Well, I took the car in for it got fixed and not fixed in
a timely manner And I was grateful that they let me use a loaner car so I can finish up my work I am happy with them
a timely manner And I was grateful that they let me use a loaner car so I can finish up my work I am happy with them
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by Barney
Verified Customer
Verified Customer
I had a transmission installed in a 2020 Gmc Sierra
Denali. After the work was completed I got under the truck to verify that things were put back together properly. I found that a clip was broken allo
Denali. After the work was completed I got under the truck to verify that things were put back together properly. I found that a clip was broken allowing the O2 sensor cable was laying on top of the 4x4 drive shaft and another wire clip or Christmas tree wasn't properly seated. If I wouldn't have caught the wire resting on the drive shaft months later when the wire would have been worn bare. I would have been stuck paying for the repair due the failure of the mechanic not taking a few minutes to verify the accuracy of his work. I brought the truck back and the issue I hope was corrected as I haven't yet verified the work.
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by TMEHWILLE
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Jan 15, 2026 -
Holm Buick GMC responded
Thank you for bringing this to our attention, TMEHWILLE.
We take your feedback very seriously, as the safety and longevity of your vehicle are our top priorities. We sincerely appreciate you giving us the opportunity to correct the seating of those clips and the placement of the O2 sensor cable.
It is important to us that every job—especially one as significant as a transmission installation—is completed with the highest level of precision. We are glad we could address these concerns for you, and we want to thank you for your patience and for allowing us to make things right.
Sincerely, the Holm Automotive Team of Salina.
Jan 16, 2026 -
Holm Buick GMC responded
Thank you for bringing this to our attention, TMEHWILLE.
We take your feedback very seriously, as the safety and longevity of your vehicle are our top priorities. We sincerely appreciate you giving us the opportunity to correct the seating of those clips and the placement of the O2 sensor cable.
It is important to us that every job—especially one as significant as a transmission installation—is completed with the highest level of precision. We are glad we could address these concerns for you, and we want to thank you for your patience and for allowing us to make things right.
Sincerely, the Holm Automotive Team of Salina.
Very efficient, friendly, works well with customers and
schedules Takes pride in their work, keeps customers up to date when having your vehicle serviced
schedules Takes pride in their work, keeps customers up to date when having your vehicle serviced
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by never2old
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Jan 15, 2026 -
Holm Buick GMC responded
Thank you, never2old, for the 5-star review!
We are so pleased to hear that you found our team efficient, friendly, and great at communicating throughout your service visit. We take immense pride in our work and in ensuring our customers are kept up to date every step of the way. We will be sure to share your kind words with Derek Duncan—he truly values the relationships he builds with his customers.
Thank you for choosing us, and we look forward to serving you again!
Sincerely, the Holm Automotive Team of Salina.
I had a good experience Derek described what was going on
with my vehicle so I knew what was going on. Very pleased with the service
with my vehicle so I knew what was going on. Very pleased with the service
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by patriciabussart
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Jan 15, 2026 -
Holm Buick GMC responded
Thank you for the wonderful feedback!
We are so pleased to hear that you had a great experience and that Derek Duncan took the time to explain everything clearly. We believe that helping our customers understand exactly what is going on with their vehicle is key to providing great service and peace of mind.
We will be sure to share your kind words with Derek and the rest of the team. We look forward to seeing you again!
Sincerely, the Holm Automotive Team of Salina.
Good and fast That's all I got for today Forget it for
today thanks a lot
today thanks a lot
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by Jazreese
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Jan 15, 2026 -
Holm Buick GMC responded
Thank you, Jazreese, for the 5-star review!
We hear you loud and clear—good and fast is exactly what we aim for! We are glad we could get you taken care of quickly so you could get on with your day. We will be sure to share the "short and sweet" feedback with Derek Duncan and the rest of the team.
Thanks a lot for choosing us!
Sincerely, the Holm Automotive Team of Salina.
I have never in my life been treated so well at a
dealership (and I am a senior). From the office staff, to the sales rep, finance dept, service dept they all treat you like family that they really c
dealership (and I am a senior). From the office staff, to the sales rep, finance dept, service dept they all treat you like family that they really care about! Meeting the owner recently, it is understandable why this dealership is exceptional, he surrounds him with the best for customer service because obviously that is what he believes in. Highly recommend Holm!!
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by S.treaster
Jan 07, 2026 -
Holm Buick GMC responded
Thank you, S.treaster, for such a wonderful 5-star review!
It is an honor to hear that you have never been treated better at a dealership. We take great pride in our team—from the front office to sales, finance, and service—and we are thrilled that you felt like a member of the family throughout your visit.
Our owner believes that exceptional service starts with having the right people, and your kind words are a testament to the culture we strive to build every day. Thank you for your high recommendation!
Sincerely, the Holm Automotive Team of Salina.
My poor experience at Holms started with an $8,000
misquote from their service department for a common problem with 2017 Chevy Silverado's(design defect). My point being, it’s a common problem they “f
misquote from their service department for a common problem with 2017 Chevy Silverado's(design defect). My point being, it’s a common problem they “fix all the time” yet they grossly misquoted? Companies I’ve worked for in the past and currently have misquoted as well and you know what happens? They eat it or some of it with an explanation and apology.
This new quote amount pushed me into looking at new truck options to ease the financial burden. Which led me to the only positive experience I’ve had with Holms; the buying experience.
After purchasing the 23 GMC Jan 7th 24 I’ve had 2 check engine lights on and 1 recall before 13k miles. 4 months not being able to use my remote start due to those check engine lights. I work too xxxx hard to pay too xxxx much to not be able to use the remote start on my 2023 GMC. Part of that was due to them not calling me after receiving the part like they said they would. As a Service Manager I take our customer relationships very seriously. When I know we’ve made a mistake or have an upset customer, I take extra time and care to ensure that customers sour taste of us is erased and quickly! I would have created a task in my task list as a reminder to follow up with that valuable customer.
Holms has reached out multiple times, more so early on but recently as well to ask how I’m liking the truck. My response has always been the same. I don’t like the truck, here’s why and here’s where my frustration started. I was told by 2 employees that Holms “cared about the owning experience as well, not just the buying experience”. That has not been my experience.
I reached out 9/11 to the salesman I purchased from who’s been promoted (great guy) and asked for a phone call. I was told he would call tomorrow and provided a good time but never received the call. Lease incentives will start in a few months and I needed to decide what my next move would be.
Unfortunately, this is my experience with Holm Buick GMC. I will follow this with a review and call to GMC as well to let them know how their leased 2023 GMC is working for me.
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by JD.5712.JD
Jan 07, 2026 -
Holm Buick GMC responded
JD, Thank you for your candid and detailed feedback. We sincerely apologize for the frustrations you’ve experienced, from the initial service quote on your previous vehicle to the communication and mechanical issues with your 2023 GMC. Our leadership team is currently gathering all the facts regarding your service history and your lease structure so we make better understand the situation. We appreciate your patience while we conduct this review, and a member of our leadership team will be in contact with you shortly to discuss a path forward.
Sincerely, the Holm Automotive Team of Salina.
Friendly staff, excellent service.
Got me in and out quickly and didn't break the bank
Got me in and out quickly and didn't break the bank
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by WATUPLUX
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Jan 07, 2026 -
Holm Buick GMC responded
Thank you, WATUPLUX, for the 5-star review!
We are so glad to hear you enjoyed a "5-star" experience with us. Our goal is always to provide friendly, efficient service that respects both your time and your budget, so it’s great to know we hit the mark. We will be sure to share your kind words with Derek Duncan and the rest of the team!
We appreciate your business and look forward to seeing you at your next service visit.
Sincerely, the Holm Automotive Team of Salina.
1st time coming here and everyone was kind and helpful.
Kept me updated every step of the way.
Kept me updated every step of the way.
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by sassienuf4u
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Dec 29, 2025 -
Holm Buick GMC responded
Thank you, sassienuf4u, for the wonderful 5-star review!
We are thrilled to hear that your first visit to us was such a positive one. Our goal is to make every customer feel welcome and informed, so we’re glad our team kept you updated every step of the way. We will certainly share your kind words with Derek Duncan and the rest of the service department.
Thank you for choosing us for your service needs, and we look forward to seeing you again!
Sincerely, the Holm Automotive Team of Salina.
Derek is always professional, helpful, informative and
willing to accommodate my needs in a timely manner.
willing to accommodate my needs in a timely manner.
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by Benson
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Duncan
Dec 29, 2025 -
Holm Buick GMC responded
Thank you, Benson, for the great 5-star review!
We are so glad to hear that Derek Duncan continues to provide you with such professional and accommodating service. Keeping our customers informed and respecting their time are top priorities for us, and it’s wonderful to know Derek is consistently meeting those needs for you.
We will be sure to pass your praise along to him and the rest of the service team. We appreciate your continued business!
Sincerely, the Holm Automotive Team of Salina.
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5 yrs, 6 mos
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