Diego Carrillo
Diego Carrillo at Roesch Ford
Refer Me

Diego Carrillo

Service Advisor

Roesch Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.4
19 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

5 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.4

19 Reviews

Write a Review

19 Reviews of Diego Carrillo

January 26, 2025

Dealership Rating
Employee Rating

Diego was very professional, kind and considerate. Using Roesch Ford service again is a no brainer. More

by Brian
Recommend Dealer
Yes

January 17, 2025

Dealership Rating
Employee Rating

Excellent took very good care of my needs car was back within reasonable amount of time explained what other work needs to be completed More

by mish1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Randy Holder , David Bleichroth

Jan 20, 2025

Roesch Ford responded

We truly appreciate your fantastic 5-star review! It’s great to know we addressed your needs and returned your car promptly while keeping you informed about future work. Your trust means a lot, and we look forward to assisting you again!

January 17, 2025

Dealership Rating
Employee Rating

They go out of their way to make you happy this is my second ford f 150. With Roesch . I will continue to go thru this dealership as long as their service continues to remain A+ More

by IUSCO21IS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Roesch Ford responded

We truly appreciate your kind words and unwavering loyalty! We’re thrilled to know that your experiences with us have been A+ and that we’ve earned your trust for two Ford F-150 purchases. Your continued support means everything to us, and we’re committed to maintaining the level of service you deserve. We look forward to serving you for years to come!

January 13, 2025

Dealership Rating
Employee Rating

Great experience,very professional people and service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. More

by j765.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Roesch Ford responded

We sincerely appreciate your wonderful feedback! We’re delighted to hear that you had a great experience with our team. Diego and the rest of the staff take pride in providing friendly, professional service and ensuring all your questions are answered. Your kind words mean a lot to us, and we look forward to continuing to serve you!

January 12, 2025

Dealership Rating
Employee Rating

Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high More

by robertjmoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Salinas

January 10, 2025

Dealership Rating
Employee Rating

Diego is first class in customer service. Really makes effort to accommodate the customers needs. More

by TPIGNATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Salinas

Jan 11, 2025

Roesch Ford responded

We sincerely appreciate your glowing review! We're thrilled to hear that Diego delivered exceptional customer service and went above and beyond to accommodate your needs. Your kind feedback means so much to us, and we look forward to assisting you again in the future!

January 06, 2025

Dealership Rating
Employee Rating

Things went smoothly no issues with the dealership or truck. But went in for just an oil change. More

by BILLMORONEY74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2025

Roesch Ford responded

We’re grateful for your feedback and happy to hear your visit went smoothly! Your truck received the care it needed, and we’re glad we could assist. We look forward to serving you again in the future!

January 06, 2025

Dealership Rating
Employee Rating

Waited too long for recall part. Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and in More

by JOSERODRIGUEZ1732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Holder

Jan 08, 2025

Roesch Ford responded

We sincerely apologize for your experience and appreciate your honest feedback, it truly helps us improve. We understand how frustrating the delays and lack of communication must have been, and we regret that you didn’t feel valued during your visit. Please know we are committed to addressing these concerns and ensuring a more positive and transparent experience for all our customers in the future. Thank you for bringing this to our attention and for giving us the opportunity to grow.

January 04, 2025

Dealership Rating
Employee Rating

Don’t take ur vehicle here, they tried to charge me 2500 for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change More

by DAVIDPACHECO930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 23, 2024

Dealership Rating
Employee Rating

Very nice dealer ship all ways take care of me very clean and the staff is A plus More

by supervera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Roesch Ford responded

We truly appreciate your kind words and 5-star review! It’s wonderful to hear that our team has consistently provided you with excellent care and that you found our facility clean and welcoming. Your feedback means a lot to us, and we’re grateful for your support. We look forward to assisting you again in the future!

1

Dealership Inventory (259 Vehicles)

new 2024 Ford F-150 car, priced at $138,990
2024 Ford F-150
new
ANTIMATTER BLUE METALLIC exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $60,461
2024 Ford F-150
new
CARBONIZED GRAY METALLIC exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $81,051
2024 Ford F-150
new
CARBONIZED GRAY METALLIC exterior
Automatic
Four-wheel Drive
new 2024 Ford Maverick car, priced at $36,880
2024 Ford Maverick
new
SHADOW BLACK exterior
Automatic
Front-wheel Drive
new 2024 Ford Bronco Sport car, priced at $30,463
2024 Ford Bronco Sport
new
CACTUS GRAY exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $59,818
2024 Ford F-150
new
AVALANCHE exterior
Automatic
Four-wheel Drive