Diana Latella
Diana Latella at Dana Ford Lincoln

Diana Latella | Page 14

BDC Service Representative

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.6
151 Reviews
4.6

151 Reviews

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151 Reviews of Diana Latella

November 24, 2023

Dealership Rating
Employee Rating

Every one I interacted with was very professional. Joe took care of my initial service request. Has did an exceptional job following up with my mechanical failures. The other Joe picked me up from ent More

by abmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Dana Ford Lincoln responded

We're glad to know our team at Dana Ford provided you with a professional and efficient service experience. It's great that both Joes were able to assist you effectively! Thanks for sharing your feedback, we appreciate it!

November 24, 2023

Dealership Rating
Employee Rating

Great service ! And they were professionally and fast ! Thank you ! I will recommend Lincoln to all my friends More

by newsundobb
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 27, 2023

Dana Ford Lincoln responded

Thank you for recommending and for sharing your great service experience with our team at Dana Ford! We hope to serve you again in the future. Safe travels!

November 14, 2023

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Employee Rating

They were very friendly and professional. Everyone involved was helpful and I am confident they will correct the back up bluing issue soon. Thank You All James Mulcahey More

by ROSE.MULCAHEY
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Recommend Dealer
Yes
Nov 15, 2023

Dana Ford Lincoln responded

We appreciate your positive feedback! Our team at Dana Ford is committed to providing top-notch service during your visit! We look forward to serving you again! Safe travels!

November 12, 2023

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Employee Rating

I must say that Dana lincoln. Are well, respectful dealership. Every time. I have gone for service they really do have their act together. The service manager is well respectful More

by harleyjoe3
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2023

Dana Ford Lincoln responded

Hi Harley! We're so glad to know you feel at home when visiting us for service here at Dana Ford. We appreciate your kind words about our team and the environment we strive to create! As for those danishes and muffins, who knows? They might make a comeback someday. Thanks again!

November 09, 2023

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service was fine but sometimes dana does not have a loaner i have to wait longer and this time my car was not cleaned came back dirty More

by LIONWHITE63
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Recommend Dealer
Yes
Nov 10, 2023

Dana Ford Lincoln responded

We're sorry to learn about your recent experience. We aim for top-notch service and it's clear we fell short in this instance, especially with the loaner availability and cleanliness of your car. We'd like to discuss how we can improve our services moving forward. Please feel free to reach out at any time that suits you best. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 06, 2023

Dealership Rating
Employee Rating

Great advisor. Service was very good on my vehicle. Always a pleasure going to get my vehicle serviced at Dana ford Lincoln! More

by dbarbaria
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2023

Dana Ford Lincoln responded

We're so glad to know that you had a great service experience at Dana Ford Lincoln! It's always our pleasure to assist with your vehicle needs. Thanks for the positive feedback!

October 28, 2023

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Employee Rating

Fast very good service and excellent customer service oh and great coffee and clean show room More

by louisf61
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Service Communication
Recommend Dealer
Yes
Oct 30, 2023

Dana Ford Lincoln responded

Louis, Thank you for rating Dana Ford five stars! We are glad you enjoyed our coffee and showroom, and look forward to seeing you again! Thank you!

October 26, 2023

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Employee Rating

Very pleased with the help and veh service. Would buy a Lincoln again. Thank you! More

by doublep46
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Workmanship
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Recommend Dealer
Yes
Oct 27, 2023

Dana Ford Lincoln responded

Thank you for the kind review! It means a lot to hear that you're pleased with the service provided by our team and we look forward to seeing you again next time here at Dana Ford Lincoln!

October 17, 2023

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Employee Rating

I am very happy with the service I received at ford , I will contined to use them. More

by mamabocchino84
Service Price Transparency
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Recommend Dealer
Yes
Oct 17, 2023

Dana Ford Lincoln responded

Thank you for choosing Dana Ford for your vehicle service needs! We look forward to assisting you again in the future! Safe travels!

October 08, 2023

Dealership Rating
Employee Rating

Excellent and friendly service. Prompt service. Full explanation of work to be done. Like it More

by bolzcarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Dana Ford Lincoln responded

Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an excellent experience with our service and that you found it prompt and friendly at Dana Ford! Safe travels!

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