Diana Magana | Page 2

Seguin Chevrolet responded

Thank you for the kind words! I’m glad our service team has been friendly and helpful each time you bring in your Tahoe. It’s great to hear you’ve even enjoyed the atmosphere and met some wonderful people while waiting. We truly appreciate you choosing Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the review! I’m glad scheduling was easy, the repair was handled well, and that the drop-off at your workplace made things even more convenient. We appreciate you sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the feedback. I’m glad you were able to get the car you wanted, but I’m sorry the wait was longer than expected. We know your time is valuable and will keep working to improve the overall experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the review! I’m glad Diana was quick to assist you and that your visit was fast, efficient, and courteous. We appreciate you sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the kind words, Becky! I’m glad to hear you’ve consistently had great experiences with our service department and that everything has been handled well each time. We appreciate your continued trust in Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the feedback, JHunt. I’m sorry the experience left you feeling frustrated. Our team does need to perform an inspection during service so we can accurately determine what maintenance may be required, but I understand how that may not have been clearly explained ahead of time. If you’re willing, I’d appreciate the opportunity to speak with you and learn more about what happened. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the feedback, Richard. I’m glad to hear the advisors you worked with were helpful and courteous during your visit. I also understand the frustration with the wait time, especially with a scheduled appointment, and we appreciate your patience. Your comments are helpful and we’ll keep them in mind as we continue working to improve the overall service experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Philip! I’m glad the appointment process was easy and that Diana took great care of you from the moment you arrived. It’s great to hear she kept you informed and made the experience smooth while your truck was being serviced. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the feedback. I’m sorry to hear that parts of your experience haven’t met expectations, but I do appreciate you recognizing Gregory for the great job he does. He’s a valued member of our team. If there’s anything specific you’d like to share about your experience, please reach out to me directly. I’d welcome the opportunity to learn more and see how we can improve. - Jeremy Sims, General Manager