Derek Strickland

When you hear about those dealerships that really make you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service manager Derek. 1. I bought a certified preowned camaro there. They never did the inspection to begin with...they just checked the boxes falsifying documents which is against the law. 2. They lied on Carfax saying they did repairs when they didnt do that until I was there buying it and I could see it wasn't done.... again falsifying documents. 3. Took it to another dealer because it was still vibrating after John Thornton service looked at it a 2nd time and said "oh its probably just a bent wheel". Didn't even fix it. The other dealer told me all 4 wheels were bent and that it would be $3k to replace them. 4. John Thornton told me they would replace all 4 wheels with new ones to bring it in. I get a call from Kurt stating the front wheels weren't bent and that they were only going to refurbish my back ones. 5. A week after driving it the AC stopped working on this CERTIFIED PREOWNED CAR! 6. Let's not forget about the financing girl who told me when I came in her office that my payment would be X amount of dollars which was double what it should be without telling me she had added in all the warranties and service without ever asking me if I wanted them. Just said this is your payment OK. Had I not questioned why my payment was double the price and just signed for my car I would have never known she added all of that in. I asked her to take it out and she then gave me another amount that still had things rolled into it and did this a 3rd and 4th time after repeatedly telling her NO and to take everything put! Most dealerships show you a paper asking what you want to add. Not this dealership...they just take you for all your worth hiding it all. Wrong person to try that with when I have bought 20 cars! 7. Never ever trust buying a car here or having service do anything to it. They are a complete joke! More

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The experience was great and fast! I would definitely recommend them and do it again. I would definitely recommend them and do it again. More

by STEPHENSCLAYTON4012 Verified Customer Verified Customer

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Everyone was exceptional with helping me with a particular issue. I left satisfied and less stressed particular issue. I left satisfied and less stressed More

by ERIKALEIGH0808 Verified Customer Verified Customer

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Wonderful experience and wonderful people. Just wish everything else could be that simple. Thank you so much. Just wish everything else could be that simple. Thank you so much. More

by RUGER010912 Verified Customer Verified Customer

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Tyler Rossi and the sales staff made the buying process smooth like butter. He got me in and out for the right price and no hard pressure. Took care of me and made me feel like family. Five stars, will be smooth like butter. He got me in and out for the right price and no hard pressure. Took care of me and made me feel like family. Five stars, will be back for my next vehicles. More

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Always have a great experience. This is the only Chevy dealership I will go to. This is the only Chevy dealership I will go to. More

by GNNTL Verified Customer Verified Customer

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Your assistance in locating a suitable vehicle was invaluable. Your professionalism and courtesy were greatly appreciated. invaluable. Your professionalism and courtesy were greatly appreciated. More

by DKIMMONS50 Verified Customer Verified Customer

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Ernesto and Derek are great people. Nothing but helpful and accommodating. I will be back on my next vehicle. Nothing but helpful and accommodating. I will be back on my next vehicle. More

by JARROD6 Verified Customer Verified Customer

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Some are more friendly than others some don’t like to put themselves in a customer’s shoes themselves in a customer’s shoes More

by WF2695N Verified Customer Verified Customer

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Drove from Arkansas to buy a preowned 2024 Subaru Outback Wilderness from John Thornton Chevrolet in Lithia Springs, due to the price being literally $5k cheaper than what I would have been forced to pay in Wilderness from John Thornton Chevrolet in Lithia Springs, due to the price being literally $5k cheaper than what I would have been forced to pay in my neck of the woods. Worth the trip!! My sales rep, Tyler Rossi, made the whole deal smooth and easy, and once I got to the dealership the transaction was quick and painless. Vehicle was in mint condition and I am enjoying every second of driving it!! There was a small hangup with post-sales paperwork but Savannah Silvers in the finance dept took care of everything so I didn't even have to go to my local DMV to get it straightened out. I appreciate all the great customer service and support I got from this dealership, thank you!! More

by SEB9316 Verified Customer Verified Customer

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