Dikerson Albertson

Dickenson was a true gentleman he was kind courteous and respectful he listen my needs and made the extra effort to explain every little detail about the car I bought he even followed up a few weeks later respectful he listen my needs and made the extra effort to explain every little detail about the car I bought he even followed up a few weeks later to see if my wife like the car. More

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Dikerson is the salesman you want. He made us feel very comfortable and was knowledgeable about the car. He tells it how it is and worked with us patiently every step of the way. Thanks Dikerson! comfortable and was knowledgeable about the car. He tells it how it is and worked with us patiently every step of the way. Thanks Dikerson! More

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We are very happy with the way Dikerson Albert (our Sales rep) and Roxy Lambert (our Service Advisor) handled an issue we had with our car. It was resolved to our satisfaction and we would highly recommend rep) and Roxy Lambert (our Service Advisor) handled an issue we had with our car. It was resolved to our satisfaction and we would highly recommend anyone buying a car to to buy from Napleton. More

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This review is for Dikerson Albert. We had to go in for service, but ended up buying a new car. He was very polite and personable, very helpful. He answered all of our questions, and he was very quick to g service, but ended up buying a new car. He was very polite and personable, very helpful. He answered all of our questions, and he was very quick to get us all set up and ready to go. He is a great asset to the business. A wonderful experience all around. More

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This review is for Dickerson Albert and Keisha Pearsall. Although I didn't purchase a vehicle, I had the best experience with them, they were very kind and very informative and when I can purchase a vehicle Although I didn't purchase a vehicle, I had the best experience with them, they were very kind and very informative and when I can purchase a vehicle I will be back for him to help me. More

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Horrible customer service after the sale! I bought a KIA Stinger on Nov. 17th, 2020 and neither I nor the lender (PNC) Bank nor the Bureau of Motor Vehicles in Ohio have received a title as of Jan. 14th, 2 Stinger on Nov. 17th, 2020 and neither I nor the lender (PNC) Bank nor the Bureau of Motor Vehicles in Ohio have received a title as of Jan. 14th, 2021!!! More

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**MUST READ FOR FIRST TIME BUYERS**It’s April and I **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me whe **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me when he can. Some of the staff here are absolutely amazing and try their best, not sure if it is management i should blame. If you plan to purchase your vehicle please do a full inspection and understand the “VIP” service isn’t so “VIP” i purchased it to receive the perks it mentioned and I’ve been let down more than once in this short period. Free unlimited car wash - is an exterior wipe down and my windows still had stuff on it. When i got in my car i was surprised not even a basic vacuum or dash wipe down. Didn’t expect a whole detail shampoo seats but my car basically looked the same as i brought it in. Time for a loaner car instead of sitting here waiting since i have two children age 1 and 5 they seem to one never have it or never want to give them out. The car exterior coat -___- yeah right. I know the car is used with only 14,000 miles (which everything was perfect and for the most part still is) When i was given the car i never looked in the glove compartment until i got home to use the manual and there was mildew all inside the Manual and in my glove compartment. There was mini stains on the top of the car & almost like coffee in the middle car charger area. Oh and i didn’t look at the top of the car thank god for my step dad looking at the top of the car the antenna was cracked and my radio wasn’t working properly. I made my complaints they took a month to order the antenna because they “forgot” to order it when i made a complaint, now they tell me i have to worry about getting a manual from Chevy because management doesn’t want to look for one for me. So i contact Chevy because at this point I’m over Napleton Kia Customer Service and False advertising I feel like I was robbed the only good thing here is the two gentlemen that try to turn my mood that is Mr. V in service and Dikerson the sales rep. BEYOND PISSED i went the extra mile to make sure i got all the coverage and “vip” service to be treated like i got bare minimum trying to get free stuff when in fact i paid extra to make sure i would be taken care of in the best way. WASTE OF MONEY More

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