Diana Silva

Vallejo Hyundai responded

Thank you, jmzbautista, for taking the time to share your experience with Vallejo Hyundai. We are truly grateful that you chose our dealership and entrusted our team with such an important decision. From the moment you arrived, our goal was to provide a welcoming environment, clear guidance, and a well-organized purchase experience that respected your schedule and priorities. Hearing that your visit felt comfortable, well-managed, and positive from beginning to end means a great deal to us. Kenneth and Diana consistently demonstrate a high level of care and professionalism, and they take pride in ensuring every guest feels confident, well-informed, and supported throughout the entire process. We are glad their attention to detail and thoughtful approach helped make your visit enjoyable and free of unnecessary stress. At Vallejo Hyundai, we strive to build long-term relationships by delivering honest communication, knowledgeable assistance, and exceptional customer care. Your recommendation reinforces that commitment and helps others in the community feel confident when choosing our dealership for their automotive needs. Thank you again for choosing Vallejo Hyundai for your vehicle purchase. We look forward to welcoming you back for future sales, service, and support. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much, Joseph, for taking the time to share this. We know how overwhelming it can be when something unexpected like an accident happens, especially when it involves a parent. I am really glad our team was able to step in, make things easier, and help get your mom back on the road without adding more stress to your plate. Going the extra mile with transportation and paperwork is exactly what we hope to do when someone truly needs it. Kenneth will be grateful to hear your kind words. Thank you for trusting us during such an important moment, and please know we are always here for you and your family. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. While I’m glad to hear the overall purchase process was satisfactory, I’m truly sorry for the confusion and inconvenience you experienced regarding Bluelink. That is not the level of product knowledge or communication we expect from our team. Your feedback is taken seriously and will be used as a coaching opportunity to ensure clearer, more accurate information is provided moving forward. I would appreciate the opportunity to speak with you directly to better understand your experience and see if there’s anything we can do to make this right. Please feel free to contact me directly at asaleh@vallejohyundai.com . — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your feedback. We’re happy to hear that Sandra and the entire team provided you with such a great experience. Delivering outstanding service is always our goal, and we truly appreciate you choosing Vallejo Hyundai. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi Donovan, Thank you for the great feedback! We’re happy to hear that your visit was quick and stress-free, and that Diana was able to make the entire process smooth from start to finish. We appreciate you choosing Vallejo Hyundai and are always here if you need anything. Aiman Saleh General Manager, Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Janine, for your review and for choosing Vallejo Hyundai! We’re glad to hear our team provided great customer service and worked with you on pricing. We do apologize that you didn’t receive all the help you needed when it came to vehicle features and instructions. Please feel free to stop by anytime or reach out to us directly — we’ll be more than happy to walk you through everything inside your vehicle and make sure you’re completely comfortable with all its features. Thank you again for your feedback and for being a valued part of the Vallejo Hyundai family!

Vallejo Hyundai responded

We sincerely apologize for your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide at Vallejo Hyundai. I would like the opportunity to address this personally and make things right. Please contact me directly so we can resolve this issue to your satisfaction. — Aiman Saleh, General Manager, Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much for your kind words! We’re thrilled to hear that our Vallejo Hyundai team provided such great communication and follow-up. We always want to make sure you’re happy even after your purchase. We truly appreciate your trust and look forward to seeing you again! — Aiman Saleh, General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, David! We’re glad to hear our team made the process helpful and easy, and that you were able to get a great deal on your new car. We truly appreciate your business and kind words! — Aiman Saleh, General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, for sharing your experience! We're thrilled to hear our team went above and beyond to make your car-buying experience outstanding. Enjoy your new vehicle, and welcome to the family — we look forward to serving you for many years to come! — Aiman Saleh, General Manager