Diego Carrillo | Page 9

Excellent took very good care of my needs car was back within reasonable amount of time explained what other work needs to be completed within reasonable amount of time explained what other work needs to be completed More

by mish1944 Verified Customer Verified Customer

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Great experience,very professional people and service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. More

by j765.1 Verified Customer Verified Customer

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Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the highway, I notice a thumping noise that sounds like a piece of metal/rubber was rapidly banging against the underside of my car. I immediately took it to the nearest service center (a local independent mechanic, not Ford) and to our surprise, they found that the bottom engine cover (at the undercarriage of the car) was coming loose, and only held on by two (2) screws out of the (6). The (4) other screws were no where to be found. The mechanic explained that there should be no way these screws should have come loose by themselves, and the only explanation is that someone unscrewed them and forgot to screw them back on. I hate to point fingers, but all the evidence points to the Roesch Ford Mechanics carelessly unscrewing the bolts and forgetting to screw them back on when they were working on my car a week prior. On the other hand, if the Roesch mechanics did NOT tamper with the engine cover, they should have at least noticed the loose/missing screws during their inspection of the vehicle!! Either way, I think Roesch mechanics were careless and not paying enough attention. They should have either a.) noticed the loose bottom cover piece dangling when performing the Works Service Package inspection, or b.) had they needed to remove the cover to inspect the underside, they should have remembered to screw the screws back in. Also, at the end of the Works Package, the inspection report showed there was "engine oil leaking". When I asked Diego Carrillo (my service rep) where the leak was coming from, he said he didn't know. I asked him to ask the actual technician, and he refused, saying "he is busy right now". I told him to check with him once the technician is free, but it took several days for him to respond and countless back and fourth phone calls to Roesch to get an answer. More

by robertjmoy Verified Customer Verified Customer

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Diego is first class in customer service. Really makes effort to accommodate the customers needs. Really makes effort to accommodate the customers needs. More

by TPIGNATO Verified Customer Verified Customer

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Waited too long for recall part. Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and in Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and installed but no explanation when job was completed I gad to look at vehicle for myself to see the end results. Also no complimentary car wash like other dealerships I've had work done. They could have been a bit more friendly in greeting I felt like just another number thar had to be dealt with. More

by JOSERODRIGUEZ1732 Verified Customer Verified Customer

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Things went smoothly no issues with the dealership or truck. But went in for just an oil change. truck. But went in for just an oil change. More

by BILLMORONEY74 Verified Customer Verified Customer

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Don’t take ur vehicle here, they tried to charge me 2500 for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change or get anything done until I get it fixed. Won’t even answer my calls or return my calls. Carlos should not be working there More

by DAVIDPACHECO930 Verified Customer Verified Customer

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Very nice dealer ship all ways take care of me very clean and the staff is A plus and the staff is A plus More

by supervera Verified Customer Verified Customer

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Do not let Diego anywhere near your car, it was the worst experience I’ve ever had getting my car fixed. Never going back. experience I’ve ever had getting my car fixed. Never going back. More

by NC Verified Customer Verified Customer

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I have always had great experiences with Roesch from the sales people to the service department. I would highly recommend this dealership. sales people to the service department. I would highly recommend this dealership. More

by hspeiden Verified Customer Verified Customer

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