Derek Strickland

The dealer was very nice and helpful to me l was very pleased with the service pleased with the service More

by SUSANBANN24 Verified Customer Verified Customer

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Ernesto always was available to respond to questions even after hours. Excellent follow up and service for an out of state sale. after hours. Excellent follow up and service for an out of state sale. More

by GUILLERMO.GARZA Verified Customer Verified Customer

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Jackson did an incredible job recommending a truck for me. Even though he was seeing two customers at the same time, he provided the best customer experience I have ever had when buying a vehicle. I ended me. Even though he was seeing two customers at the same time, he provided the best customer experience I have ever had when buying a vehicle. I ended up for a better vehicle than I thought I’d have to settle with. More

by RDANSER Verified Customer Verified Customer

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I purchased a used Trailblazer in October and less than 5 days later the brakes failed while I was driving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mecha days later the brakes failed while I was driving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mechanic it was towed to said the brake line was completely rusted out and needed to be replaced. The manager at JT Chevrolet told me I bought the car 'as is' and they had no obligation to repair it. They called me back a little while later saying if I could get it towed there, they'd fix it as a gesture of goodwill. Fine, the brakes are still very soft, but I'm at least able to stop. Last month while changing the battery, I found that instead of a metal super connector, there was a literal piece of lamp cord that had been stripped on both ends. Additionally, I had to replace two tires due to slow leaks, the washer fluid reservoir is completely cracked, the belt was cracked and worn, and I had to replace the headlights. There is a oil pressure error on it now and it leaks slowly. I've probably spent more on it than its worth at this point. I would never recommend buying a used vehicle here. They clearly just washed it and threw it on the lot without opening the hood or checking under it, at all. These are things that even a Jiffy Lube would notice but apparently their service department cannot. If I could go back to October, I'd buy somewhere else. I just don't feel safe in the vehicle, but also don't feel comfortable selling it to someone else, because unlike John Thornton Chevrolet, I have principles. More

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Ernesto was a no nonsense salesperson who listened to my concerns and was very customer oriented. I’d recommend him to anyone in the market for a new or used vehicle. 10 out of 10!!! concerns and was very customer oriented. I’d recommend him to anyone in the market for a new or used vehicle. 10 out of 10!!! More

by ALWARRANT Verified Customer Verified Customer

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Working with Derek and Dan was awesome and will definitely use them again soon. The BEST definitely use them again soon. The BEST More

by bcall123169 Verified Customer Verified Customer

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I bought a car that they did the minimum service on. I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to servi I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to service it. I'm a 65 year old disabled man with a heart condition and AC in Georgia is a necessity. The front tires have punctures on the sides and they didn't say if they checked the coolant. I have bought a car from John Thornton before so this is why I came back....... big mistake. No even contacted me from my calls to get service that I am willing to pay for. I know the car was bought"as is" but I expected better from John Thornton. I can't recommend anyone to purchase from John Thornton because I'm not satisfied with my purchase and no one seems to care. The name is Vance Thomas and I'm at 5997@comcast.net or 404 933 6560......... I'll be waiting and waiting and waiting and............ waiting. More

by 5997 Verified Customer Verified Customer

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Hats off to the crew of John Thornton Chevrolet for getting it right and proving that customer service/satisfaction still exists. They really stand by their cars and make sure that a customer issues wi getting it right and proving that customer service/satisfaction still exists. They really stand by their cars and make sure that a customer issues with a car is addressed and taken care of. I purchased cars from here before and that is why I came back and always will. Thank you again for everything, you're the best, thank you Vance Thomas. More

by 5997 Verified Customer Verified Customer

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Tricked me on my deal. They told me I could not get a warranty on my car because it was a Ford. The car had problems. They told me I could not get a warranty on my car because it was a Ford. The car had problems. More

by APKELLEY3 Verified Customer Verified Customer

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Great customer service. They really treat you like family. I enjoyed my experience all the way around. Thanks John thorton! They really treat you like family. I enjoyed my experience all the way around. Thanks John thorton! More

by Major Tarsha Verified Customer Verified Customer

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