Dino Ferrante

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities. More

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Hidden fees, I have never seen before with an oil change from other audi dealers.Also, rude and dishonest service staff. Stay away from other audi dealers.Also, rude and dishonest service staff. Stay away More

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Had low battery warnings from both key fobs, this was a new thing to me. Stopped by this morning and Dino replaced the batteries in no time! Great way to start my day! Thanks Dino! new thing to me. Stopped by this morning and Dino replaced the batteries in no time! Great way to start my day! Thanks Dino! More

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Always great service. My present Audi is a 2012 and I still get treated like a valued customer. Thanks to Dino for the oil fill after closing time. still get treated like a valued customer. Thanks to Dino for the oil fill after closing time. More

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I stopped by Princeton Audi today after experiencing a problem with my key fob. Dino helped me immediately by changing the batteries and went over and above by going to my car with me to show me what to d problem with my key fob. Dino helped me immediately by changing the batteries and went over and above by going to my car with me to show me what to do in the event my key was not recognized automatically in the future. He couldn’t have been nicer. The great service was greatly appreciated. Thank you Dino! More

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If you are happy then say so I am a repeat customer. This is the 2nd time I purchased a car from this dealership. Why did I return while there are sooo many others in the immedi I am a repeat customer. This is the 2nd time I purchased a car from this dealership. Why did I return while there are sooo many others in the immediate area. Because I was satisfied the 1st time and AGAIN the 2nd time. I came back to Alan Geller in the Sales Department. Honestly, I can't praise him enough. Car salesmen do not have the best of reputation. But Alan met or exceeded my expectation every single time I had to deal with him. In every respect. He is exemplary with his knowledge, dedication, honesty and customer focus. The next person I had dealings with in the last 6 years is Dino Ferrante from the Service Department. Again, an exemplary individual with a customer service mind. Very fair, honest and you can trust his word. He delivers what he promises. Always with a "can do attitude" and a smile. It is a pleasure doing business with him. I highly recommend (and have) both individuals. More

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Stay away from Dealership-Won't honor warranty This dealership won't honor warranty on our tires and asked us to pay for tire replacement. The tire was replaced in May. We had a flat tire in Octobe This dealership won't honor warranty on our tires and asked us to pay for tire replacement. The tire was replaced in May. We had a flat tire in October and were covered by warranty. We brought the car for repair. They said they fixed it but didn’t. When I brought it back two days later they said the warranty had expired and I had to pay for the tire even though they never fixed it in the first place. The customer service of Audi Princeton used to be very good but has really tanked in the last year or so. I have been a loyal customer of Audi Princeton for past 9 years but now will not use them or recommend them to anyone. More

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Very disappointed I brought my car in because the bottom was falling off (just bought this car two years ago from them). They said they fixed it but didn’t. When I br I brought my car in because the bottom was falling off (just bought this car two years ago from them). They said they fixed it but didn’t. When I brought it back they said the warranty had expired and I had to pay for it even though they never fixed it. I had to speak to a manager and they agreed to cover it on the warranty. They provided no loaner and could not look at the car for half a week. Then it sat on the lot for another half a week. They have to order all the parts. Nothing has been done on my car for one week now and I have no way to get to work. 5 star service... yeah right! More

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Very very poor customer service & partiality I am really very unhappy with service department. This is forth time and every time I had very bitter and partially treatment. I will never ever come I am really very unhappy with service department. This is forth time and every time I had very bitter and partially treatment. I will never ever come back to this center and will not recommend any one. More

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Won't honor warranty I recently bought a used car from VW Princeton and was told by Salesman Zak Assad the car is in great/perfect shape and nothing is wrong with it. The I recently bought a used car from VW Princeton and was told by Salesman Zak Assad the car is in great/perfect shape and nothing is wrong with it. The was is real nice and drives great for the most part but I have had issues with the acceleration and rpms. I brought it to a local shop who scanned the car and found a transmission error code in the system and saw past work done on the transmission. I brought it back to the dealer and told them this. Zak and service manager Dino drove it around for a little bit and said the car is fine and returned it to me. Zac said the error code was from the past while Dino said he couldn't scan for a code because their system isn't compatible. In the week following, I continued to drive the car and it ran great again for the most part, but it still accelerated very slowly and the rpms would jump up to 5000 or 6000 out of no where. I took it to a transmission place near me who got the same code as the first place. I called VW back and told George Stamos about what happened. He replied, "What do you want us to do give you a new transmission, it sounds like you don't like the car, bring it back. We still have your trade it, I'll have Zak get it ready for you." NO GEORGE I like the car, I want you to honor your warranty and fix whatever is wrong with the transmission!! If it needs a new transmission, maybe Zak should have been more upfront in the beginning when selling the car. More

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