Derek Strickland

Unprofessional, unorganized, dishonesty, awful communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the s communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the sell, Tyler communication nearly ceased when addressed about the follow up status on the reimbursement check sent out via USPS regular mail that ended up being lost yet the dealership saw more urgency in sending out two documents for signatures that they forgot about they sent it ups overnight. The service department reset the engine oil life on an almost $50,000 Camaro and did not perform the actual oil change service that's not good at all it's very untrustworthy thing to do and shows how much they actually care about a customer post sell for things they neglected. They could have easily gotten away with the wrongdoing if we didn't know about it but we are a family with many Chevy including previous Camaros. They should have sent the check overnight just the same as they did the other documents but it shows their true colors. There will be reviews and a video warning other potential customers to simply beware of this. That is unacceptable to reset oil life and not actually do the service on someone's almost $50,000 vehicle or even if it was a $2,000 vehicle, don't reset oil life without changing the fluids just to try to save time and money when they still were caught up in this situation. It's not right. So we are still awaiting the reissue of the check which should be even more than the $139 reimbursement just for the inconvenience and awaiting for a small minor piece that was missing from over the strut which has no reason to have been missing from a car with only 1k miles at the time. Mr. Derrick Strickland and Mr. Tyler were our points of contact and things changed after they received our money and delivered the car. Will not be letting my Corvette and Camaro and Silverado loving friends do business here as I previously thought I would. Was even planning to buy another vehicle from them but after what they did to us, we will not be recommending them. Losing documents on a remote deal and needing more documents signed two weeks after the deal was done and bank check was cashed is ridiculous. Then to have Tyler tell me if a $5 dust cover for strut tower will keep them from getting a negative review they will do it is unacceptable when u should be motivated to get the part because it's the right thing to do. The biggest problem is resetting engine oil life and not performing the work makes us wander how many times this dealership has done this which is why we are going to share this info on social media because nobody deserves to have this happen to them especially how expensive things are these days. More

by The Blessed Family Verified Customer Verified Customer

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Whole experience was great and I was in and out in 30 minutes. Derek, Cody, and Tyler made sure everything was done before I arrived as I was coming in after work all the way from Alpharetta. My Honda minutes. Derek, Cody, and Tyler made sure everything was done before I arrived as I was coming in after work all the way from Alpharetta. My Honda was giving me troubles and they couldn't resolve them, so I decided to join the Chevrolet family. Thank you for the easy process and I'll be back!!! More

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I bought a car that they did the minimum service on. I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to servi I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to service it. I'm a 65 year old disabled man with a heart condition and AC in Georgia is a necessity. The front tires have punctures on the sides and they didn't say if they checked the coolant. I have bought a car from John Thornton before so this is why I came back....... big mistake. No even contacted me from my calls to get service that I am willing to pay for. I know the car was bought"as is" but I expected better from John Thornton. I can't recommend anyone to purchase from John Thornton because I'm not satisfied with my purchase and no one seems to care. The name is Vance Thomas and I'm at 5997@comcast.net or 404 933 6560......... I'll be waiting and waiting and waiting and............ waiting. More

by 5997 Verified Customer Verified Customer

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Great experience during a touch time when i had to trade in my car of 11 yrs in my car of 11 yrs More

by nquarles10 Verified Customer Verified Customer

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The lady that dealt with me when I bought my car out right kinda seemed alilttle pushy and when I called back after the purchase, which I’m happy about, I talked to her again about HOW MUCH IT’LL COST t right kinda seemed alilttle pushy and when I called back after the purchase, which I’m happy about, I talked to her again about HOW MUCH IT’LL COST to get a diagnostic done cause I was having a small issue with the navigation and she kept trying to “remind” me it was as is, insinuating I was trying to get it done free. Why would I ask how much it would be then? Other then that love the place and the service! More

by ANGELAHENRY314 Verified Customer Verified Customer

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It was a very pleasant experience. I work night shift so I didn’t have a lot of time . I was finished with the whole process in about two hours. I was very impressed I work night shift so I didn’t have a lot of time . I was finished with the whole process in about two hours. I was very impressed More

by KRISTINEg Verified Customer Verified Customer

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Good experience. Best price I found For comparable vehicles. Good sales staff Very accommodating. Not pushy Best price I found For comparable vehicles. Good sales staff Very accommodating. Not pushy More

by LALCONSTR1 Verified Customer Verified Customer

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My air doesn't work and my tires are bald. I'm 65 years old, disabled and on a fixed income so I thought these things would be taken care of....... hello Georgia/Air conditioning. As for the t I'm 65 years old, disabled and on a fixed income so I thought these things would be taken care of....... hello Georgia/Air conditioning. As for the tires, they're pretty much gone and have stab/ cuts on the sidewalls. I bought a car from John Thornton before so this is kinda why I came back........ now I'm having second thoughts. As for Ernesto, he was great you need more like him. I don't have a lot of money and I wanted a decent car to get back and forth to my doctor appointments, I go quite often. I hope and pray the car holds up as long as possible. Anyway, I guess it doesn't really matter what I say at the end of the day I'm stuck with getting the tires and AC repairs.......if I can afford it. More

by 5997 Verified Customer Verified Customer

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This dealership turned out to be a huge disappointment. I wanted to get a pre-purchase inspection for a Mazda CX-5, but they assured me that it had already passed a 176-point inspection and we are in busin I wanted to get a pre-purchase inspection for a Mazda CX-5, but they assured me that it had already passed a 176-point inspection and we are in business since 1957, so there was "no need to worry." They even gave me written assurance that I could return it within a week if any faults were found. To be safe, I still went ahead with an inspection from a well-known service center with over 20 years in business. They found issues, but the dealership completely dismissed the report and only offered me the option to trade it in or sell it. I even had the car inspected by an official Mazda service center, which confirmed a transmission issue. Despite this, I was forced into a trade-in with a depreciation deduction. The entire experience has been incredibly disappointing. More

by BOTLAMANOJ29 Verified Customer Verified Customer

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They were fast and efficient. I was well taken care of. Everyone was very professional, knowledgeable, and attentive to me and what I was looking to get done. I appreciate their p I was well taken care of. Everyone was very professional, knowledgeable, and attentive to me and what I was looking to get done. I appreciate their patience and willingness to work with me. More

by ACLICKER Verified Customer Verified Customer

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