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Derrick Edwards
Derrick Edwards at BMW of Owings Mills
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Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.7
35 Reviews
4.7

35 Reviews

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35 Reviews of Derrick Edwards

May 18, 2025

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Very nice upscale dealership with competent and friendly staff. It is not the closest to me but it is the best and worth the extra time. More

by TLZ1014
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Recommend Dealer
Yes

Other Employees Tagged: Bo Brand

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May 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you found our staff to be competent and friendly. We truly appreciate you making the drive to see us, and we look forward to assisting you again! Sincerely, The Team at BMW of Owings Mills

May 18, 2025

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Consistently exceptional service from Mark and the entire team. I highly recommend BMW of Owings Mills. More

by BLACKWELLD3
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Mark Johnson

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May 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your consistently exceptional service experience with Mark and our team at BMW of Owings Mills. Your recommendation means a lot to us. We look forward to welcoming you back next time! Sincerely, The Team at BMW of Owings Mills

May 17, 2025

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Good experience. Good experience. The only problem is this stupid survey requiring 15 words. 15. More

by sandona
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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May 17, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear you had a good experience at BMW of Owings Mills. We understand that surveys can be a bit inconvenient, and we appreciate your feedback. We hope to assist you again soon! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

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Good service and very knowledgeable staff Nice loaner and quick service all around an easy process More

by nrfshoes
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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May 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. Our knowledgeable staff always strives to make the process as easy as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

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Took my car there for repair only to have them damage it when ask to speak to the owner because the manager was no help he never responded now my car needs repair they won't do useless I pay for it even tho More

by kleanupwoman1
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Recommend Dealer
No
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May 13, 2025

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Always a great and smooth experience. The staff is always amazing. They take all the pain and worry out of the visit More

by dhenson00
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Recommend Dealer
Yes
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May 13, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear that you always have a great and smooth experience at BMW of Owings Mills. Our team strives to make your visit as enjoyable as possible. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

May 11, 2025

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I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier More

by jdn.nelson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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May 14, 2025

BMW of Owings Mills responded

Thank you for your review. We appreciate your feedback about the car wash and staff friendliness during your visit to BMW of Owings Mills. Your experience is important to us. Please feel free to reach out if you have any additional concerns. We hope to welcome you back soon! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

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Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More

by jcmatthews0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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May 14, 2025

BMW of Owings Mills responded

Thank you for your feedback and for trusting us with your car! We're glad to hear that our team at BMW of Owings Mills was able to assist you in unlocking your vehicle. We appreciate your loyalty and look forward to serving you again in the future. If you have any suggestions on how we can improve our pricing or services, please don't hesitate to let us know. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

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Safford BMW has a great service department. I will always take my BMW to them for service. More

by ladytc55
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

BMW of Owings Mills responded

Thank you for your positive feedback! We're delighted to hear that you have had a great experience with our service department at BMW of Owings Mills. We appreciate your loyalty and look forward to continuing to serve your BMW needs. Sincerely, The Team at BMW of Owings Mills

May 10, 2025

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They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation More

by popajohnmomaharry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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May 10, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your recognition of our team's professionalism and commitment to providing quick solutions. At BMW of Owings Mills, we strive to go above and beyond for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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