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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
71 Reviews
4.8

71 Reviews

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71 Reviews of Derrick Edwards

July 03, 2025

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Employee Rating

My car was in for service and from my advisors Michelle Jackson and Mark Johnson to the service guys, the work was completed to my full satisfaction. More

by dhicks3
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jul 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle and Mark provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

July 03, 2025

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I had the absolute pleasure of working with Eric at the BMW dealership, and I cannot recommend him highly enough! From the moment I walked in, Eric was attentive, knowledgeable, and completely focused on m More

by PrissyDame
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

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Jul 03, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience working with Eric at BMW of Owings Mills. It's great to know that his attentiveness and knowledge contributed to making your car-buying process smooth and enjoyable. We appreciate your recommendation and hope you love your new BMW! Please feel free to visit us again in the future. Safe driving! Sincerely, The Team at BMW of Owings Mills

July 02, 2025

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I received excellent service, and look forward to working with the staff again. The service manager kept me informed of status, and was able to explain everything dealing with the repair. More

by selewi3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jul 02, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you received excellent service at BMW of Owings Mills. It's great to know that our service manager kept you informed and provided clear explanations regarding your repair. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 29, 2025

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Customer Service is stellar. Michelle is always informative and service times are short. Great 👍🏽 business More

by RHONDATRUITT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 29, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review, Rhonda! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle provided you with stellar service. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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My service was done at timely matter the service with excellent. I will recommend it to a friend. More

by GERMAINEBOYD
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Recommend Dealer
Yes
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Jun 25, 2025

BMW of Owings Mills responded

Thank you for your feedback, Germaine! It's great to know that your service was done in a timely manner and that you had an excellent experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again and your friend in the future. Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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Derrick was very professional throughout my appointment. I have had him as my service advisor before and he has been consistantly helpful and informative. More

by GPS6834
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Derrick at BMW of Owings Mills. His professionalism and consistent support are truly valued. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

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great service. kept me informed with any issues. Always confident with dealing with the service department More

by tytriplin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department at BMW of Owings Mills. Keeping you informed and ensuring your confidence in our services is our top priority. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

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Employee Rating

Derrick was very informative, courteous, and professional. I would definitely recommend bringing your car to Owings Mills BMW. More

by Candy_Gurl1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Derrick provided you with informative and professional service at BMW of Owings Mills. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

June 17, 2025

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Awesome customer serivice. Everyone was very helpful. Love the car I got, Miguel new his work very well. More

by hawa_lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Miguel,

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Jun 17, 2025

BMW of Owings Mills responded

Thank you for your kind words, Hawa! We’re thrilled to hear that you received awesome customer service at BMW of Owings Mills, and that you love your new car. Miguel is indeed knowledgeable and dedicated to helping our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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The service was prompt and they explained all the details of the appointment. The waiting room could use some upgrades. More

by selewi3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're thrilled to hear that you found our service prompt and that our team provided clear explanations during your appointment. We appreciate your suggestion regarding the waiting room upgrades and will take it into consideration. We look forward to seeing you again at BMW of Owings Mills! Sincerely, The Team at BMW of Owings Mills

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