Devin Gillespie

I was not impressed with the way the Service Department works. No one will ask you if you need help. When I walk in, there were only two people in the service department, one was busy on the phone, and the works. No one will ask you if you need help. When I walk in, there were only two people in the service department, one was busy on the phone, and the other one was just siting at the counter, doing nothing and didn't have the time to ask me what he could help me with. When the guy in charge of my service came back to his counter, he did ask me what did I need help with. When I told him why I was there, he immediately took care of me. I did ask another employee why I was treated that way, and he/she informed me that's the way the service department works, each person is given the name of the people coming for service, and only that person can takes care of the customer that was given to him. This is plain ridiculous. This is the reason why I had not written this earlier. Thank you. More

by babytaz51 Verified Customer Verified Customer

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These employees are the best! They go above and beyond every time we bring our vehicles in for service. They are an excellent representation of "great" customer service. They go above and beyond every time we bring our vehicles in for service. They are an excellent representation of "great" customer service. More

by TIENCKENDA Verified Customer Verified Customer

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The staff and service is always excellent. That's why I continue to to there. That's why I continue to to there. More

by The Boyds Verified Customer Verified Customer

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Everyone you come in contact with, takes the time to say hello with a smile. The service department is great. The service advisors are very knowledgeable. They take the time to answer your questions an hello with a smile. The service department is great. The service advisors are very knowledgeable. They take the time to answer your questions and explain things so you can understand. You do not feel like a number. More

by rrizzo Verified Customer Verified Customer

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This dealership offers prompt and professional service to their customers when it comes to vehicle maintenance. You can’t beat the complimentary car wash either! Thank you! their customers when it comes to vehicle maintenance. You can’t beat the complimentary car wash either! Thank you! More

by TERMAN3 Verified Customer Verified Customer

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My parents are in their 80's. They have purchased 3 cars from Kia in Crystal River. They get mail to come in and change the car's oil every 30 days. When they go there for the oil They have purchased 3 cars from Kia in Crystal River. They get mail to come in and change the car's oil every 30 days. When they go there for the oil change they try to sell them a new car. That is why they are on their 3rd car with massive interest due. Today 2/14/25 they found a crack in the passenger window. I searched the internet and found that this is a common problem with the windows. They went to Kia to get the window repaired and Kia would not honor their product. Kia would not replace the defective window. I think President Trump should review what the company KIA and what it does to the older population. It's not right and I would NEVER purchase from this dealer. More

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The service was fast and price was great problem found and fixed immediately in and out in a timely fashion and fixed immediately in and out in a timely fashion More

by JEFFSEAVEY Verified Customer Verified Customer

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STEVE CARON IS WON OF THE BEST SERVICE WRITERS EVER! HE IS BETTER THAN A STEAK DINNER!! HE IS BETTER THAN A STEAK DINNER!! More

by CHRIS_WESTFALL Verified Customer Verified Customer

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Amazing staff to work with and amazing service, I will always depend on Kia of Crystal River always depend on Kia of Crystal River More

by FOOTSTOMP310 Verified Customer Verified Customer

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Installed fix for hcu software . No problems with installation or service! Devin handled everything! Only had to sign $0 invoice. No problems with installation or service! Devin handled everything! Only had to sign $0 invoice. More

by sandypalms70 Verified Customer Verified Customer

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