Derek Hill

McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale responded

Good Afternoon Mr.Kaufman, We appreciate you taking the time to leave us a review. Unfortunately, this review is unfair and does not reflect the full story and how we got to this point. The first time you brought in your vehicle for us to address the screen issue, you did not have an appointment. We did our best to try to see what was going on without having to do a diagnostic test. Once it was determined that we could not identify an issue and fix the screen, a diagnostic appointment was scheduled for you. From the diagnostic test, it was determined that the vehicle needed a VFH, which is covered under warranty. Unfortunately, we did not have the part needed in stock, so one had to be ordered. A third visit/follow up appointment is necessary to install the part that was ordered in attempt to find a solution and fix your vehicle. Lastly, we strive to provide our customers with the best experience possible and some things are just out of our control. Your service advisor spent quite some time trying to provide you with a solution to have at least one of your screens working in your vehicle for your daughter. It is unfair to say that the department is horrible when our team has done their best to help. We apologize that you feel this way and as a consolation for all of your trips, our service manager would like to fill up your gas tank when you come in for your next appointment. I believe the VFH that was ordered came in today. We hope that once installed it fixes the issue you are having with your vehicles screens.

McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale responded

Mike, I'm really sorry to hear about the communication issues you've experienced. We definitely aim to be more responsive than that. Let's talk this through so we can make it right. Please give me a call at your convenience. Thank you, Kris Villines - Service Manager - (479) 347-7815