Derrick B
Derrick B at Audi Wyoming Valley
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Derrick B

Facilities Staff

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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5.0
42 Reviews
5.0

42 Reviews

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42 Reviews of Derrick B

January 27, 2025

Dealership Rating
Employee Rating

I was treated with Courteous and fast service. And, was given a Nice loaner car. More

by Johnnyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

January 25, 2025

Dealership Rating
Employee Rating

Very efficient and professional. Timely Joseph was most courteous and kept me apprised of the time line and how much longer I would have to wait. More

by JJCIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Goas, Brian Kutzor

December 24, 2024

Dealership Rating
Employee Rating

The service writer was thorough and accurate with my repairs and offered good advice. Sincerely, Mike More

by Mike
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 13, 2024

Dealership Rating
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Excellent service, fast and professional, I’ll be sure to come back. Very fair prices. More

by boojokem
Recommend Dealer
Yes

December 13, 2024

Dealership Rating
Employee Rating

Absolutely Phenomenal. .. Nothing bad to say. Very attentive to all my needs. I leased a Q7. Would get another one when this lease it done. Then went back to get an A5. More

by Sjhcpa963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 30, 2024

Dealership Rating
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Amazing service and top of the line customer service. Brian and his whole staff were amazing. Brian is a great employee. More

by MATTHEWBASSS
Service Price Transparency
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Recommend Dealer
Yes

November 20, 2024

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No problem with Audi, from scheduling to the service department. All staff were friendly and helpful. More

by ccollins72465
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor , Randy

November 05, 2024

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Employee Rating

Was very pleased with the cleanliness of the dealership, car was done in the time they said. More

by MMTILEANDWOOD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor, Dennis Harrison

Nov 08, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you were pleased with the cleanliness of our dealership and that we were able to complete your service right on schedule. At Audi Wyoming Valley, we always strive to provide a comfortable, welcoming environment and ensure our customers’ vehicles are ready on time. If there’s anything else we can do to make your visits even better, please let us know. Looking forward to seeing you again soon!

October 29, 2024

Dealership Rating
Employee Rating

Brian was great, but some mistakes were made and Joe was terrible (ignores calls and requests to return calls. More

by Vince
Service Time
Recommend Dealer
No

Other Employees Tagged: Joe Goas, Brian Kutzor

Oct 30, 2024

Audi Wyoming Valley responded

Thank you for sharing your feedback with us. We’re pleased to hear that Brian provided you with a positive experience! However, we’re very sorry to hear that certain aspects didn’t meet your expectations, especially regarding communication. We’ll make sure to address this with Joe to ensure future improvements in our responsiveness. Your feedback is invaluable in helping us serve you better, and we hope to have the opportunity to make your next experience with us a great one. Please feel free to reach out to me directly if there's anything I can assist with personally.

October 24, 2024

Dealership Rating
Employee Rating

Brian and Joe are great and the fellas in the back always send detailed videos on what they are up to. Always have a clean loaner vehicle and do their best to help out. Have been using them for over 10 years More

by weave5dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Brian, Joe, and the rest of our team. It’s great to hear that the detailed videos from our service department have been helpful in keeping you informed about the work being done on your vehicle. We believe transparency is key to building trust with our customers. We’re also glad that you’ve enjoyed the convenience of our clean loaner vehicles and that our team consistently strives to meet your needs. Having customers like you who have been with us for over a decade means the world to us! Your loyalty and support motivate us to maintain our high standards and ensure that everything is done right the first time. If there's anything more we can do for you in the future, please don’t hesitate to reach out. Thank you again for being such a valued member of our Audi Wyoming Valley family!

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