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Derek Hively
Derek Hively at City Automall Ford
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Derek Hively

Chevrolet Service & Parts Manager

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.8
27 Reviews

Languages Spoken

English English

4.8

27 Reviews

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27 Reviews of Derek Hively

November 04, 2024

Dealership Rating
Employee Rating

Fast service and the truck was ready when it was supposed to be, good communication. More

by VFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Robert Lonsbury, Tyler Armbruster, Ashley Huntley, Brian Bowes, Audrey Gradeless, Dorene Trammel

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Nov 08, 2024

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

Dealership Rating
Employee Rating

My vehicle was picked up and delivered. All of the work was covered on warranty. Great staff, great service and in my home town! More

by SMCORBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Robert Lonsbury, Tyler Armbruster, Ashley Huntley, Lee Holliger, Brian Bowes, Audrey Gradeless, Dorene Trammel

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Oct 27, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

Dealership Rating
Employee Rating

Took over a week to get an appointment, and service took all day. But otherwise okay. More

by rjdink1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Audrey Gradeless

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Sep 09, 2024

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 27, 2024

Dealership Rating
Employee Rating

Excellent service and always helpful and friendly. We live out of town but we consider City Ford our hometown dealership. More

by dhboilermaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Robert Lonsbury, Tyler Armbruster, Ashley Huntley, Brian Bowes, Audrey Gradeless, Dorene Trammel

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Aug 31, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

June 08, 2024

Dealership Rating
Employee Rating

Audrey did an amazing job helping me get some tires installed on a few of my cars. Very friendly and professional staff, clean work area, affordable pricing and great deals! More

by Yaboiiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Robert Lonsbury, Tyler Armbruster, Ashley Huntley, Lee Holliger, Brian Bowes, Audrey Gradeless, Dorene Trammel

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Jun 12, 2024

City Automall Ford responded

Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2024

Dealership Rating
Employee Rating

He could have written the problem was the turbo, but he knew that the warranty wouldn’t work when talking about leaky o rings. He set us up for failure. More

by jlizotte53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Harmon, Robert Lonsbury, Tyler Armbruster, Ashley Huntley, Brian Bowes, Audrey Gradeless

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May 10, 2024

City Automall Ford responded

We regret to hear that you are displeased with your recent experience with us. We want the opportunity to turn your experience around. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn this experience into a positive one.

March 22, 2024

Dealership Rating
Employee Rating

Zachary was great to work with. It was very stress-free from the beginning to the end. Zack listen to all of our needs and made sure to accommodate us in any way that he could. He a More

by Cmulder85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Nichols, Kasey Shirey, Zachary Ott, David Dau, Brian Bowes , Christian Mulder

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Mar 25, 2024

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2024

Dealership Rating
Employee Rating

Mo was respectful and helpful. Made my experience smooth and effortless. From service to management, all were accommodating and great to work with. More

by dean.mcfarlin21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Travis Nichols, Nick Castillo, David Dau, Brian Bowes , Mo Jatala, Christian Mulder

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Mar 19, 2024

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We look forward to your next visit! Take care!

November 29, 2023

Dealership Rating
Employee Rating

Straight forward and efficient. Well done. He can sire my next kid. lol. Everything went well. More

by A.MEIER7476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

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Dec 01, 2023

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2023

Dealership Rating
Employee Rating

City Ford always has provided excellent service for me and my family. They treat our cars like they are their cars. Much appreciated!!!! More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Robert Lonsbury, Tyler Armbruster, Ashley Huntley, Brian Bowes, Audrey Gradeless , Christian Mulder, Nichole Rider

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Nov 03, 2023

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

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