Dewayne Parks

I made a service appointment online in which I made clear that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to ensure that I wouldn’t have to come back a second time. To follow are the rest of the facts. 7/14 evening: Reminder email from Wilkins arrives including the text of my request: “• It's critical that you have the part on hand. I don't want to make a separate appointment. Also, can the oil be changed while we're there? Thanks." 7/15 afternoon: Hand car over for service. Am informed it needs another recall procedure, underbody rustproofing, to which I agree to get everything done at once. Roughly 2.5 hours later I’m informed the work is almost done, except for the clock spring, which had to be ordered. A new service writer (original has vanished) tells me it will cost $700 when it comes in. I push back due to the HMA clock spring warranty extension TXXJ and, of course, the fact that my original wishes were ignored and I’m out close to 3 hours for an oil change (my perspective). 7/15 evening: I email the original service writer and service manager DeWayne Parks to express my dissatisfaction and ask if there’s a way they can make it minimally disruptive for me to have the work done when I return from the trip I’ll be on when the part arrives. 7/16 - 7-17: Crickets 7/ 18: I receive two separate, apparently automated emails from the service manager (via Margaret Bernacchi) and a vendor that want to be sure I had a good experience. I reply, assuring them I did not, calling their attention to my email of 7/15. Vendor replies, promising to share my response with her manager and expressing further concern that I “would not be able to give them a perfect survey.” 7/19: Crickets, apart from my replying once more to report the crickets. 7/20-7/21: More crickets 7/22: I leave a voice message for DeWayne Parks as a last resort, using the phone number in the “questions or concerns” email. 7/23: This review of Wilkins Hyundai service department More

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service sucks. got lost arrived late 5:05 was told the shop is closed 2 guys ignoring me at front desk playing with their phones finally I interrupted asked was i a got lost arrived late 5:05 was told the shop is closed 2 guys ignoring me at front desk playing with their phones finally I interrupted asked was i at the wrong door they said closed and any way I would have to make an appoint for an oil change. I had some questions after 5 they only sell cars. Next day called for service the nice woman said each and every thing l had a question, each item would require a different appointment (what!!) she took my phone number and a service manager would call back, 3 hours later no call back. I thing I bought the WRONG car. More

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Fabulous dealership! Always goes the extra mile to take care of me! Fair and honest! Always goes the extra mile to take care of me! Fair and honest! More

by dm-interiors Verified Customer Verified Customer

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They took my car at the scheduled time and was quick with the maintenance. Their waiting room was also clean and has wifi the maintenance. Their waiting room was also clean and has wifi More

by jentwum Verified Customer Verified Customer

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Absolutely great service experiences over the last 2yrs. Would recommend Wilkins to anyone for Mazda service. Wilkins has earned all my future business with Mazdas (or Hyundais if I start looking at those). Would recommend Wilkins to anyone for Mazda service. Wilkins has earned all my future business with Mazdas (or Hyundais if I start looking at those). I already purchased our Mazda before we moved nearby, but I'll be buying my next one from Wilkins. More

by stilesg57 Verified Customer Verified Customer

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Well satisfied very well please Corrected what need to be done thank you Denise Rae be done thank you Denise Rae More

by DRAE715 Verified Customer Verified Customer

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