Devonte Myles

I recently purchased a Jeep from this dealership, and I want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowle want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowledge of the vehicle and ability to understand what the customer is looking for is exceptional. Even when the process became frustrating, he remained professional and tactful in his communication, which is why I gave him 5 stars. He demonstrated that he understands the importance of completing the job and ensuring the customer is taken care of all the way through. I also want to recognize Martin, who was outstanding during the closing process. He took the time to explain the dealership’s history and carried himself with professionalism, making the final steps of the sale smooth and informative. Where my experience fell short was in the financing process. Despite coming in with a pre-approved check from my bank, I felt pressured to use the dealership’s in-house lender. Both the Finance Manager and Devonte insisted they could secure a better interest rate, but I had already made my decision. I explained that I wanted my wife involved in the process, but since she works the night shift at a hospital, it wasn’t possible for her to come in before work. Unfortunately, the Finance Manager continued to push for it, without fully considering our circumstances—including the fact that we live in Wesley Chapel and she would have had to fight Tampa traffic before her shift. As a U.S. service member with a spouse who is a first responder, I found this lack of flexibility and understanding disappointing. Once I made it clear I was moving forward with my pre-approval, I noticed a shift in tone and demeanor from both the Finance Manager and Devonte. While Devonte handled it professionally, it was clear that there was frustration and an eagerness to conclude the process. I also wish more time had been spent upfront explaining the warranty options and coverage. Had that been communicated earlier, I could have budgeted for it instead of paying out-of-pocket later. To add to the frustration, within 15 minutes of leaving the dealership, the Auto Start/Stop warning light came on in my new Jeep. I also noticed a knocking sound during shifting when accelerating, which makes me question whether the vehicle had been properly serviced before sale. This experience leaves me unsure if I want to return here for servicing. Overall, the dealership itself is impressive and clearly moves a lot of Jeeps. However, I would encourage the management team—especially in finance—to put more focus on customer care and to recognize that not all customers can or should be pressured into using in-house lending. Incentives and kickbacks should never come at the expense of customer trust. With that said, I want to sincerely thank Devonte and Martin for their professionalism. They were the highlights of my experience and truly represent what good customer service should look like. More

by USMC Veteran Verified Customer Verified Customer

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It was a pleasure working with Stephen and Devonte. Stephen’s no pressure sales approach and Devonte’s consistent communication helped seal the deal and make the experience painless. Stephen’s no pressure sales approach and Devonte’s consistent communication helped seal the deal and make the experience painless. More

by davehagey@yahoo.com Verified Customer Verified Customer

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Deconte was great to work with. Good knowledge, good follow up, and helped me get a great deal. Ryan was great on delivery day. Good knowledge, good follow up, and helped me get a great deal. Ryan was great on delivery day. More

by l_shelstad Verified Customer Verified Customer

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Good experience working with Devonte on setting up the deal. aDelivery went smooth with Ryan. deal. aDelivery went smooth with Ryan. More

by l_shelstad Verified Customer Verified Customer

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Deceptive pricing. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied. More

by Zman Verified Customer Verified Customer

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This Dealership has WAY too many additional bogus fees attached to their vehicles. Inventory is stacked with that being said ! attached to their vehicles. Inventory is stacked with that being said ! More

by Rob Verified Customer Verified Customer

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Devonte was very helpful, great customer service, polite, and kept me updated throughout the whole process. Would definitely buy another car with Devonte! Thank you! and kept me updated throughout the whole process. Would definitely buy another car with Devonte! Thank you! More

by JacobM Verified Customer Verified Customer

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I’m not a fan of surveys, so I rarely take them and never provide a written review. I believe that time tells and it’s easy write praise when you’re in the feel good phase. However, I will say that I provide a written review. I believe that time tells and it’s easy write praise when you’re in the feel good phase. However, I will say that I was impressed with the entire team, and most importantly the culture of the dealership. The leadership clearly focuses on the client which makes the client feel comfortable and that makes the business part of the transaction work for everyone. This group hit all the big topics 1.professional 2.knowledgeable 3.no pressure sales at any point (the rarest of all) 3 fair- my car was special order with specific options. there’s no negotiation… I didn’t have to, Kyle gave me his best price, explained how he was able to do it and that was that. Could not be happier with him 4 Steven walked through the closeout process - I elected to forgo the optional warranties, zero pressure and kept a smile on his face. 5 Devonte- he showed as much excitement as we did and it’s genuine. He gave 100% attention to getting the deal done , vehicle ready, and the tutorial to my daughter. (He has a good future ahead of him) I interact with a lot of people and he possesses solid core values, the ones that aren’t taught. you have them or you don’t. More

by stevel Verified Customer Verified Customer

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The best experience I've ever had with a ship, 100% recommended, super awesome place to buy a truck recommended, super awesome place to buy a truck More

by Rodrigfr Verified Customer Verified Customer

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Excellent service. This is the first time a dealer has managed my credit application with care. I appreciate all they do for me. This is the first time a dealer has managed my credit application with care. I appreciate all they do for me. More

by Rodrigfr Verified Customer Verified Customer

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