Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News
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Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.8
78 Reviews
4.8

78 Reviews

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78 Reviews of Derrick Phillips

March 03, 2025

Dealership Rating
Employee Rating

excellent service personal help always caring and making sure our service excels beyond expectations Thank you for your amazing help More

by ABRICH43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bradford

February 11, 2025

Dealership Rating
Employee Rating

The service was excellent and prompt! I'm so thankful for a trustworthy place to have work done! I would highly recommend Derrick's team and have! More

by PhilPo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 03, 2025

Dealership Rating
Employee Rating

Jeff is very professional and friendly. My car is usually serviced quickly. I appreciate having a place to work from when i come in for service. This is a great dealership overall. More

by DAS2769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

January 31, 2025

Dealership Rating
Employee Rating

Unacceptable service. Multiple visits for maintenance for the same issue. Still not resolved. Never ever receive a call back when told I would when parts come in, etc. More

by Mark
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Smith

January 31, 2025

Dealership Rating
Employee Rating

Everyone at Southern Hyundai in Newport News was great. Especially Chris House and the Service Manager Derrick Philips. More

by spmalizia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House, Ernesto Rosado

January 24, 2025

Dealership Rating
Employee Rating

Excellent and prompt service. .. definitely took care of my problem and would highly recommend this service department... More

by DELIMAN1
Recommend Dealer
Yes
Jan 24, 2025

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 23, 2025

Dealership Rating
Employee Rating

Everyone was absolutely wonderful, very helpful on my new purchase. Chris Clifton was very knowledgeable on my new vehicle. Lamar walked us through the MyHyundai blue link More

by jgoon53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: K. LaMar Gresham, Chris Clifton

Jan 24, 2025

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 22, 2025

Dealership Rating
Employee Rating

I’ve dealt with Derrick Phillips for a few years now and have nothing but respect for him and the job he does. I had Larry Fowler as my contact this time and he was great More

by Pennymb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Fowler

Jan 24, 2025

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 18, 2025

Dealership Rating
Employee Rating

Professional and courteous dealership! So impressed with their commitment to excellence and honest work. I wouldn’t think of taking my vehicle anywhere else! More

by Bpo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado, Keith McCullers

January 17, 2025

Dealership Rating
Employee Rating

Jeff was informative and great to work with! I would highly recommend working with him to anybody. More

by GABBY HAYES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

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