Destiny Velasquez
Destiny Velasquez at Ira Subaru

Destiny Velasquez

Service Advisor

Ira Subaru

97 Andover Street
Danvers, MA 01923

4.8
42 Reviews
4.8

42 Reviews

Write a Review

42 Reviews of Destiny Velasquez

May 04, 2024

Dealership Rating
Employee Rating

I appreciated them getting a replacement part in a prompt manner just like they said they would. They communicated well as I waited too. More

by djmorrow135
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Matt Leonard , Marco Ciampa, Stephen Eagleston, William Hernandez

May 07, 2024

Ira Subaru responded

It's great to hear that our dealership promptly obtained a replacement part as promised and communicated well with you during the waiting period. Effective communication and timely service are key aspects of a positive customer experience. Thank you for choosing us!

April 17, 2024

Dealership Rating
Employee Rating

Courteous Service, Explained in detail what needed to correct my car issue, offers coupon specials every time I get car serviced, serviced my car immediately for emergency repair More

by Lolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Silva

Apr 19, 2024

Ira Subaru responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 08, 2024

Dealership Rating
Employee Rating

It was great couldn’t beat the price to have my oil change thanks for your service More

by mdemissie556
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez

Apr 10, 2024

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 07, 2024

Dealership Rating
Employee Rating

Personable and professional staff. Good spacious waiting area with complimentary coffee, soft drinks and snacks. More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez

Apr 09, 2024

Ira Subaru responded

We are thrilled to hear that you had a personable and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 02, 2024

Dealership Rating
Employee Rating

Responsive conciencious,thorough, expeditious,,. ....very helpful and very great attentiveness..would recommend based on great service More

by Henryka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez, Two women service staff I forget their names

Apr 04, 2024

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

Dealership Rating
Employee Rating

They have made great improvements! A happy crew, efficient service and thorough. The new bay really makes a difference. More

by WayBetter
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez, Yvonne, Nadge

Mar 03, 2024

Ira Subaru responded

We're thrilled to hear that you've noticed great improvements, a happy crew, efficient service, and thorough attention to detail. We appreciate your recognition of our efforts and look forward to continuing to provide excellent service.

February 09, 2024

Dealership Rating
Employee Rating

Siempre es un placer volverlo a ver cada vez que voy quiero un Subaru nuevo, muchas gracias por la atención de todo el equipo More

by Jama3827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez

Feb 13, 2024

Ira Subaru responded

Nos alegra saber que siempre es un placer volver a verte y que estás considerando comprar un nuevo Subaru. Agradecemos su preferencia y agradecemos sus amables palabras hacia todo el equipo. ¡Gracias por tu confianza y esperamos verte pronto para ayudarte con tu nuevo Subaru!

February 03, 2024

Dealership Rating
Employee Rating

Customer service was exceptional. I think her name was Elisa. Technician was excellent . Dealership is immaculate More

by janice.burrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez

Feb 07, 2024

Ira Subaru responded

Thank you for the kind words Janice! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Dealership Rating
Employee Rating

The service at IRA Subaru is outstanding. Most Subaru dealerships are great, but IRA stands out among them for its cleanliness and having cool spots to hang while you wait. The service adviso More

by varajay407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hernandez, Matthew, Nadege

Feb 08, 2024

Ira Subaru responded

We're glad to hear that you had an outstanding experience at IRA Subaru! It's great that our service stood out for its cleanliness, amenities, and helpful advisors. Safe travels!

January 28, 2024

Dealership Rating
Employee Rating

Very good customer service with knowledgeable at their job my wife is being going to the dealership for a long time More

by 1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Dejongh

Jan 30, 2024

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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