i was not very happy with my past visit to Subaru.
they didn’t listen to my issues, they disregarded my requests. i also had to get my axle boot fixed after not 2 years to the day. my heat makes noise
they didn’t listen to my issues, they disregarded my requests. i also had to get my axle boot fixed after not 2 years to the day. my heat makes noise they told me was normal? they told me the sides of my window had sun damage, didm’t fix it! i also have a piece flapping off of my under fore, wondering why all of the this on a 2 year old lease? next car probably won’t be a subaru, too bad because i did really like it.
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by jellybean0524
Service Price Transparency
Quick, thorough quality services.
Thank you so much to the folks at IRA Subaru for your help.
Thank you so much to the folks at IRA Subaru for your help.
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by fevers
Service Price Transparency
Sep 21, 2024 -
Ira Subaru responded
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
I had my first oil change and was very surprised that it
cost $90. I guess I’ll shop around.
cost $90. I guess I’ll shop around.
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by Knitty
Service Price Transparency
Sep 11, 2024 -
Ira Subaru responded
Hello Knitty,
I wanted to apologize that you felt surprised on the bill, but I assure you will find $90.00 to be a very fair price for a Subaru oil change on your vehicle. However, we are always promoting discounts on our oil change service and I would encourage you to view our website and any emails that we send out prior to your next service to take full advantage of any promotions or discounts that we are running at that time. I am sure that there will be some!
Outside of the price, I hope that everything else was to your satisfaction and we hope to see you again soon!
Best,
Roscoe Robinson
General Manager
roscoerobinson@group1auto.com
I appreciated them getting a replacement part in a prompt
manner just like they said they would. They communicated well as I waited too.
manner just like they said they would. They communicated well as I waited too.
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by djmorrow135
Other Employees Tagged:
Matt Leonard
, Marco Ciampa, Stephen Eagleston, William Hernandez
May 07, 2024 -
Ira Subaru responded
It's great to hear that our dealership promptly obtained a replacement part as promised and communicated well with you during the waiting period. Effective communication and timely service are key aspects of a positive customer experience. Thank you for choosing us!
Courteous Service, Explained in detail what needed to
correct my car issue, offers coupon specials every time I get car serviced, serviced my car immediately for emergency repair
correct my car issue, offers coupon specials every time I get car serviced, serviced my car immediately for emergency repair
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by Lolly
Service Price Transparency
Other Employees Tagged:
Lindsey Silva
Apr 19, 2024 -
Ira Subaru responded
We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.
It was great couldn’t beat the price to have my oil
change thanks for your service
change thanks for your service
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by mdemissie556
Other Employees Tagged:
William Hernandez
Apr 10, 2024 -
Ira Subaru responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Personable and professional staff.
Good spacious waiting area with complimentary coffee, soft drinks and snacks.
Good spacious waiting area with complimentary coffee, soft drinks and snacks.
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by AH
Service Price Transparency
Other Employees Tagged:
William Hernandez
Apr 09, 2024 -
Ira Subaru responded
We are thrilled to hear that you had a personable and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Responsive conciencious,thorough, expeditious,,.
....very helpful and very great attentiveness..would recommend based on great service
....very helpful and very great attentiveness..would recommend based on great service
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by Henryka
Service Price Transparency
Other Employees Tagged:
William Hernandez, Two women service staff I forget their names
Apr 04, 2024 -
Ira Subaru responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
They have made great improvements!
A happy crew, efficient service and thorough.
The new bay really makes a difference.
A happy crew, efficient service and thorough.
The new bay really makes a difference.
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by WayBetter
Other Employees Tagged:
William Hernandez, Yvonne, Nadge
Mar 03, 2024 -
Ira Subaru responded
We're thrilled to hear that you've noticed great improvements, a happy crew, efficient service, and thorough attention to detail. We appreciate your recognition of our efforts and look forward to continuing to provide excellent service.
Siempre es un placer volverlo a ver cada vez que voy
quiero un Subaru nuevo, muchas gracias por la atención de todo el equipo
quiero un Subaru nuevo, muchas gracias por la atención de todo el equipo
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by Jama3827
Service Price Transparency
Other Employees Tagged:
William Hernandez
Feb 13, 2024 -
Ira Subaru responded
Nos alegra saber que siempre es un placer volver a verte y que estás considerando comprar un nuevo Subaru. Agradecemos su preferencia y agradecemos sus amables palabras hacia todo el equipo. ¡Gracias por tu confianza y esperamos verte pronto para ayudarte con tu nuevo Subaru!
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