Derek West
Derek West at Victory Chevrolet

Derek West

Service Manager

Victory Chevrolet

1250 Dexter St
Milan, MI 48160

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4.6
17 Reviews
4.6

17 Reviews

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17 Reviews of Derek West

July 01, 2026

Dealership Rating
Employee Rating

They have always provided excellent service when I needed it. They have always scheduled both routine and emergency appointments when I needed them. I highly recommend this dealership for any service you More

by M.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Amy Connick

Jul 01, 2026

Victory Chevrolet responded

It’s great to know we’ve been there for your routine and emergency service needs on your Chevrolet Tahoe. Thank you for recommending us, and we look forward to assisting you in the future. Chad Becker General Manager chad.becker@victorychevymilan.com

June 16, 2026

Dealership Rating
Employee Rating

Always been pleased with this Dealership! ! Joe Elliott in Sales is the best! Also, Amy in the Service Department! More

by DEBBLOCK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 16, 2026

Victory Chevrolet responded

Thank you for your ongoing trust and for highlighting Joe in sales and Amy in service. It’s great they delivered exceptional support during your visits. We look forward to welcoming you back soon. Chad Becker General Manager chad.becker@victorychevymilan.com

June 10, 2026

Dealership Rating
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I always have a pleasant experience when I bring my truck in. Service is generally swift and staff is friendly and make necessary recommendations for your car. More

by 10791dorsey
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Victory Chevrolet responded

Knowing our team has been able to provide friendly, swift service for your Chevrolet Tahoe really brightens our day. We aim to offer helpful recommendations to keep your vehicle running at its best. We look forward to supporting you on your next visit. Chad Becker General Manager chad.becker@victorychevymilan.com

June 07, 2026

Dealership Rating
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Great dealership! ! I have bought 2 SUVs and love them both!! Service is always great! Very fast for pil changes!! More

by MLEYLER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amy Connick

Jun 08, 2026

Victory Chevrolet responded

It’s wonderful to hear how much you enjoy both of your Chevrolet SUVs. Thank you for trusting us with your Trax service and for mentioning our quick oil changes. We look forward to helping you again soon. Chad Becker General Manager chad.becker@victorychevymilan.com

May 17, 2026

Dealership Rating
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Friendly prompt and helpful they took me home and picked me up when car was done. More

by TNADO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Connick

May 18, 2026

Victory Chevrolet responded

We’re pleased our team provided friendly, prompt service for your Chevrolet and that the shuttle service added convenience. Feel free to reach out if you need anything else. Chad Becker General Manager chad.becker@victorychevymilan.com

May 13, 2026

Dealership Rating
Employee Rating

Everyone is so nice. On my way home a guy ran a stop sign and totaled car so I will be looking for a new Buick soon More

by shuterbug2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Amy Connick , Tyler Tilley, The girl who sold me my manance program. I called her and asked if I could cancel it cause the car would no longer be around. She said she was so sorry and she would cancel it. Thank you

May 15, 2026

Victory Chevrolet responded

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your accident. We will share your kind comments with our service team, and we look forward to working with you again. Chad Becker General Manager chad.becker@victorychevymilan.com

May 03, 2026

Dealership Rating
Employee Rating

Victory Chevrolet is my favorite dealership and the service department is always pleasant, courteous, and professional. More

by RANDYMASSEYAUTHOR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 03, 2026

Victory Chevrolet responded

Thank you for letting us know our service team consistently provided courteous and professional care for your Chevrolet Equinox. We appreciate your continued trust in us. We look forward to helping you on your next visit. Chad Becker General Manager chad.becker@victorychevymilan.com

April 29, 2026

Dealership Rating
Employee Rating

Amy was very helpful and informational when I called about my issue and Derrick knew exactly who I was when I arrived and was quick to address my issue. More

by sberry11
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Connick

Apr 29, 2026

Victory Chevrolet responded

It’s great to hear Amy provided helpful information over the phone and Derek was ready to assist when you arrived. We’re pleased the service team could resolve your issue efficiently for your Chevrolet. If there’s anything else we can help with, please let us know. Chad Becker General Manager chad.becker@victorychevymilan.com

March 02, 2026

Dealership Rating
Employee Rating

Amy was great, the dealership vehicle inspection revealed a few serious issues I was unaware of and service was fantastic More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Connick , Tyler Tilley

February 20, 2026

Dealership Rating
Employee Rating

The work took 6 days for me to get my truck back for items that should literally take a few hours. Sending vehicles to 3rd party body shops delayed the work and they had my truck for 5 days just to put More

by DCURNS
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amy Connick , Tyler Tilley

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