Derek Jones

Thanks for squeezing in for my oil change Thanks for squeezing me in for my oil change I know that yall was very busy but you made a way. squeezing me in for my oil change I know that yall was very busy but you made a way. More

by fordfamily_8184 Verified Customer Verified Customer

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Where to begin nice selection of cars it kind of nail you with an extra almost $2,000 for something you don't want on top of the price that they say is mandatory but it's not so unless you know better you're with an extra almost $2,000 for something you don't want on top of the price that they say is mandatory but it's not so unless you know better you're stuck with it. For whatever reason do not go to the service department. Not even a mechanic but somebody I thought was a mechanic told me my tires were on the cusp of needing to be replaced I spent $850 on tires I did not need the tires on the car were good and they kept all my good tires my seatbelt light nor beep was coming on they told me it worked fine they couldn't understand couldn't find anything wrong with it car was there for day maybe two don't know I took it to a different mechanic my own mechanic Lord behold what did he find the buckle itself was broken and apparently it was super glued major major safety issue the seat belt has to work before selling a car it was broken and super glued together aside from the fact that I have emailed the manager three different times and have zero responses back because it was one thing after another after another after another.be careful who you talk to at the service department when you think you're talking to a mechanic you're talking to a man who is in training and is not certified to be giving out any type of it information on a car because he doesn't know. The seatbelt should have been fixed by Rocky Mountain but I'm paying out of my own pocket just out of trust I went to somebody who I knew what they were doing and who I knew would give me an official Mazds part and I could trust. We also bought a second car previous to the Mazda I should say first we thought they were Fair we thought they'd negotiated the price to what we could afford then we realized all they did was take away this almost $2,000 charge they put on the cars they simply took it away after telling us that it was a mandatory thing that they had to have there was no negotiating as we thought they just took away this fraudulent charge so if a car is 17,000 you might as well make it 19. For those of you that have had a good experience I'm glad for those of you that have a bad experience I'm right there with you and I will never visit that place again be careful More

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Sold me a car with multiple issues. Awful communication and lies.. if you can get a manager on the phone. Worst experience! Awful communication and lies.. if you can get a manager on the phone. Worst experience! More

by flyfreejoy Verified Customer Verified Customer

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