Derek Duncan

Holm Buick GMC responded

This is wonderful to hear! Thank you for sharing your exceptional experience. We're thrilled that Lance was able to get you in right away and that he clearly explained the potential risks of waiting. We understand how important it is to address engine issues promptly, and we're glad he prioritized your safety. We're also delighted that Derek was able to locate your extended warranty and save you thousands of dollars. We understand the importance of having a loaner car, especially with a new job, and we're happy we could accommodate your needs. Lance and Derek's dedication to providing prompt, helpful, and thorough service reflects our commitment to Customer Care, Concern for Others, and building Trustworthy relationships. We're truly honored that we could ease your worries and provide you with such a positive experience. We appreciate you trusting us with your vehicle. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you consistently experience friendly, fast, and informative service from Derek Duncan and our team. We understand the importance of answering your questions thoroughly and getting you back on the road quickly. We appreciate you coming in. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear that we consistently get you in and out on time, minimizing your wait time. We understand that your time is valuable, and we strive to provide efficient and timely service. It's great to hear that Derek Duncan keeps you informed throughout the process. Providing prompt service and clear communication reflects our commitment to Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your incredibly kind words. We're thrilled to hear that our service manager, Lucas Luchsinger, has earned your loyalty and that you'll be a customer for life. We're also glad that Derek Duncan, Lance Gentry, and Ethan Hodges contributed to your positive experience. We strive to provide exceptional service and build lasting relationships with our customers. Lucas's dedication to excellent service reflects our commitment to Customer Care and our goal to Excel in every interaction. We truly appreciate your continued patronage. Sincerely, the Holm Automotive Team of Salina