Diana Kennedy
Diana Kennedy at Toyota Marin
Refer Me

Diana Kennedy

General Manager

Toyota Marin

445 Francisco Boulevard East
San Rafael, CA 94901

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8 Reviews

I have been a bay area resident since 2001. I am married with two children, one boy and one girl. I enjoy being in the automotive industry and helping people buy or maintain their vehicle.

Dealership Experience

6 yrs, 11 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

Vietnamese Vietnamese

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rated

8 Reviews

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8 Reviews of Diana Kennedy

January 19, 2021

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Employee Rating

If you take pride in your vehicle! Do not purchase from Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the More

by Tacoma Marin Toyota ruined
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Erick Campos, John Chan, Huy Phan, Miguel Santiago, Paula Mcmrmick!

Jan 21, 2021

Toyota Marin responded

We acknowledge your review and are currently looking into the events you’ve detailed.

Jan 21, 2021

Tacoma Marin Toyota ruined responded

Stop Lying.... no one there takes responsibility.. and passes the issues around and around... a brand new truck, 5000 miles you refer me to a YOUR body shop.. my time taking off work.. driving... the issues for two years.. 6 times to the body shop to have work redone... The worst experience ever! You guys were willing to take the truck back if they didn’t do the repairs satisfactory to OEM standards After you guys contacting them!! Again they blew it.. same issues... now my Ac line blew because they didn’t bolt the support bracket down.. You’re!! Excuse word for word in Paulas email !! “We’re not responsible for body shops repairs” But wait.. 1st when you guys got involved when Eric worked there as a manager you guys were willing to take the truck wash my hands of it.. but now!! Paula gets tossed the issue because Eric left, then the manager that was given the issue left.. then tossed to Paula after Bob the manager left.., Marin Toyota Guves Zero F!’s So don’t tell me you’re looking into the issue!!! Don’t try to save your xxx to make yourself look professional by leaving that comment! I think it’s time to have my lawyer contact the Owner of Marin Toyota .. I’m pretty sure when she hears of this.. the disappointments of her staff.. someone’s losing their job! Take responsibility!!! You’ve cost me 2 years of a headache.. my time missing work.. money!! But you don’t care!

January 05, 2020

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Employee Rating

Nick is your man at Toyota Marin This is my third car from Toyota Marin great knowledge of the cars and Nick Kulburg treats customers with respect and honesty. I recommend for everyon More

by Christinecilentoca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cathie Badger, Ron Crouch , Nick Kulbergo

Jan 06, 2020

Toyota Marin responded

We cannot thank you enough for your wonderful review of Toyota Marin and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Diana Kennedy - General Manager - 415.257.4343

July 08, 2019

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Employee Rating

Toyota TRD Pro This dealership is the best, from the first step in to walking out. The staff (Talia, Sonia, and Tony) made the process of buying a car so easy. They More

by Lashes1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Talia Bazan, Sonia

Jul 08, 2019

Toyota Marin responded

Thank you for this very kind feedback! This is exactly the experience we seek to provide for our guests. We look forward to working with you again down the road! Regards, Diana Kennedy - General Manager - 415.257.4343

May 31, 2019

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Employee Rating

Toyota Camry One of the best experiences ever. I’ve leased cars for the past 10 yrs and dealing with Rodger has been a pleasure. He listened and found a vehicle th More

by DennisV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rodger Eva

Jun 03, 2019

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Diana Kennedy - General Manager - 415.257.4343

February 15, 2019

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Employee Rating

Toyota of Marin Rocks! 3rd transaction; New car, used car, leasing. The entire process was amazing, w/no pressure, which reflects highly on Dealer, its high standards, and More

by Happy Custumer, Diana 3019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Hughes, Sam Yates, David Reuter 6 stars.

Feb 19, 2019

Toyota Marin responded

Diana, Your continued business is greatly appreciated and it has been a pleasure working with you. Rest assured that we will do everything it takes to make us deserving of your loyalty. Sincerely, Diana Kennedy - General Manager - 415.257.4343

November 09, 2018

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Employee Rating

Lee Jones, Sales Associate Mr. Lee Jones from Marin Toyota was a true professional. He is very knowledgeable with the buying experience with Toyota. Every question I have about More

by Ethan001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Arnold, Lee Jones

Nov 14, 2018

Toyota Marin responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

October 16, 2018

Dealership Rating

My buying experience was very enjoyable with no pressure. The entire team that helped with my purchase was very thoughtful and professional. They understand what I was looking for and did an awesome job to m More

by Ethan001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Arnold, Lee Jones, Eric Troung

Oct 19, 2018

Toyota Marin responded

Thank you for your review and business, Ethan. It is our goal to provide every one of our guests with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 27, 2018

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Employee Rating

avoid these idiots Toyota Marin: Home of the "customer is always wrong (and an idiot)" I'll use their words to describe where to go for Toyota Sales/Service: "there More

by notanidiotsorry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Dominic Mancina

Sep 27, 2018

Toyota Marin responded

Our team has received this review and it’s been acknowledged.

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