Derrick Lowery

As I sit here in the waiting area I want to express that buying a car from this dealership has been the worst experience of my life. From day one, they used manipulative sales tactics. I came in wanting to buying a car from this dealership has been the worst experience of my life. From day one, they used manipulative sales tactics. I came in wanting to see several cars and was only shown one. I was told it was “the car for me” because of low mileage. In reality, it’s been nothing but a money pit and constant stress. Within the first couple of months, the engine misfired. I brought it back, not once but twice, and both times I was brushed off and told it was just “bad gas” and advised to use high octane 93 gasoline. After that, I was even told nothing could be done under warranty until it happened a third time which I later learned was completely false. My car was still covered under the factory warranty, but they deliberately stalled until it expired so they could stick me with an extended warranty deductible instead. By the third time, they finally “replaced” the fuel injectors. I picked up my car thinking it was repaired only to find it driving worse than before. In other words, I left my car in their hands and it came back broken even further. This is not just one bad visit. This is a pattern. I’ve had the same experience with this dealership before when I owned a different car. I tried to show loyalty and give them another chance, but clearly, they value scamming customers over fixing problems. If you are considering buying or servicing a car here, save yourself the nightmare. This dealership will lie, stall, and take your money and leave you with a worse car than you started with. More

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Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options! Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options! More

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I have purchased two of my Volkswagens from Napleton's and I'm so excited to be working on my 3rd! They work with what money you have, and where you need to be on payments! Can't wait for my new Jetta!! and I'm so excited to be working on my 3rd! They work with what money you have, and where you need to be on payments! Can't wait for my new Jetta!! More

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