Derrick B

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you were pleased with the cleanliness of our dealership and that we were able to complete your service right on schedule. At Audi Wyoming Valley, we always strive to provide a comfortable, welcoming environment and ensure our customers’ vehicles are ready on time. If there’s anything else we can do to make your visits even better, please let us know. Looking forward to seeing you again soon!

Audi Wyoming Valley responded

Thank you for sharing your feedback with us. We’re pleased to hear that Brian provided you with a positive experience! However, we’re very sorry to hear that certain aspects didn’t meet your expectations, especially regarding communication. We’ll make sure to address this with Joe to ensure future improvements in our responsiveness. Your feedback is invaluable in helping us serve you better, and we hope to have the opportunity to make your next experience with us a great one. Please feel free to reach out to me directly if there's anything I can assist with personally.

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Brian, Joe, and the rest of our team. It’s great to hear that the detailed videos from our service department have been helpful in keeping you informed about the work being done on your vehicle. We believe transparency is key to building trust with our customers. We’re also glad that you’ve enjoyed the convenience of our clean loaner vehicles and that our team consistently strives to meet your needs. Having customers like you who have been with us for over a decade means the world to us! Your loyalty and support motivate us to maintain our high standards and ensure that everything is done right the first time. If there's anything more we can do for you in the future, please don’t hesitate to reach out. Thank you again for being such a valued member of our Audi Wyoming Valley family!

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that you found our team easy to deal with and appreciated our kindness and courtesy. At Audi Wyoming Valley, we strive to provide a seamless and thorough experience for all our customers, and it’s fantastic to know that our efforts in communication and fairness made a positive impact on your visit. Your feedback reinforces our commitment to delivering exceptional service. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out. We look forward to welcoming you back soon!

Audi Wyoming Valley responded

hank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you experienced great customer service from start to finish. Our team at Audi Wyoming Valley strives to provide an exceptional experience for every customer, and it’s rewarding to know we met your expectations. We genuinely appreciate your trust in us for all your Audi needs, and we look forward to continuing to serve you in the future. If you have any questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you once again for choosing us, and we can't wait to see you at your next visit!

Audi Wyoming Valley responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. At Audi Wyoming Valley, we pride ourselves on maintaining transparency and honesty in every interaction. It’s wonderful to hear that you felt our team was straightforward and upfront throughout your transaction. We believe that building trust with our customers is essential, and your feedback reaffirms our commitment to providing a seamless and genuine experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!