Derek Duncan
Derek Duncan at Holm Buick GMC

Derek Duncan

SERVICE CONSULTANT

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

Contact Me
4.9
355 Reviews

Dealership Experience

4 yrs, 11 mos

Languages Spoken

English English

4.9

355 Reviews

Write a Review

355 Reviews of Derek Duncan

June 27, 2025

Dealership Rating
Employee Rating

They all are very nice at the Buick dealership on Ohio in Salina, from the front counter ladies to the guys in the back and my car is always taken care of well. I appreciate the Buick points also it helped More

by katrinavf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don’t know his name but the other guy at the counter was a big help with me getting my points that I had earned. I appreciate all your help. Thank you.

June 24, 2025

Dealership Rating
Employee Rating

Great service. Not sure who Derek is but the man I had contact with was great. Will be back. More

by Ahover72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Holm Buick GMC responded

Thank you for your wonderful feedback! We're so pleased to hear you received great service and that the team member you worked with was fantastic. While Derek Duncan was noted on the review, we're glad that regardless of the name, you experienced our commitment to excellent Customer Care. We truly appreciate you saying you'll be back! Sincerely, the Holm Automotive Team of Salina

June 23, 2025

Dealership Rating
Employee Rating

The service is fine but I was not impressed with trying to sell me things I didn't need. It was condescending. I am trying to build a relationship with your business for future purchases but do not appreci More

by nellebop4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Holm Buick GMC responded

We're truly sorry to hear that your recent service experience left you feeling unimpressed and that our attempt to offer additional services came across as condescending. That's certainly not the relationship we aim to build with our clients, and it falls short of our commitment to Trust and Fairness. We want to ensure your concerns are heard and addressed. Our Service Manager, Lucas Luchsinger, would appreciate the opportunity to speak with you directly to better understand what transpired and to make things right. You can reach him at 785-823-6372. We are Determined to provide the excellent Customer Care you expect and deserve. Sincerely, the Holm Automotive Team of Salina

June 23, 2025

Dealership Rating
Employee Rating

My car had been denied most maintenance services for most of the time I had owned it. It needed new parts and they were acquired without delay. It now runs like a brand new Swiss watch! super job, More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Holm Buick GMC responded

We're absolutely thrilled to hear that your car is now running "like a brand new Swiss watch," thanks to Derek Duncan! It's fantastic that we were able to acquire the necessary parts without delay and get your vehicle back in top condition. This kind of result truly highlights our team's commitment to Excellence in workmanship and our dedication to providing exceptional Customer Care. We're so pleased that Derek could deliver such a "super job" for you. Thank you for trusting us with your vehicle! Sincerely, the Holm Automotive Team of Salina

June 22, 2025

Dealership Rating
Employee Rating

Good customer servic provideed by,service manager. Also receptive to listening to my needs ok More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear you experienced good customer service. Our team is committed to providing excellent Customer Care in every interaction, and it's always rewarding to know we've succeeded. Sincerely, the Holm Automotive Team of Salina

June 13, 2025

Dealership Rating
Employee Rating

Very helpful. We had a long list of service work to be done. They did it all. Highly recommend. More

by edson551501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Holm Buick GMC responded

Thank you for your fantastic feedback! We're so pleased to hear that Derek and our team were very helpful and able to complete your long list of service work. Our goal is to provide comprehensive and efficient service, demonstrating our Industrious nature and commitment to Customer Care. We truly appreciate your high recommendation! Sincerely, the Holm Automotive Team of Salina

June 10, 2025

Dealership Rating
Employee Rating

It was a good experience. Everyone did their best to get the job done day one but it got done day two. More

by Shaqtopia
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Jun 13, 2025

Holm Buick GMC responded

We're glad to hear you had a good experience, and we appreciate your understanding that the work was completed on day two! Our team's determination to get the job done efficiently, even when faced with unforeseen circumstances, is a core part of our commitment to customer care. We appreciate you acknowledging Derek Duncan's efforts. Sincerely, The Holm Automotive Team of Salina

June 07, 2025

Dealership Rating
Employee Rating

The service is professional. They know why you are there and treat you like a valued customer. They have a great area to wait for out of town customers. More

by Shelley Thaemert
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Jun 13, 2025

Holm Buick GMC responded

Thanks for the five-star review, Shelley Thaemert! We're delighted to hear that our service is professional and that you feel like a valued customer. Providing a great waiting area for our out-of-town guests is part of our commitment to customer care, and we're glad it made your visit more comfortable. We appreciate you acknowledging Derek Duncan's efforts as well. Sincerely, The Holm Automotive Team of Salina

June 06, 2025

Dealership Rating
Employee Rating

I always get excellent service when I go to Holm automotive. They are always respectful cheerful and ready to answer any questions I may have. It’s just a friendly place to do business with. More

by EJW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Disney

Jun 13, 2025

Holm Buick GMC responded

We're so happy to hear you always get excellent service at Holm Automotive! It's fantastic that our team is consistently respectful, cheerful, and ready to answer any questions you have. Creating a friendly place to do business is something we truly strive for, and your feedback highlights our dedication to customer care and building trust. We appreciate you acknowledging Derek Duncan and Jamie Disney! Sincerely, The Holm Automotive Team of Salina

June 05, 2025

Dealership Rating
Employee Rating

I made an appointment to have my sensor replaced because the tire sensor warning light went off. This is the third time it’s happened and it’s always been the same sensor so what I made the appointment I t More

by KKANSAS
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Holm Buick GMC responded

We truly apologize for the frustration and inconvenience this experience caused you. We understand your time is valuable, especially given the hour-long trip you made, and it's clear we fell short in our communication and preparation for your sensor replacement. You're absolutely right to expect that if you've communicated the issue and your belief that the sensor needed replacing, we should have verified part availability before your visit. Our goal is to provide seamless customer care, and in this instance, we did not uphold our commitment to an industrious and detail-oriented process that would have prevented a wasted trip. We appreciate you bringing this to our attention regarding Derek Duncan. Your feedback is vital as we are determined to improve and ensure this kind of oversight doesn't happen again. Sincerely, The Holm Automotive Team of Salina

1
...

Dealership Inventory (172 Vehicles)

used 2021 Cadillac CT5 car, priced at $36,997
2021 Cadillac CT5
used
Black Raven exterior
Automatic
All-wheel Drive
used 2018 Honda CR-V car, priced at $23,497
2018 Honda CR-V
used
Lunar Silver Metallic exterior
CVT
All-wheel Drive
new 2025 Buick Envista car, priced at $27,815
2025 Buick Envista
new
Moonstone Gray Metallic exterior
Automatic
Front-wheel Drive
new 2025 Buick Envision car, priced at $45,489
2025 Buick Envision
new
Brilliant Red exterior
Automatic
All-wheel Drive
new 2025 Buick Envista car, priced at $26,881
2025 Buick Envista
new
Aquamarine Blue Metallic exterior
Automatic
Front-wheel Drive
new 2025 Buick Envista car, priced at $29,939
2025 Buick Envista
new
Cinnabar Metallic exterior
Automatic
Front-wheel Drive