Derek Carroll

I forgot that I stopped coming to this service center over a year ago and was reminded why this last visit. I left with my media center broken by them without responsibility taken, and treated horribly b over a year ago and was reminded why this last visit. I left with my media center broken by them without responsibility taken, and treated horribly by the service manager my partner spoke to to try to resolve the issues. So here is the timeline of what went down. I went to get my oil changed and to have my media center diagnosed. To be clear, the media center was working in all ways, except for occasionally disconnecting when my phone was plugged into the USB. That is all that was wrong with it. After a $240 charge for a simple diagnostic to tell me it needs to be replaced completely and that they can do it for $1,066, they gave me back my wrangler with a dirty rag sitting inside the car and the radio blasting and an error screen on (without the keys nearby or without the car started). No one explained to me that it was not only now broken, but it was permanently on this error screen (even once the car was parked for hours without use which would drain my battery and force me to have to jump my car). This felt hugely irresposible to not explain this to me and when I asked for help, I felt dismissed and told I could either leave it overnight again or come back (after my ride had already left). Flash forward to the next day, I was given no call, no message. I tried to contact the service department for almost two hours to no avail. My partner called for me as I was needing to work and spoke with a service manager who was right off the bat, incredibly rude to my partner. When my partner asked for this to be prioritized since it was there since 7am the day before and I had to get my car back for a trip, he said something like, "why should we prioritize you over everyone else?". When she alerted him to the fact that my media center was working before and then was broken by them doing the diagnostic (their only remedy was to completely disconnect the radio by the way or have us pay $1,066 to replace it) he blatantly and rudely denied any responsibility for this issue. It was highly unprofessional and deeply disturbing that this is the way a manager would speak to a customer. My partner was speaking up for herself and for us at this point and he just doubled down and got even ruder. I was listening to the entire conversation with my jaw-dropped at his gross unprofessional behavior. After much debate with our service agent upon picking up the vehicle, we got a partial refund for the diagnostic. But now, I have a broken radio, cannot use my phone in the car, and have been forced to take the fuse out to keep the car battery from dying. I feel like I should have received a full refund for this huge mistake they've made and for the beyond poor customer service and treatment we received from the service manager. I now know for sure that I will never return to this location or servicing company ever again. You lost a loyal jeep wrangler customer for life. More

by ashie7 Verified Customer Verified Customer

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Quiet, peaceful- I just waited for my car to be ready, while I enjoyed some snacks while I enjoyed some snacks More

by soldierofgodjose Verified Customer Verified Customer

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Noah was great! the rest of the staff very poor and had very little respect for the situation I was trying to have done through there parts department the rest of the staff very poor and had very little respect for the situation I was trying to have done through there parts department More

by FREEMB2018 Verified Customer Verified Customer

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My oil change was taken care of as soon as I requested it and was finished with efficiency! Thank you! and was finished with efficiency! Thank you! More

by RYAN@SEATTLEjeep.com Verified Customer Verified Customer

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If I could give a zero review, I would stay away from this dealership. Traded my working two-door jeep in for a four-door Jeep. This dealership must not go through there used vehicles before selling them this dealership. Traded my working two-door jeep in for a four-door Jeep. This dealership must not go through there used vehicles before selling them. We have had Constant issues with the four-door Jeep in the two months that we’ve purchase the four door jeep and already have put in almost $4000 in repairs.. I highly do not recommend this dealership. More

by jennellcastle09 Verified Customer Verified Customer

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Everyone was pleasant and friendly. They took the time to listen and make a plan to move forward. They took the time to listen and make a plan to move forward. More

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The service staff is great, always have a smile. Staff is very well trained and educated when it comes to vehicle questions about service and vehicle operations. Staff is very well trained and educated when it comes to vehicle questions about service and vehicle operations. More

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Love working with Eliza and Tom, the service is always exceptional, easy to coordinate, and accommodating of my schedule. Tom goes above and beyond to ensure my vehicle is serviced to perfection the first exceptional, easy to coordinate, and accommodating of my schedule. Tom goes above and beyond to ensure my vehicle is serviced to perfection the first visit, my vehicle is always clean, and all of my questions are answered. More

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