Derek Witman

I recently had a disappointing experience with Mercedes-Benz of Fort Washington. My car was ready for pickup at 2 PM after servicing, but I didn’t receive a call until 5:30 PM—just 30 minutes befo Mercedes-Benz of Fort Washington. My car was ready for pickup at 2 PM after servicing, but I didn’t receive a call until 5:30 PM—just 30 minutes before closing. Since I couldn’t get there in time, I asked if they could arrange an Uber from my job the next day. I was told they only accommodate rides within a 15-mile radius. According to Google Maps, my job was 20 miles away, but the Uber app calculated it as only 13 miles, which makes their explanation confusing and frustrating. I’m originally from New Jersey and purchased my vehicle from Mercedes-Benz of Paramus, where I’ve never experienced anything like this. The service at Fort Washington felt impersonal and dismissive by comparison. When I arrived to pick up my car (after arranging my own Uber), I walked into the service center and was completely ignored. No one greeted me or offered help—everyone seemed glued to their phones. I had to stand awkwardly by the wall until someone finally acknowledged me. At that point, I just wanted to take my car and leave. This experience left a bad taste, and although I had been planning to upgrade my vehicle with Mercedes this year, I’ll now be looking elsewhere. Exceptional service matters—and unfortunately, I didn’t receive it here. More

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They have been consistant with 5 benz that we have for 10yrs.. no complaints with them whatsover 10yrs.. no complaints with them whatsover More

by TFETZNER Verified Customer Verified Customer

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It was expensive to get the rotor and caliper installed but it was necessary. I needed a loaner when it was determined that the car would not be done right away but it was done the next day but it was necessary. I needed a loaner when it was determined that the car would not be done right away but it was done the next day More

by LSTABBY Verified Customer Verified Customer

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ISAAC WAS GREAT ! Service was fast & efficient. Would recommend them to anyone looking to purchase a car , with an easy process :) Service was fast & efficient. Would recommend them to anyone looking to purchase a car , with an easy process :) More

by MAGLOMEL Verified Customer Verified Customer

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Excellent. Very efficient in and out for me as well as excellent service on the car. Very efficient in and out for me as well as excellent service on the car. More

by BJKELLEY Verified Customer Verified Customer

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Staff were very helpful. Work on my vehicle was good. Thanks for loaner. Extremely satisfied. Work on my vehicle was good. Thanks for loaner. Extremely satisfied. More

by LACABRERA2 Verified Customer Verified Customer

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Very thorough and attention to details. Fair and aware of all of the needs that we had to get our van up and going. Fair and aware of all of the needs that we had to get our van up and going. More

by FRANK@BROUSELANDSCAPES.COM Verified Customer Verified Customer

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The repairs took longer as the parts were not in stock. This was not communicated well. In addition, my calls were not returned until I complained to the department manager. This was not communicated well. In addition, my calls were not returned until I complained to the department manager. More

by TTHOMPSON9 Verified Customer Verified Customer

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Always professional truly the best service around Knowledgeable customer care team service top notch quality care Knowledgeable customer care team service top notch quality care More

by DALLASSC2003 Verified Customer Verified Customer

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Great service and customer service. The dealership is clean and has nice amenities. Everyone is friendly. The dealership is clean and has nice amenities. Everyone is friendly. More

by 160CARROLL Verified Customer Verified Customer

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