Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
80 Reviews
5.0

80 Reviews

Write a Review

80 Reviews of Derek Thomas

September 12, 2024

Dealership Rating
Employee Rating

Good experience. They listened to my concerns and addressed the problems with video and photo evidence. More

by DWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella , Kim

Sep 30, 2024

Brilliance Subaru responded

DWW, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 31, 2024

Dealership Rating
Employee Rating

I’ve driven Subarus for nearly 25 years, so I knew my next car would be another one. This was the best car shopping and purchasing experience I’ve ever had! Phil in sales was so accommodating with test More

by Danalmckenna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gunther, Phil Liang , Jeremy in finance

Sep 06, 2024

Brilliance Subaru responded

Danalmckenna, Thank you so much for the AMAZING review! I am glad that you enjoyed working with both Phil and Jeremy and I hope that you love your new car. Jim DaLuga General Manager

June 14, 2024

Dealership Rating
Employee Rating

Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

June 05, 2024

Dealership Rating
Employee Rating

Very professional, friendly dealership. We were taken on time and when the car was ready the service tech explained what was done on the vehicle and the cost of the services. More

by Mfarre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

Mfarre1; Thank you very much for the 5 star review and your trust in Brilliance Subaru, we look forward to your next visit. Jim DaLuga General Manager

April 23, 2024

Dealership Rating
Employee Rating

I like the video the service department shares of the vehicle inspection. It provides better insights as to the vehicle condition - especially things like air filter condition, underbody, etc. We have More

by greg.vasilopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Brilliance Subaru responded

Greg, Thank you very much for the 5 star review and feedback. We have just recently rolled out the video multi-point inspection and I am glad to hear that it has such value. Thanks for choosing Brilliance Subaru and we look forward to seeing you next time. Jim DaLuga General Manager

April 04, 2024

Dealership Rating
Employee Rating

Friendly and courteous service. They are thorough and I feel like my vehicle is being taken care of by knowledgeable staff and technicians. More

by John P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

John P, Thank you very much for the 5 star review and trust in Brilliance Subaru. We look forward to seeing you next time. Jim DaLuga General Manager

April 04, 2024

Dealership Rating
Employee Rating

The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

February 29, 2024

Dealership Rating
Employee Rating

Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

Dealership Rating
Employee Rating

Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

Dealership Rating
Employee Rating

Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

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