Devin Holland

I have had it with this dealership! I bought a Nissan, Altima 2015, in February 2016. This car is 4 years old. I had a breakdown with the car less than a year ago and transmission broke down. Both the dea Altima 2015, in February 2016. This car is 4 years old. I had a breakdown with the car less than a year ago and transmission broke down. Both the dealership and corporate office gave me a difficult time and stress regarding this matter. Until they finally agreed to pay a portion as “due deligence”. A few months ago I brought my car back into the dealership and was presented with the fact that the car had a computer issue and needed a new system, which cost some money to replace. Just now recently, the car gets brought back in to the dealership and they diagnose it with a transmission problem (less than a year later). The dealership reports for me to call and file a claim with corporate and so I did. The car was left at the dealership for about a week, with no offer of a rental. Playing phone tag with the corporate manager to give me a call back was about six days. I finally spoke to the corporate manager today, who reports that due to the last transmission courtesy they are not willing to pay for the transmission due to the fact that it’s been 12 months and out of warranty. It has not been 12 months, and I don’t care if it’s out of warranty! So who oversees the parts that the dealership puts in?! Your telling me that a car that just had a new transmission put in less than a year ago, needs a new transmission? That is absolutely ridiculous. I asked to speak to the corporate manger’s supervisor and he apparently is the top person to speak to. His direction was that unfortunately he doesn’t specialize in the labor of the job. But that they rely on the dealership to do the job correctly. What if the dealership didn’t do the job correctly? “Unfortunately due to out of warranty nothing they can do, and that I should contact the dealership”. Terrible, terrible dealership and customer service!!!! I’ve had a recall on this xxxxty car since the week I bought it 2016. Since the corporate and dealership have failed me for the third time, I will make my voice heard. More

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