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Diana Latella
Diana Latella at Dana Ford Lincoln
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Diana Latella

BDC Service Representative

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.6
98 Reviews
4.6

98 Reviews

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98 Reviews of Diana Latella

April 04, 2025

Dealership Rating
Employee Rating

Awesome the guys were great did a great job an I didn’t have to leave my house great service More

by cindylind123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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March 24, 2025

Dealership Rating
Employee Rating

Great environment Great staff Great sales team Great stock Great service department Good coffee See you again More

by abe2390
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Langilotti, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Mar 25, 2025

Dana Ford Lincoln responded

We're delighted to hear you enjoyed your experience at Dana Ford! It's fantastic that our team and amenities made a positive impression. We look forward to welcoming you back soon!

March 23, 2025

Dealership Rating
Employee Rating

Two months not fixed the problem . feel bad never again buy the Lincoln bad severs More

by elin6999
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Mar 24, 2025

Dana Ford Lincoln responded

Elin, We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

March 22, 2025

Dealership Rating
Employee Rating

Amazing and quick stress free deal! Vincent & Doug were excellent- I love my new truck and couldn’t be happier thanks again! More

by amethyst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera , Vincent

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Mar 24, 2025

Dana Ford Lincoln responded

We're delighted to hear that Vincent and Doug made your experience at Dana Ford amazing and stress-free! Enjoy every moment with your new truck, and thank you for choosing us!

March 14, 2025

Dealership Rating
Employee Rating

Professional services on everything I went for oil change fast and clean on time was done More

by fatmirduka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Mar 14, 2025

Dana Ford Lincoln responded

Thank you for the positive feedback about your recent visit here at Dana Ford! We appreciate your business and hope we have the opportunity to serve you again in the future!

March 05, 2025

Dealership Rating
Employee Rating

What great service to come to your home and get an oil change. That makes it so easy to maintain your car. More

by VINCI666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Mar 06, 2025

Dana Ford Lincoln responded

We're delighted to hear that our home service was convenient for you! Thanks for sharing your experience and please don't hesitate to reach out the next time our Dana Ford team can be of assistance!

February 20, 2025

Dealership Rating
Employee Rating

I was greeted by John and he was very nice and took care of all that was needed gor my car. Great service. More

by ANNETTECALDAIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Feb 20, 2025

Dana Ford Lincoln responded

Annette, we're delighted to hear that John provided you with great service at Dana Ford. Thank you for sharing your experience!

February 09, 2025

Dealership Rating
Employee Rating

Great service. . Thank you Time saver with oil change right in from of my home! More

by elianaescarria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Feb 10, 2025

Dana Ford Lincoln responded

Hi Eliana, we're glad our service saved you time, and we look forward to helping you again at Dana Ford. We look forward to serving you again! Have a great ride!

February 04, 2025

Dealership Rating
Employee Rating

Unfortunately, we have least cars from here for years and the fact that when there was issue with this car and they were very unwilling to help or accommodate the fact that I needed a car to get around was u More

by jkl71906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera

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Feb 04, 2025

Dana Ford Lincoln responded

I'm sorry to hear about your recent experience. We strive to provide comprehensive support and assistance for all our customers, especially long-term ones such as yourself. Please reach out at your convenience so we can address the issue and find a solution together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

January 27, 2025

Dealership Rating
Employee Rating

Professionally done but the wait much to long. Timing must improve!!! 2 Ho wait for maintenance is unacceptable. More

by jcm4eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Frank Sinatra, Ryan Peters, Collin Romer, Diane Creazzo, Lori Allotta, Jessica Barbaria, Irma Jace, Joseph Castera

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Jan 27, 2025

Dana Ford Lincoln responded

Thank you for your feedback on your recent visit to Dana Ford. We apologize for the long wait time and appreciate your patience; we'll work on improving our efficiency to better serve you in the future!

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