Derek Massio
Derek Massio at Automotive Avenues

Derek Massio | Page 4

Sales Associate

Automotive Avenues

5011 Route 33
Wall, NJ 07727

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4.9
62 Reviews
4.9

62 Reviews

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62 Reviews of Derek Massio

January 17, 2024

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Employee Rating

KNOWINGLY SOLD ME A LEMON, without using the word. Yep...had me sign a bunch of papers and slipped in a Previous Manufacture Buyback Disclosure. Not being in the car sale business, that didn't ring an More

by grjurick
Recommend Dealer
No
Feb 02, 2024

Automotive Avenues responded

Nothing could be further from the truth! When a customer purchases a Manufacturer Buyback, they sign several documents which explain the reason for the buyback, as well as what repairs were performed, if any. The reviewer was fully aware the vehicle was repurchased by the manufacturer, which she acknowledges in her review. Saying she just signed whatever was put in front of her because she was anxious to leave is dishonest. She knew exactly what she was buying because it was advertised properly, and explained to her in detail. What she's not saying is that she purchased it, intelligently, because she saved about $10,000 in doing so. As to the comment that selling a buyback is difficult, the reviewer is misinformed, and apparently taking the word of someone who is also misinformed or uneducated. While a customer trading in or selling a Manufacturer Buyback is going to receive less, they also paid less, so it absolutely balances out. In the meantime, the customer is able to purchase a newer, lower mileage vehicle, at a significant discount. For customers looking to get the most for their money, a Manufacturer Buyback is definitly the way to go. Best of all, if and when a customer decides the vehicle no longer suits their needs, we are always happy to accept it as a trade-in towards another vehicle, or purchase it outright for it's true value. I reached out to the reviewer personally, but did not hear back. Sincerely, Bill S., Dealer Principal

Feb 02, 2024

grjurick responded

Umm, NO. The paperwork explaining the manufacturer repair just showed 'letters'. Something like 'BSC', don't remember exactly; the papers were coming at me and I just kept signing away so I can finally leave. I recently discovered that the letters must stand for 'Blind Spot Camera'. Just guessing, since that's what the manufacturer still can't fix! The SEVERAL car dealers I've seen lately were unhappy for me because of the branded title. I'm merely passing along the experience I've had. The decision to buy from this place is all yours.

January 06, 2024

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Derek was very helpful and got me the car I wanted even though the dealership was very busy More

by Joe mama
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

January 02, 2024

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Great service by Derek. Was in and out in less then 2 hrs. There is no hidden fees. You pay for the price of the car plus the 789 doc fee. There is no get to the place and More

by elin0415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 29, 2023

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Employee Rating

Clean facility staff very friendly . Good pricing. Derek was professional and very informative. Kept us informed . More

by Bosco3272
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

December 22, 2023

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Had an amazing experience with this dealership! Just bought a beautiful Ram 1500 truck. My sales consultant, Derek Massio, was completely professional and transparent through the whole process. More

by adam
Sales Price Transparency
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Recommend Dealer
Yes

October 18, 2023

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Derek was a pleasure to work with! Very pleasant, extremely helpful and not pushy at all 😊 will definitely call him again if need another vehicle. More

by dmtm611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Landi

September 11, 2023

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Employee Rating

Derek Massio was very helpful in helping me purchase a new car and gave me a fair price on my trade. A very pleasant experience I would definitely recommend him and would definitely use him again More

by gerfin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

September 01, 2023

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Employee Rating

A pleasant experience from start to finish. Everyone was very helpful and professional. I would return indeed More

by Damon
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

August 29, 2023

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Employee Rating

Everything was great . Great car experience .Derek was great .will recommend to my friends .thanks More

by Katlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marissa Fahey

July 31, 2023

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Employee Rating

Derek was very friendly and helpful the whole car shopping experience was pleasant I would recommend him and the dealership More

by madlyon
Sales Price Transparency
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Recommend Dealer
Yes
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