Diana Carella | Page 10

I showed up on a whim to see if it was even possible to get a car. It was a pleasant experience and the staff worked with me to the very best of their ability. get a car. It was a pleasant experience and the staff worked with me to the very best of their ability. More

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My sales person was friendly and patient, this was a good experience some times buying a car is painful it took a while is my only complaint experience some times buying a car is painful it took a while is my only complaint More

by BKAMHI5448 Verified Customer Verified Customer

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Very pleased with the vehicle however my experience with purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the documents where it provided the first payment information, I didn’t think it was something I would have to call attention to and with all the signatures required with financing, I easily overlooked it. Also, despite being listed as coming with the purchase, I didn’t realize until I was halfway home (25 miles) did I realize the fuel tank was a quarter full. I left messages with the Sales office on both issues, no response. More

by kevnrenee Verified Customer Verified Customer

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They make feel like family. They work with you to get you the car you want however the service dept could do better. I went back to get a inspection sticker since they gave me my car without one. The pe you the car you want however the service dept could do better. I went back to get a inspection sticker since they gave me my car without one. The person said I need to go to the inspection center we don’t that here. Really More

by jr026115 Verified Customer Verified Customer

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disappointed I purchased a 2019 Rav 4 Aventura and I found that it did not have an owners Manual in it. I went back and was told that they did not have one. I had I purchased a 2019 Rav 4 Aventura and I found that it did not have an owners Manual in it. I went back and was told that they did not have one. I had to contact Totota Headquearters to get results. Also when I picked up my license plates , I was handed the plates and no assistance in putting them on. I took them home and put them on myself. Also I when I took my vehicle to a garage that does inspection, I was informed that I was supposed to get a 5 year dealer inspection sticker. When I called I was told that being this was a used car (3500 miles) I was not entitled to one. When I check the NJDMV web site, it stated that any vehicle purchased at a dealer that is less than 5 years old IS entitled to a 5 year dealer inspection sticker. So it could have saved 0ver $190.00 in inspection fees. I am a previous Toyota owner and I purchased that Toyota at Hackensack and had it serviced there for 8 years and never had a problem--now I will stay away. More

by EKUKALSKI Verified Customer Verified Customer

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Miriam was excellent. She made the car buying experience painless and smooth. I was only in the dealership for 2 and a half hours. My family and most friends drive Toyota’s so I will definitely be sending s painless and smooth. I was only in the dealership for 2 and a half hours. My family and most friends drive Toyota’s so I will definitely be sending some business her way. More

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Joe Huncken is a great advisor thank you Hackensack Toyota I will see you next time I need service for my car I appreciate your help thanks Toyota I will see you next time I need service for my car I appreciate your help thanks More

by DSHERLOCK33 Verified Customer Verified Customer

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