Diane Wallace

Billy Bonner and Creed Cate were Outstanding! Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, shortly after that meeting: "I write because, on reading the descriptions of the four package plans I bought at the post-sale, add-on visit, being the “Ultimate Care +, Hydro-Ramic Plan, Paintless Dent and Tire & Wheel, totaling some $4,300, I’ve got these questions: 1) I was told that, “In 2017, BMW stopped doing any maintenance on its vehicles, other than changing the oil.” Ergo, I’d need to spend $1,300 on the ‘Ultimate Care+” plan, to avoid having to pay for any of the routine maintenance items (that I’m obligated to do during the lease). Really? They’ll "only change the oil?" They won’t put in a new oil filter or change the air filter? Or check the fluids in the battery, transmission, universal joint, radiator? ‘Won’t check the tire pressure/look for leaks? Clean any cabin air filter(s)? I’ve driven BMW’s for almost 40 years ('86 635csi, '01 X-5, '22 M850), and they’ve always received this and more maintenance, without extra charge. Having to buy this additional coverage for another $1,300 makes no sense. 2) Diane told me that, to ensure that the exterior paint would remain “nice and shiny,” I’d need to buy the Hydro-Ramic Plan. The “Plan” states damages such as “prematurely fade, oxidize or otherwise reflect a deterioration,” are covered if caused by: “sun exposure, acid rain, bird droppings, tree sap, water spotting, humidity, dirt, weather, detergents, hard water, magnesium, sand abrasion, calcium chloride (except as limited on the reverse side, which sets forth all the exceptions/ exclusions to the coverage). Really?? We live a long way from acid rain, magnesium, calcium chloride or sandstorms, and I garage my car. It seems a stretch to say the factory-applied paint job on the hundred-thousand-dollar+ car won’t remain “shiny” without spending this additional $1,300. Also, as to protecting the car seats against stains from “blood, urine, mold or mildew," the chance of any of those occurring from my use of the car is not high:). Together, the four plans bumped the price of the car by some $4,300 (about 8% or so of my lease cost), for what appears to be only marginal benefit. ‘Would very much appreciate your take on such. ‘Best, Brian More

by BRVC0 Verified Customer Verified Customer

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Fatima and the finance manager could not have made the experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so muc experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so much. More

by SJP11 Verified Customer Verified Customer

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Niello Mini - the dealership itself is clean and seems organized. Good coffee and snacks were provided in the lobby. Nice clean bathrooms. organized. Good coffee and snacks were provided in the lobby. Nice clean bathrooms. More

by SARAPACKARD Verified Customer Verified Customer

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Don't know Brian Lonchar or met him. Fernanda was great as was Diane. Curtis not so much. Fernanda was great as was Diane. Curtis not so much. More

by 101_4dps@wavecable.com Verified Customer Verified Customer

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Thank you, good job. Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is. Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is. More

by BRUNOMIGUELCOSTA Verified Customer Verified Customer

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Ryan Cox is the best Car Dealer I have ever worked with in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! More

by MBARKER2 Verified Customer Verified Customer

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Fernanda and Curtis made our car buying experience absolutely The Best. Promises made, and Promises kept. We left feeling that we received an excellent deal on our purchase, and a very fair offer fo absolutely The Best. Promises made, and Promises kept. We left feeling that we received an excellent deal on our purchase, and a very fair offer for our trade. No regrets. More

by MALIK228 Verified Customer Verified Customer

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Incredible, fun,professional,they make buying a car fantastic, best experience in 30 years of car buying. I feel like I received a fair price for an incredible 750xi. fantastic, best experience in 30 years of car buying. I feel like I received a fair price for an incredible 750xi. More

by TOMSAPPLIANCESERVICE Verified Customer Verified Customer

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Thank you Team Niello BMW! Niello BMW went above and beyond to find us the perfect car. Would definitely recommend them to friends and family and will buy from them again! Niello BMW went above and beyond to find us the perfect car. Would definitely recommend them to friends and family and will buy from them again! More

by JR Verified Customer Verified Customer

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I don't know and did not work with Curtis Ringle. However, throughout the sales process, we were impressed with the professionalism and conduct of our salesperson Ali Poursead. He was quick to addres However, throughout the sales process, we were impressed with the professionalism and conduct of our salesperson Ali Poursead. He was quick to address various issues we raised, showed great patience and follow-up, and worked cooperatively with us to reach a lease agreement. We also appreciated working with Ms. Wallace in the credit department. I asked a lot of questions that required detailed responses, and she handled herself well. We are long-time MB owners. This is our first BMW. Based on how we have been treated so far, it will not likely be our last. More

by RBALE0 Verified Customer Verified Customer

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