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Devin Timm
Devin Timm at Boucher Hyundai of Waukesha
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Devin Timm

Service Advisor

Boucher Hyundai of Waukesha

1583 East Moreland Boulevard
Waukesha, WI 53186

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4.3
57 Reviews

Languages Spoken

English English

4.3

57 Reviews

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57 Reviews of Devin Timm

November 22, 2024

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Employee Rating

Awful dealership- rude to customers, and they don’t try to help. Don’t go! More

by Screenname
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble

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November 14, 2024

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Employee Rating

I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and More

by GPERONECCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kerwin Ruiz, Alex Hanson

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Nov 17, 2024

Boucher Hyundai of Waukesha responded

Thank you so much for the honest feedback. We regret not providing a 5 star experience. If you would like to continue the conversation, we would appreciate the opportunity to address your concerns. Rob Heaney Service Manager 262-522-1000

October 22, 2024

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Devin is always helpful and friendly. It is easy to get my car scheduled for service. More

by west.kellie
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 23, 2024

Boucher Hyundai of Waukesha responded

We are very happy to hear that Devin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Heaney Service Manager 262-522-1000

October 05, 2024

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It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag More

by KELMDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble

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Oct 09, 2024

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

September 30, 2024

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Employee Rating

Went in for service and got jerked around for 3 1/2 hours on appointment More

by Homey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 03, 2024

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

September 28, 2024

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Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have More

by BILL1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 03, 2024

Boucher Hyundai of Waukesha responded

Bill, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

September 19, 2024

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Employee Rating

I Always get treated with respect. Everyone that works there is very pleasant and willing to help you with whatever you need. More

by EAGLEBRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Doble, Jeremy Krubsack, Tim Thilleman, Rob Heaney

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Sep 19, 2024

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Heaney Service Manager 262-522-1000

August 27, 2024

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I shouldn't have to wait 2 hours for an oil change! With the new, huge place there should be a dedicated service bay strictly for LOFs! I also got the wrong paperwork back from my last visit More

by 9202530926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 30, 2024

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

August 25, 2024

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Employee Rating

Very helpful and kept me informed throughout the process. Set me up with a quiet work area since I had to take a meeting on my computer. Appreciated the thoughtfulness. More

by BANEARY
Recommend Dealer
Yes
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Aug 25, 2024

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

August 14, 2024

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Employee Rating

Had a appointment, but not in the system Know how to take appointment Don’t know how to keep appointment More

by GOOP101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 17, 2024

Boucher Hyundai of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Heaney Service Manager 262-522-1000

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