Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
84 Reviews
5.0

84 Reviews

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84 Reviews of Derek Thomas

March 27, 2025

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Employee Rating

Derek was exceptional at communicating what services I needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could More

by bjg1934
Service Price Transparency
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Recommend Dealer
Yes

March 18, 2025

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I've had two fairly straightforward service visits that were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and need More

by ravger
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

March 16, 2025

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Always friendly and professional. I called and they were able to schedule me the same day. More

by Smatty8112
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Recommend Dealer
Yes

December 20, 2024

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I am always treated like their best customer as is everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consult More

by gamucha513
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Adam Mennella

Dec 22, 2024

Brilliance Subaru responded

gamucha513, Thank you so much for the absolutely amazing review and trust in our Service Department. We truly appreciate the business and we look forward to seeing you next time. Jim DaLuga General Manager

September 12, 2024

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Good experience. They listened to my concerns and addressed the problems with video and photo evidence. More

by DWW
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Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella , Kim

Sep 30, 2024

Brilliance Subaru responded

DWW, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 31, 2024

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I’ve driven Subarus for nearly 25 years, so I knew my next car would be another one. This was the best car shopping and purchasing experience I’ve ever had! Phil in sales was so accommodating with test More

by Danalmckenna
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Gunther, Phil Liang , Jeremy in finance

Sep 06, 2024

Brilliance Subaru responded

Danalmckenna, Thank you so much for the AMAZING review! I am glad that you enjoyed working with both Phil and Jeremy and I hope that you love your new car. Jim DaLuga General Manager

June 14, 2024

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Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
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Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

June 05, 2024

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Very professional, friendly dealership. We were taken on time and when the car was ready the service tech explained what was done on the vehicle and the cost of the services. More

by Mfarre1
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Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

Mfarre1; Thank you very much for the 5 star review and your trust in Brilliance Subaru, we look forward to your next visit. Jim DaLuga General Manager

April 23, 2024

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Employee Rating

I like the video the service department shares of the vehicle inspection. It provides better insights as to the vehicle condition - especially things like air filter condition, underbody, etc. We have More

by greg.vasilopoulos
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Recommend Dealer
Yes
Apr 29, 2024

Brilliance Subaru responded

Greg, Thank you very much for the 5 star review and feedback. We have just recently rolled out the video multi-point inspection and I am glad to hear that it has such value. Thanks for choosing Brilliance Subaru and we look forward to seeing you next time. Jim DaLuga General Manager

April 04, 2024

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Employee Rating

The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

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