Diego Carrillo

Diego was very helpful and friendly. I feel like my car was in good hands! I feel like my car was in good hands! More

by dawn_derbigny Verified Customer Verified Customer

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Took my truck in right away and delivered it to my house. Great convenience. I didn’t have a ride to pick up my truck Great convenience. I didn’t have a ride to pick up my truck More

by DMAHONEY.DEBBIE Verified Customer Verified Customer

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Roush ford is great they employ some polite and knowledgeable people. Everyone makes you feel good, unlike the other choice for ford's on the area. I know I cannot say their name, but they are rud knowledgeable people. Everyone makes you feel good, unlike the other choice for ford's on the area. I know I cannot say their name, but they are rude and disrespectful to their customers. Roush ford is 5 stars to me! More

by crashq2u Verified Customer Verified Customer

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Friendly, courteous, honest, great customer service, informative Timing is great clean reasonable prices good scheduling informative Timing is great clean reasonable prices good scheduling More

by JUSTELLEN33 Verified Customer Verified Customer

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Diego was very professional, kind and considerate. Using Roesch Ford service again is a no brainer. Using Roesch Ford service again is a no brainer. More

by Brian Verified Customer Verified Customer

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Excellent took very good care of my needs car was back within reasonable amount of time explained what other work needs to be completed within reasonable amount of time explained what other work needs to be completed More

by mish1944 Verified Customer Verified Customer

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They go out of their way to make you happy this is my second ford f 150. With Roesch . I will continue to go thru this dealership as long as their service continues to remain A+ second ford f 150. With Roesch . I will continue to go thru this dealership as long as their service continues to remain A+ More

by IUSCO21IS Verified Customer Verified Customer

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Great experience,very professional people and service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. More

by j765.1 Verified Customer Verified Customer

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Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the highway, I notice a thumping noise that sounds like a piece of metal/rubber was rapidly banging against the underside of my car. I immediately took it to the nearest service center (a local independent mechanic, not Ford) and to our surprise, they found that the bottom engine cover (at the undercarriage of the car) was coming loose, and only held on by two (2) screws out of the (6). The (4) other screws were no where to be found. The mechanic explained that there should be no way these screws should have come loose by themselves, and the only explanation is that someone unscrewed them and forgot to screw them back on. I hate to point fingers, but all the evidence points to the Roesch Ford Mechanics carelessly unscrewing the bolts and forgetting to screw them back on when they were working on my car a week prior. On the other hand, if the Roesch mechanics did NOT tamper with the engine cover, they should have at least noticed the loose/missing screws during their inspection of the vehicle!! Either way, I think Roesch mechanics were careless and not paying enough attention. They should have either a.) noticed the loose bottom cover piece dangling when performing the Works Service Package inspection, or b.) had they needed to remove the cover to inspect the underside, they should have remembered to screw the screws back in. Also, at the end of the Works Package, the inspection report showed there was "engine oil leaking". When I asked Diego Carrillo (my service rep) where the leak was coming from, he said he didn't know. I asked him to ask the actual technician, and he refused, saying "he is busy right now". I told him to check with him once the technician is free, but it took several days for him to respond and countless back and fourth phone calls to Roesch to get an answer. More

by robertjmoy Verified Customer Verified Customer

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Diego is first class in customer service. Really makes effort to accommodate the customers needs. Really makes effort to accommodate the customers needs. More

by TPIGNATO Verified Customer Verified Customer

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