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Diego Carrillo
Diego Carrillo at Roesch Ford
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Diego Carrillo

Service Advisor

Roesch Ford

333 W Grand Ave
Bensenville, IL 60106

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4.6
30 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.6

30 Reviews

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30 Reviews of Diego Carrillo

April 03, 2025

Dealership Rating
Employee Rating

They didn't try to upsell me on anything, which is appreciate. The only negative is that it took and hour and a half for any oil change and checkup and I had an appt. More

by lynpburns
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

Roesch Ford responded

Thank you so much for your review! We're glad to hear you appreciated our no-pressure approach. We truly value your feedback, and we’re sorry for the wait time during your oil change and checkup. We’ll make sure to work on improving our service time for future visits, and we hope to earn that 5th star during your next experience with us! Thanks again for your trust and support!

March 29, 2025

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Employee Rating

The service was good but did not wash the car like you normally do. Would have had 5 stars if car was washed. More

by ujnic1046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Coriell

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Apr 05, 2025

Roesch Ford responded

Thank you for your wonderful feedback! We're so glad to hear that Diego and our team have consistently provided you with great service. We also apologize for the car wash not meeting your expectations and will ensure it's up to standard next time. We appreciate your continued trust and look forward to serving you again soon!

March 27, 2025

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Employee Rating

I never had a problem at Roesch, Ford always professional Diego is a great service writer and make sure everything is done proper More

by LEGGSHAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

Roesch Ford responded

Thank you so much for the great review! We're thrilled to hear that you've always had a positive experience with us at Roesch Ford. Diego truly goes above and beyond to ensure everything is taken care of properly, and we’re grateful for your trust in him and our team. We look forward to continuing to serve you in the future!

March 24, 2025

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Employee Rating

Great pick up and drop off service. Loved it. Great service. Eliminates wasted hours of waiting for a vehicle. Easy Peary making appointment with courteous people. More

by NATURALBORN179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Alex Salinas, Ryan Miller , Joe Couri, Randy Holder

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Apr 05, 2025

Roesch Ford responded

We truly appreciate your kind feedback! We're so glad to hear you enjoyed our pick-up and drop-off service. Our team always aims to make your experience as convenient and efficient as possible. Thanks again for sharing, and we look forward to serving you in the future!

March 24, 2025

Dealership Rating
Employee Rating

We take all of our fleet vehicles to Roesch Ford! Jessica and Diego are the best service advisors we have ever had! Always keeping us on top of what's going on with our vehicles and making sure we More

by MORSELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua

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Apr 05, 2025

Roesch Ford responded

Thank you so much for your kind words! We're thrilled to hear that Jessica and Diego have provided such excellent service for your fleet vehicles. It’s always our goal to keep things running smoothly and ensure you’re always informed. We truly appreciate your continued trust in us, and we look forward to continuing to serve you!

March 13, 2025

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Employee Rating

Good service bur they always try to up sale you. The service is outrageous I can get the service somewhere else and save money. More

by DOBSONINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 10, 2025

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Diego was very helpful, he reminded me of my FordPass points and my service was completed quickly. More

by luke.loresch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

Roesch Ford responded

Thank you for your wonderful review! We're glad to hear that Diego provided helpful service and reminded you about your FordPass points. We appreciate your business and are happy to know your service was completed efficiently. Looking forward to assisting you again!

February 23, 2025

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Employee Rating

Diego was very helpful and friendly. I feel like my car was in good hands! More

by dawn_derbigny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

Roesch Ford responded

Thank you for the wonderful review! We’re so glad Diego could make you feel at ease and that your car was in good hands. We truly appreciate your trust and look forward to assisting you again in the future!

February 22, 2025

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Employee Rating

Took my truck in right away and delivered it to my house. Great convenience. I didn’t have a ride to pick up my truck More

by DMAHONEY.DEBBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

Roesch Ford responded

Thank you for the wonderful review! We're so glad we could make your experience more convenient by delivering your truck right to your home. We appreciate your feedback and look forward to serving you again!

February 02, 2025

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Employee Rating

Roush ford is great they employ some polite and knowledgeable people. Everyone makes you feel good, unlike the other choice for ford's on the area. I know I cannot say their name, but they are rud More

by crashq2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Alex Salinas, Ryan Miller, Eric Thuemmel , Joe Couri, Randy Holder

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Feb 12, 2025

Roesch Ford responded

Thank you for your fantastic review! We're thrilled to hear that our team provided you with a welcoming and professional experience. Your support means a lot, and we look forward to serving you again in the future!

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