Diana Ceballos

I love my Kia. MASON FROST is a trust- worthy realtor and so very helpful MASON FROST is a trust- worthy realtor and so very helpful More

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What a nightmare!!! NEVER BUY ANYTHING FROM THIS PLACE!!! The car salesmen started calling and harassing us over the phone the next day after we left this horrid place, because he was angry he lost the sale The car salesmen started calling and harassing us over the phone the next day after we left this horrid place, because he was angry he lost the sale after we walked out. I had to block him in my phone. He left angry filthy threatening voice messages. I have actually files a police report against him. When I called the general manager of the dealership to report it, he was rude and acted like he could careless. (I assume this is the norm at this place). Originally my wife and I had drove 65 miles across town to go look at a new KIA Nero EV, that they had on their website at this Sands KIA. We had called and talked to the salesman 2+ days prior and scheduled a day and time to come in and look at this new car. In the end, everything he told us was a complete lie. The salesmen turned into a complete psycho after we decide not to buy a car there. When I had called 2 days before this to get information about the vehicle, he told me the car comes with a level 2 charger already....it does not!!! The salesmen lied over the phone and told us that KIA gives you a 220v charger with a 3 prong dryer plug on it to charge the car. I asked this specifically, because we hired an electrician to install a new dedicated 50 amp 220v level 2 outlet in the garage. We tried looking up all the information on KIA's website, which did not state anything in detail, so I took this ignorant salesman's word.....big mistake! What you actually get, is a standard 110v trickle charger that take almost 3 days to charge the car. This is something no one would ever actually use, unless you don't actually plan on driving the car for 3 days. Be warned, this dealership will tell you anything just to sell you a car. They have no interest in what they sell, do not know anything about what they sell, and all they care about is getting your money. It is obvious that the management at this KIA dealership are the ones that set this deceptive car selling practice. I guess they think running the place like a shady used car lot is how you do business. They use every scam and lie that car dealers are known for, that make you hate car salesmen and car shopping. The list of negatives was endless at this place. Hidden prices and made up prices on all kinds of crap. Charging you $800 for an electric vehicle 1 year registration that only actually cost $32 in our state in reality. Charging you $1500-$2500 for so called dealer added equipment IE: Door guard, muffler bearings, blinker fluid, Johnson rods....lol. They lied about the real price of the car initially, telling us one price over the phone, and saying they are giving us all the factory discounts on the vehicle. In fact, they were adding 8k+ on top of the advertised price from their website. This is your typical crooked old school car sales game. I guess they must think everyone is as stupid as the people working there. I guess if you drop out of high school, and Walmart will not hire you, Sands KIA will hire you as one of their thug sales people. One of the most vile experiences ever! To top things off, when we tried to leave, they had parked a car directly in front of ours so we could not get out of the parking space. Then they could not find the keys to move it, an old trick they do so that you can't leave the dealership without them having their sales manager come out and try to save the botched and lost sale. If you have ever seen the movie "Something about Mary" the sales manager looked just like Matt Dillion's character in the movie with the ridiculous mustache and giant teeth. It's no wonder people would rather get a root canal over going to a car dealership. They are clueless morons at this place. Kia should be ashamed of themselves for letting this crap dealership even sell cars. We drove to a different dealership right after we left this awful place and bought the same exact car for thousands less and without the horrific experience. More

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sales lady I would definitely go back to my sales lady if i needed another car she was very nice, friendly. she went out of her was to help, even taking me to I would definitely go back to my sales lady if i needed another car she was very nice, friendly. she went out of her was to help, even taking me to pick up my old car from the service department of another dealership. she tried to make me comfortable as possible, and at ease, very sweet girl. More

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fairly easy purchase I came into your dealership a week ago looking for a car for my grandson. At the time they did not have what i was looking for. Yesterday I got a call I came into your dealership a week ago looking for a car for my grandson. At the time they did not have what i was looking for. Yesterday I got a call to let me know that they may have a car. I came to the dealership and Diana Ceballos was my saleswomen. She was very low keyed and was a real pro no pressure and a easy sale after we decided on price. She is an employee that all automobile dealerships should have and the management should be very luck to have he working for them. With more experience she would make a very good manager in some part of the business.. I was pleased and when I am in the market for a new car for myself I will be in to your dealership to give you a chance to sell me a car. More

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Extremely satisfied We decided to trade our Mini Cooper in for a midsize SUV. Took the Kia Sorento out for a ride (several different days/times) and felt it was the right We decided to trade our Mini Cooper in for a midsize SUV. Took the Kia Sorento out for a ride (several different days/times) and felt it was the right choice. Both Diana and Brady were a delight to work with, as well as sales manager, Brett. Negotiating a final price and completing paperwork was pretty simple and stress free. An extremely warm and welcoming dealership and Highly recommend to others. More

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Leased A New Car. The people were nice. The experience was nice however I think there was a misunderstanding as to what I wanted and I was just a little to trusting th The people were nice. The experience was nice however I think there was a misunderstanding as to what I wanted and I was just a little to trusting thinking they understood what I wanted and they gave me some wrong information so I didn't get what I want it on this car. However next time I will put it writing and there will be no doubt. Other wise everything was fine. More

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Pleasant Buying Experience! Looked everywhere for a low miles for sale by owner Sorento. They don't exist. Wasn't looking forward to buying from a dealership, but Sands Kia chang Looked everywhere for a low miles for sale by owner Sorento. They don't exist. Wasn't looking forward to buying from a dealership, but Sands Kia changed my mind. They had the car I wanted at a negotiated "out the door" price I could live with. The only hangup was getting only one key FOB while I was walking to the car to go home. It was explained that only one FOB was surrendered with the car by the previous owner. Not my problem. I asked for a second FOB, and after escalating it up a few management levels on the phone, got the service department to provide a new second FOB. I appreciated that. More

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Best new car purchase experience I've ever had! The sales associates with Sands Kia are superior to any I've dealt with in the past. In particular, Joe and Diana went above & beyond to provide us wi The sales associates with Sands Kia are superior to any I've dealt with in the past. In particular, Joe and Diana went above & beyond to provide us with a wonderful car buying experience. We'll be happy to refer all of our friends and family to Sands Kia! More

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Excellent Experience We can't say enough about the experience of purchasing a car at Sands Kia. It is far superior to any we have experienced in past years with other deal We can't say enough about the experience of purchasing a car at Sands Kia. It is far superior to any we have experienced in past years with other dealerships. Diana Ceballos was professional and well informed about the vehicle we purchased. She was personable and focused her full attention on us so that the necessary time spent at the dealership went by very quickly. We would recommend Diana to anyone considering a new car purchase. More

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