Dmitri Kouznetsov

I am writing this message to express my dissatisfaction with the service that I received from Mercedes Benz of Westminster. On April 6, 2024, my car was picked up to have an issue addressed with the rea with the service that I received from Mercedes Benz of Westminster. On April 6, 2024, my car was picked up to have an issue addressed with the rearview cameras. This should have taken a few days tops; however, I did not get my car back until June 12, 2024. During this extended period, my windshield was cracked during a test drive. When I discussed this with my service advisor, he suggested filing a claim with my insurance, which I refused as it would be fraudulent. He said he needed to discuss this with his management team and would get back to me. Four days later, I received a call informing me that the repair quote for the windshield was $900, and I was asked to split the cost. I refused and escalated the matter to the service director and dealership GM. Given my 20-year relationship with Mercedes Benz, I expected better treatment. The GM initially claimed the damage was an act of God and not their responsibility. However, his attitude changed when I mentioned consulting my attorney. He then promised to investigate and have someone get back to me. Later that afternoon, the Service Manager reached out, acknowledging that this situation should not have occurred. On June 11, 2024, I received a call from my service advisor saying my car was ready for pick up. I informed him I would come at 10:00 am the next day due to prior commitment. When I arrived at the dealership, my car had not been washed, causing a delay of almost 30 minutes. The paperwork indicated my car only had 29,723 miles when it was returned to me; however, it had 30,042 miles when I picked it up. A difference of 604 miles. I confirmed this when I took a picture of my dashboard and compared it to the 29,438 miles that were on the initial paperwork from when they picked up my car on April 6th. I also noticed that the gas tank was only at ¼ of a tank despite being full when my car was initially picked up. The interior was also filthy, with something sticky on the console and backseat. I sent screenshots to the service advisor and contacted the Mercedes Benz Corporate office. They opened an investigation and the dealership has since cleaned my car and refueled the tank, but the mileage discrepancy remains unresolved, and the rearview cameras are still making that clicking noise. It is so annoying that my passengers comment on it when they get into my car. On June 20th, they picked up my car again and attempted to convince me that the constant clicking of the cameras is normal, which is crazy. I have owned and driven many Mercedes Benz vehicles over the years and I have never experienced anything like this. To add insult to injury the service technician told me that I could just turn off the camera feature, as if that is the answer. Why not just fix it? This experience has been unacceptable and I expected much better service from Mercedes Benz. It is now August and this is still an issue. They haven't addressed my mileage and the cameras are still not fixed. I am sharing this experience to advise others to document their mileage before and after having their vehicles serviced. After this experience I wouldn't recommend this dealership and I have done business with them for over 20 years. Sincerely, Ryan K. More

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I purchased a 2019 GLC300 4matic coupe a week ago. When I tried to enroll it in Mercedes Me I learned the VIN was still tied to the previous owner. I called Mercedes Me and was told I would have to vi When I tried to enroll it in Mercedes Me I learned the VIN was still tied to the previous owner. I called Mercedes Me and was told I would have to visit a local dealer. I chose Mercedes-Benz of Westminster since they were 5 miles from my office. When I went there looking for help to resolve the issue of the VIN being registered with the previous owner. I was told it would take over an hour and I would have to pay $290.00 just so I could take advantage of the technology offered in the vehicle. The only thing I did wrong was to buy a Mercedes-Benz, General Motors does not try to rip off customers with this kind of extortion. The entertainment system is virtually useless until I pay the extortion monies. This is the most unethical dealership I have ever come across. This is how they treat new customers and introduce them to Mercedes-Benz. Seems like the better practice would have been to help, instead of extort money. I might very well have been a very a long standing customer. Not now, these people are xxxx More

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Very friendly. Car was not ready as promised. salesman apologized but car was not ready. Car was not ready as promised. salesman apologized but car was not ready. More

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Beware, gross negligence displayed by staff! I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John Mattis and Dmitri Kouznetsov that they would handle the collection and transportation of my car two days later with the utmost professionalism. When the transportation company arrived to this dealership two days later to pick up my car, the truck driver recorded numerous scratches on body and windshield, and whats even worse, they ENTERED A FALSE ODOMETER READING ON THE COLLECTION PAPERWORK! The truck driver inflated the odometer reading by adding 120 miles, I found out later that this was done so the truck driver himself could drive MY car for his personal use here in my home state before delivering it to me (Crazy huh?). The vehicle was recovered a couple of days later by me from the truck driver himself, with damage but yet it still had less miles than what it was picked up with from the Westminster dealership. –imagine that. Sales Manager Eugene Darconte washed his hands from this, even though Mr. Kouznetsov signed and authorized the legal paperwork pertaining to Bill of Laden of the car with a false odometer reading and “allegedly” non-existent damage on the car. When I confronted Dmitri about this his response was “well, we never really check that paperwork when we sign it...”. I was speechless… Transportation company alleges that this damage was already on the car at pick up from Denver, and well, Dmitri DID IN FACT sign the paper with that "alleged" damage and the over-stated odometer reading, so... If this is not gross negligence then I don’t know what is. I’d stay away from this place. More

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I purchase two cars: Mercedes -Benz GLE and Mercedes -Benz GLS, and both time it was fast, friendly , convenient and reliable experience. Great dealership by far comparing to others in state of Colorado -Benz GLS, and both time it was fast, friendly , convenient and reliable experience. Great dealership by far comparing to others in state of Colorado. I would strongly recommend it especially if you are looking to get a great customer services. Both times I worked with Dmitri Kouznetsov, he is very knowledgeable and easy going sales person. Bravo to Taylor Stephens and Dmitri Kouznetsov. More

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Good, friendly and informative customer service. All questions asked were addressed in a timely matter and the purchase of my new GLE went smoothly. Sales and Finance personnel were very informative All questions asked were addressed in a timely matter and the purchase of my new GLE went smoothly. Sales and Finance personnel were very informative, courteous and friendly. More

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Terrific responsive calls you back asapDmitri Kouznetsov Terrific responsive calls you back asap Dmitri Kouznetsov is wonderful to work with Does what he says Terrific responsive calls you back asap Dmitri Kouznetsov is wonderful to work with Does what he says More

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Dmitri made my buying experience simple and full of ease. I found the exact car I wanted and everything was completed in minutes versus the hours of time I've waited at other dealerships in the past. I found the exact car I wanted and everything was completed in minutes versus the hours of time I've waited at other dealerships in the past. More

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Excellent buying experience. Condition of vehicle accurately represented by salesman. Car was clean and serviced with full tank of fuel. No surprises at delivery. Salesman was great to work with. Wou accurately represented by salesman. Car was clean and serviced with full tank of fuel. No surprises at delivery. Salesman was great to work with. Would definitely buy another car from Dmitri. More

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Great experience. The process was seamless, fast and easy. COVID has put a damper on a lot of things but not the professionalism and quality of the staff from the minuet I walked in the front door I fe easy. COVID has put a damper on a lot of things but not the professionalism and quality of the staff from the minuet I walked in the front door I felt appreciated. More

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