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Diego Carrillo
Diego Carrillo at Roesch Ford
Refer Me

Diego Carrillo

Service Advisor

Roesch Ford

333 W Grand Ave
Bensenville, IL 60106

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4.6
10 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

5 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.6

10 Reviews

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10 Reviews of Diego Carrillo

December 23, 2024

Dealership Rating
Employee Rating

Very nice dealer ship all ways take care of me very clean and the staff is A plus More

by supervera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Roesch Ford responded

We truly appreciate your kind words and 5-star review! It’s wonderful to hear that our team has consistently provided you with excellent care and that you found our facility clean and welcoming. Your feedback means a lot to us, and we’re grateful for your support. We look forward to assisting you again in the future!

December 21, 2024

Dealership Rating
Employee Rating

Do not let Diego anywhere near your car, it was the worst experience I’ve ever had getting my car fixed. Never going back. More

by NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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December 20, 2024

Dealership Rating
Employee Rating

I have always had great experiences with Roesch from the sales people to the service department. I would highly recommend this dealership. More

by hspeiden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Roesch, Nick Petrasz, Sam Mellenthin, Alex Salinas, Randy Holder

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Dec 20, 2024

Roesch Ford responded

Thank you for sharing your positive experience with us! We're so glad to hear that both our sales and service teams have consistently provided great service. Your recommendation means the world to us, and we truly appreciate your continued trust in Roesch Ford. We look forward to serving you again!

December 18, 2024

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Employee Rating

Diego has taken care of me quickly when I was in a bind. Without an appointment, I was back on the road in 2 hours. Thank you! More

by MJP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Petrasz, Ray Reynolds

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Dec 20, 2024

Roesch Ford responded

We’re so grateful for your kind words! It’s fantastic to hear that Diego was able to assist you quickly and get you back on the road in just two hours. Providing efficient and reliable service is always our goal. Thank you for choosing Roesch Ford!

December 12, 2024

Dealership Rating
Employee Rating

My car and I were very well taken care of. Diego was very nice and very helpful. More

by 52DEBIDOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Bleichroth

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Dec 16, 2024

Roesch Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that both you and your car were well taken care of. Diego will be delighted to know his kindness and helpfulness made a positive impression. We look forward to serving you again in the future!

December 08, 2024

Dealership Rating
Employee Rating

Great service. Diego kept me informed thru the process. I really appreciate the pick up service, it is very convenient. More

by NAYNATE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

Roesch Ford responded

Thank you so much for your amazing review! We’re delighted to hear that Diego kept you informed throughout the process and that you found our pick-up service convenient. Providing great service and convenience is always our goal, and we’re grateful for the opportunity to assist you. Thank you for choosing Roesch Ford, we truly appreciate your support!

December 06, 2024

Dealership Rating
Employee Rating

They fit me in with no appointment even with their air system down they were able to get me going. More

by FBronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2024

Roesch Ford responded

Thank you for sharing your feedback! We truly appreciate you giving us the opportunity to assist you, even under challenging circumstances. We’re glad we could get you going despite the air system being down. Your satisfaction is important to us, and we’ll continue working hard to provide an even better experience during your next visit. We hope to earn those additional two stars and your full confidence next time. Thank you for choosing Roesch Ford!

November 30, 2024

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Employee Rating

Always 5 stars ⭐️! My service representative was just the nicest guy! ( cool mustache guy! ) Excellent! More

by GALACTI237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2024

Roesch Ford responded

Thank you so much for your continued support and for the 5-star review! We’re thrilled to hear that your experience was excellent and that your service representative made such a positive impression—he’ll be glad to know his "cool mustache" was a hit! 😊 We truly appreciate your kind words and look forward to serving you again. Thanks for choosing Roesch Ford!

November 22, 2024

Dealership Rating
Employee Rating

Rorschach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print

November 22, 2024

Dealership Rating
Employee Rating

Roach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 26, 2024

Roesch Ford responded

We truly appreciate your thoughtful review! It’s wonderful to hear that Diego and the Roesch Ford team delivered exceptional service and customer care during your visit. Your recommendation means so much to us, and we’re grateful for your trust. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Roesch Ford!

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