Derek Hill

*THIS DEALERSHIP DESERVES A "0" RATING* - Vehicle purchased out of state a few months ago, I live in Ohio. This dealership convinced me to never buy a vehicle online again. Communication was poor to purchased out of state a few months ago, I live in Ohio. This dealership convinced me to never buy a vehicle online again. Communication was poor to non-existent at times, with promises of call backs that took days. When truck finally arrived, there were multiple issues with it. First the paperwork I signed showed only 3 miles on it - when it arrived it had over 240. Second it was filthy inside and last it was missing the tonneau cover. This is the first time I experienced a brand-new truck that had smudges on the windows, dirt everywhere, piece of food under the back seat, and dog hairs throughout. The excuse I was given was the transport came too early to detail, interesting since there were multiple days from the deposit to delivery. After about a month with multiple texts, calls, no resolutions and requests to speak with the GM, I reached out to the owner of the dealership. He called back and informed me he was not the owner anymore but would contact the new owner Derek and have him call me. It was shortly after that Derek the GM/Owner called me back. He told me the truck was used by his wife, and she might have taken the dog in it. He then chuckled and said if it was one of his employees he would fire them, but I can't fire my wife. When it came to the missing tonneau cover, the first excuse I heard from the Rep was "it blew off in transit" and then from the GM "it was stolen from the truck" either way it was supposed to be on the truck. They ordered one from a dealer near me, I paid for the installation $308.00 (the dealership overcharged me) but the GM refused to reimburse me for the installation claiming he should not be responsible if another dealership overcharges me. This is contrary to what my sales rep told me, that I should not be responsible for the installation. So, I am out $308 to have a tonneau cover installed, which was included and already paid for with the purchase of the truck. In conclusion - they sent me a check for $150 to go towards new mats, and the GM said he would pay to have inside detailed but said it should only cost around $100. I spent 6 hours detailing the inside myself, yeah it was that bad. Halfhearted apologies, lots of excuses, poor communication, and poor customer service - that is my takeaway from this dealership. * I spoke with multiple people at this dealership and Alexyss was the only one that kept her word. When she said she would call me right back she did. Thank you Alexyss!* More

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4th purchase here and it was a good deal and easy process like always. And great atmosphere with the new management and team this year! like always. And great atmosphere with the new management and team this year! More

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Have made multiple purchases here and they always treat me right and make it easy and professional! me right and make it easy and professional! More

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Sales person Andrew was great help answered all of our questions and helped fing us the right vehicle. The service department is horrible we have an issue with a brand new vehicle. 1st time I was there fo questions and helped fing us the right vehicle. The service department is horrible we have an issue with a brand new vehicle. 1st time I was there for 2 hours they couldn't fix it. I was told to come back. I took off another day of work and it's still not fixed. I asked about compensation for the issues and the GM said that that they can't do anything like that. So I still have to take the vehicle back for a 3rd time More

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Poor communication. Every time I talk to someone they will get back to me, no one ever gets back to me. Every time I talk to someone they will get back to me, no one ever gets back to me. More

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