome thank you use him again the whole Port Richey staff was awesome thank you More

by WENDELL.NEUBAUM Verified Customer Verified Customer

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Everyone was friendly and very helpful. Very good experience and would recommend the dealership. Was a non-traditional deal, but they helped make everything work. Very good experience and would recommend the dealership. Was a non-traditional deal, but they helped make everything work. More

by lveh Verified Customer Verified Customer

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Ford at Port Richey is great! We were in and out in a breeze and everyone was extremely helpful. We were in and out in a breeze and everyone was extremely helpful. More

by NICK.RICHARDSON17 Verified Customer Verified Customer

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A wonderful place to get your car repaired quickly and competently for a good price competently for a good price More

by panagra27 Verified Customer Verified Customer

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I satisfied with the service experience. Thank you Ford Port Richey. I recommended to all. Thank you Ford Port Richey. I recommended to all. More

by shikshapatribung Verified Customer Verified Customer

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I've been made to feel welcome by the entire staff at Ford of Port Richey, from the time I enter the Dealership Doors. I attribute this to Excellent Management. Terald has sold me twenty new Ford Autom Ford of Port Richey, from the time I enter the Dealership Doors. I attribute this to Excellent Management. Terald has sold me twenty new Ford Automobiles, since I first met him. I've heard it say that some folks regard buying a new car as a traumatic experience. I personally look forward to meeting with Terald, and Mike Black, and driving home with a Brand New Ford. Knowing that I can drive away with complete confidence that the car will be taking well care of with the well trained service team at Ford of Port Richey. BTW, following up on my service visit with a video of the Service Tech taking care of my vehicle. Wonderful!!!!! More

by tcharlton1 Verified Customer Verified Customer

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Service advisor, Steve Wollak is the best. Gets me scheduled with no problems. Always courteous and the prices are very reasonable . Gets me scheduled with no problems. Always courteous and the prices are very reasonable . More

by MJOHNSON63 Verified Customer Verified Customer

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Friendly, went out of their way to repair my vehicle and got me into a EV rental which I'm looking to purchase soon. Kept me in the loop throughout the entire process. got me into a EV rental which I'm looking to purchase soon. Kept me in the loop throughout the entire process. More

by DTSOUNIAS Verified Customer Verified Customer

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It was a rough start on the order of the truck but it finally came in and there is some things that need to be done to the truck. But the sales team and and the service team is the reason I keep coming b finally came in and there is some things that need to be done to the truck. But the sales team and and the service team is the reason I keep coming back to this dealership More

by weaccjjs Verified Customer Verified Customer

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