Destiny Velasquez
Destiny Velasquez at Ira Subaru

Destiny Velasquez

Service Advisor

Ira Subaru

97 Andover Street
Danvers, MA 01923

4.8
50 Reviews
4.8

50 Reviews

Write a Review

50 Reviews of Destiny Velasquez

December 15, 2024

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Employee Rating

Front desk clerk is very friendly, clear and efficient, and I can feel the mechanics very professional. More

by dwang326
Service Price Transparency
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Recommend Dealer
Yes
Dec 20, 2024

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2024

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Smooth, easy service experience. Spacious waiting room with snacks. I love that they washed my car too! More

by Pjc
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Recommend Dealer
Yes
Dec 12, 2024

Ira Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 07, 2024

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Thanks to Andrew today. Superior SVC. Ur dealership has great empathic customer service. I love going there. I bought my car there because of the family vibe. Ms. Looney ama More

by hally.walker
Service Price Transparency
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Recommend Dealer
Yes
Dec 07, 2024

hally.walker responded

Thanks, Andrew. You were very nice to me when you/I realized my registration was missing today. The main reason I came in, but you were so sweet and kind. I really enjoyed dealing with you. This too shall pass kind of thing. Not a big deal. Thanks again on a bad day for being so nice and sweet. Thanks also for the team fixing my tires, changing my oil, and washing my car. I look forward to showing up next week with my registration in hand, so I can get that inspection taking care of. God Bless, H

December 02, 2024

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The service is a 10! The Salesman is Charles top has exceeded my expectations. Management is also tops! More

by gsilverman2
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Recommend Dealer
Yes

November 25, 2024

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The service department was able to make an appointment for me quickly and just when I needed it. My rep was very helpful and friendly. The waiting area was peaceful and relaxing and easy to use. More

by sevans68
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Recommend Dealer
Yes

Other Employees Tagged: Nadege Parker

Nov 27, 2024

Ira Subaru responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2024

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i was not very happy with my past visit to Subaru. they didn’t listen to my issues, they disregarded my requests. i also had to get my axle boot fixed after not 2 years to the day. my heat makes noise More

by jellybean0524
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Recommend Dealer
Yes
Nov 25, 2024

Ira Subaru responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (978) 739-8850 so we can understand your situation better in order to try and turn your experience around. Thank you, Ira Subaru

September 17, 2024

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Quick, thorough quality services. Thank you so much to the folks at IRA Subaru for your help. More

by fevers
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Recommend Dealer
Yes
Sep 21, 2024

Ira Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

September 08, 2024

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I had my first oil change and was very surprised that it cost $90. I guess I’ll shop around. More

by Knitty
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Recommend Dealer
Yes
Sep 11, 2024

Ira Subaru responded

Hello Knitty, I wanted to apologize that you felt surprised on the bill, but I assure you will find $90.00 to be a very fair price for a Subaru oil change on your vehicle. However, we are always promoting discounts on our oil change service and I would encourage you to view our website and any emails that we send out prior to your next service to take full advantage of any promotions or discounts that we are running at that time. I am sure that there will be some! Outside of the price, I hope that everything else was to your satisfaction and we hope to see you again soon! Best, Roscoe Robinson General Manager roscoerobinson@group1auto.com

May 04, 2024

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Employee Rating

I appreciated them getting a replacement part in a prompt manner just like they said they would. They communicated well as I waited too. More

by djmorrow135
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Matt Leonard , Marco Ciampa, Stephen Eagleston, William Hernandez

May 07, 2024

Ira Subaru responded

It's great to hear that our dealership promptly obtained a replacement part as promised and communicated well with you during the waiting period. Effective communication and timely service are key aspects of a positive customer experience. Thank you for choosing us!

April 17, 2024

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Employee Rating

Courteous Service, Explained in detail what needed to correct my car issue, offers coupon specials every time I get car serviced, serviced my car immediately for emergency repair More

by Lolly
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lindsey Silva

Apr 19, 2024

Ira Subaru responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

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