Service department failed to provide the basic services I
requested. I called, told the service tech I needed 4 new tires for my company vehicle and also a new key fob. Service tech verified the VIN, listed
requested. I called, told the service tech I needed 4 new tires for my company vehicle and also a new key fob. Service tech verified the VIN, listed back the tires needed and assured me the tires and key fob would ready for me when I brought the vehicle in 3 days later. Brought the vehicle in, 4 hours later sitting in the service area another service tech now tells me they only have 3 tires and they will have to reschedule a different time for me to come back. Service tech said they took the vehicle to “see if I needed new tires”, said yes I do! I never asked to have the tires checked, I scheduled the appointment to purchase all new tires. I received 4 text message reminders of the appointment prior t coming in. At no time did any of the texts say the tires were not available nor did anyone inform me personally when I came in. Instead I sat there for 4 hours missing VALUABLE time off of my work for nothing. This also means I now have to take more of my valuable time off next week. What should have been a very simple process has now become a big inconvenience for me and my company.
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by david.mills
Service Price Transparency
Aug 07, 2024 -
John Hiester Chevrolet responded
Thank you for sharing your experience with us, and we appreciate you taking the time to detail your concerns. We understand the frustration you've faced with the service provided at John Hiester Chevrolet of Fuquay Varina, especially regarding the misunderstanding about the availability of the tires and the time lost during your visit. We strive to ensure that all appointments are handled effectively, and we regret that we fell short in this instance. We encourage you to reach out to us directly so we can address this issue and work towards a resolution that meets your needs. Your feedback is invaluable in helping us improve our service standards. Thank you for your understanding, and we hope to assist you further.
The John Hiester Chevrolet Team
Didn’t honor my appointment again.
Charge a fee to use a credit card. And charges ridiculous rate to purchase and program a key
Charge a fee to use a credit card. And charges ridiculous rate to purchase and program a key
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by watkinsvol
Service Price Transparency
Jun 19, 2024 -
John Hiester Chevrolet responded
Thank you for sharing your feedback regarding your service experience. Please reach out to us directly so we can address your issues. We strive to maintain high standards and appreciate your thoughts. Thank you for letting us know about your visit.
The John Hiester Chevrolet Team
Great dealership.
Worked out a great deal for us. Pleasant to work with. We will return
Worked out a great deal for us. Pleasant to work with. We will return
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by Wynnews1956
Jun 15, 2024 -
John Hiester Chevrolet responded
Thank you for choosing John Hiester Chevrolet of Fuquay Varina! We appreciate your positive feedback and are thrilled to hear about your great experience. We look forward to welcoming you back in the future. See you next time!
The John Hiester Chevrolet Team
This is my 2nd new car with John Hiester and I couldn’t
be happier with my new vehicle, everyone was very knowledgeable and helpful with making our decision to lease or purchase the vehicle. Dan in finance
be happier with my new vehicle, everyone was very knowledgeable and helpful with making our decision to lease or purchase the vehicle. Dan in finance was great to work with as well as both sales managers Jacob and Malik. Definitely recommend this dealership.
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by Jacobdsloan32
Other Employees Tagged:
Dan, Jacob, Malik, Ray
Jun 13, 2024 -
John Hiester Chevrolet responded
Thank you for choosing John Hiester Chevrolet of Fuquay Varina for your second new car! We are delighted to hear that you are happy with your new vehicle and that our team, including Dan, Jacob, and Malik, provided you with excellent service. We appreciate your recommendation and look forward to assisting you again in the future. Drive safely!
The John Hiester Chevrolet Team
Ray and Eric make you feel right at home without the
pressure and truly focus on customer care.
pressure and truly focus on customer care.
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by ER
Other Employees Tagged:
Ray, Eric
Jun 13, 2024 -
John Hiester Chevrolet responded
Thank you for sharing your positive experience with us! Ray and Eric are excellent at providing a welcoming and pressure-free environment, focusing on customer care. We appreciate your feedback and look forward to assisting you again in the future.
The John Hiester Chevrolet Team
Hiester Chevrolet has been very helpful in working with
On Star to find the problem as to why it’s not working properly.
Thank you so much,
Paul S.
On Star to find the problem as to why it’s not working properly.
Thank you so much,
Paul S.
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by Pstade01
May 31, 2024 -
John Hiester Chevrolet responded
Thank you for sharing your positive experience with John Hiester Chevrolet of Fuquay Varina! We're glad to hear that our team could assist you in resolving the issues with your vehicle. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and hope to see you again!
The John Hiester Chevrolet Team
The valet service is convenient and the service was
excellent. The valet service personnel were courteous.
excellent. The valet service personnel were courteous.
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by Anthony High
Service Price Transparency
May 21, 2024 -
John Hiester Chevrolet responded
Thank you for the positive feedback, Anthony! We're thrilled to hear that you found our valet service convenient and that you received excellent service from our courteous personnel at John Hiester Chevrolet of Fuquay Varina. We look forward to serving you again in the future.
The John Hiester Chevrolet Team
I recently purchased a new vehicle from Eric Graham at
John Hiester Chevy and I could not be happier with my experience!
I live in New York so there was added complexity to the purchasing process, but
John Hiester Chevy and I could not be happier with my experience!
I live in New York so there was added complexity to the purchasing process, but with the help of our salesperson Eric Graham and the John Hiester Chevy team, it couldn’t have gone smoother. Eric was communicative, polite, and prompt from initial inquiry to final delivery to my home in NY. Eric proved to be very knowledgeable about incentives and discounts available to us which led to us getting the best pricing available on our chosen vehicle.
Additionally, due to me being out of state, the Hiester Chevy team helped identify a reputable vehicle transport company and setup the delivery process, which proved to be a breeze and without incident. Based off my experience I will be sure to go to Eric again for our next vehicle!
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by LukeSHarrington
Other Employees Tagged:
Eric Graham
May 17, 2024 -
John Hiester Chevrolet responded
Thank you so much for sharing your fantastic experience purchasing your new vehicle from Eric at John Hiester Chevrolet of Fuquay Varina! It's great to hear that Eric and our team provided top-notch service, from the initial inquiry to the delivery process, especially given the added complexity of the distance involved. We're thrilled that Eric's expertise on incentives and discounts helped you secure the best pricing for your chosen vehicle. We appreciate your trust and look forward to assisting with your next vehicle purchase!
The John Hiester Chevrolet Team
Scheduled service on my HD2500 with valet pick up.
Vehicle was picked up on time. When it was returned they had also completed recalls on it.
Vehicle was picked up on time. When it was returned they had also completed recalls on it.
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by Spainhourshauling
Service Price Transparency
May 09, 2024 -
John Hiester Chevrolet responded
Thank you for choosing John Hiester Chevrolet of Fuquay Varina for your service needs. We are delighted to hear that our service and recall completion met your expectations. We appreciate your feedback and look forward to serving you in the future.
The John Hiester Chevrolet Team
Friendly, great prices and astounding customer service,
thank you Callie, Paul and Paula. Financing a use car can be challenging, not if you come to a great dealership. Again thank you, amazing salespeople
thank you Callie, Paul and Paula. Financing a use car can be challenging, not if you come to a great dealership. Again thank you, amazing salespeople and team work.
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by AnaH
Other Employees Tagged:
Callie, Paul, Paula
Apr 26, 2024 -
John Hiester Chevrolet responded
Thank you for reaching out Ana! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with my team to ensure we continue to provide the same level of service for all of our customers.
The John Hiester Chevrolet Team
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