Derick Pham
Derick Pham at Courtesy Nissan

Derick Pham

Service Advisor

Courtesy Nissan

1777 N Central Expy
Richardson, TX 75080

4.6
7 Reviews
4.6

7 Reviews

Write a Review

7 Reviews of Derick Pham

December 20, 2024

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Employee Rating

Derick is super helpful, very clear about what the services required and prompt to answer my answers and highly recommend. I have my serviced regularly at the Courtesy in past 7 years and and will d More

by TBL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 17, 2024

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Employee Rating

I won't blame the employee but this dealership is the worst bad Customer Service More

by mbonsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 21, 2024

Courtesy Nissan responded

Mbonsu, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 13, 2024

Dealership Rating
Employee Rating

was not attendance to my to needs or seeing if i was taking care of More

by imtz1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 15, 2024

Courtesy Nissan responded

Imtz1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 12, 2024

Dealership Rating
Employee Rating

Derick got the job done I wasn't in the dealership for 4 hours thanks More

by pjackson0000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 14, 2024

Courtesy Nissan responded

Pjackson0000, thank you for sharing your positive experience! Thank you, and have a fantastic day!

December 12, 2024

Dealership Rating
Employee Rating

Very nice and efficient! Made sure to ask me if I had a discount coupon More

by stephanieakwaowo
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Recommend Dealer
Yes

Other Employees Tagged: Teddy Ervin

Dec 14, 2024

Courtesy Nissan responded

Hi Stephanieakwaowo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 29, 2024

Dealership Rating
Employee Rating

Great experience. No issues excellent staff and waiting area. Will be coming back again. Thank you... More

by jeff_cedar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 01, 2024

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

Dealership Rating
Employee Rating

It seems as though your tech dictates how long you have to wait. This visit was extremely quick, which I appreciated. Dereck was nice. More

by jeanne.19415
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

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