Dealership Experience
3 yrs, 7 mos
Industry Experience
5 yrs, 5 mos
Languages Spoken
English
Spanish
19 Reviews
Write a Review19 Reviews of Diego Carrillo
January 17, 2025
Excellent took very good care of my needs car was back within reasonable amount of time explained what other work needs to be completed within reasonable amount of time explained what other work needs to be completed More
Other Employees Tagged: Jessica Mamahua, Randy Holder , David Bleichroth
January 17, 2025
They go out of their way to make you happy this is my second ford f 150. With Roesch . I will continue to go thru this dealership as long as their service continues to remain A+ second ford f 150. With Roesch . I will continue to go thru this dealership as long as their service continues to remain A+ More
January 13, 2025
Great experience,very professional people and service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. More
January 12, 2025
Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the highway, I notice a thumping noise that sounds like a piece of metal/rubber was rapidly banging against the underside of my car. I immediately took it to the nearest service center (a local independent mechanic, not Ford) and to our surprise, they found that the bottom engine cover (at the undercarriage of the car) was coming loose, and only held on by two (2) screws out of the (6). The (4) other screws were no where to be found. The mechanic explained that there should be no way these screws should have come loose by themselves, and the only explanation is that someone unscrewed them and forgot to screw them back on. I hate to point fingers, but all the evidence points to the Roesch Ford Mechanics carelessly unscrewing the bolts and forgetting to screw them back on when they were working on my car a week prior. On the other hand, if the Roesch mechanics did NOT tamper with the engine cover, they should have at least noticed the loose/missing screws during their inspection of the vehicle!! Either way, I think Roesch mechanics were careless and not paying enough attention. They should have either a.) noticed the loose bottom cover piece dangling when performing the Works Service Package inspection, or b.) had they needed to remove the cover to inspect the underside, they should have remembered to screw the screws back in. Also, at the end of the Works Package, the inspection report showed there was "engine oil leaking". When I asked Diego Carrillo (my service rep) where the leak was coming from, he said he didn't know. I asked him to ask the actual technician, and he refused, saying "he is busy right now". I told him to check with him once the technician is free, but it took several days for him to respond and countless back and fourth phone calls to Roesch to get an answer. More
Other Employees Tagged: Alex Salinas
January 10, 2025
Diego is first class in customer service. Really makes effort to accommodate the customers needs. Really makes effort to accommodate the customers needs. More
Other Employees Tagged: Alex Salinas
January 06, 2025
Waited too long for recall part. Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and in Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and installed but no explanation when job was completed I gad to look at vehicle for myself to see the end results. Also no complimentary car wash like other dealerships I've had work done. They could have been a bit more friendly in greeting I felt like just another number thar had to be dealt with. More
Other Employees Tagged: Randy Holder
January 04, 2025
Don’t take ur vehicle here, they tried to charge me 2500 for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change or get anything done until I get it fixed. Won’t even answer my calls or return my calls. Carlos should not be working there More