Derek Britton

Dealer had the vehicle we were looking for, the customer support and sales was exceptional. Very organized and clear in the transaction. support and sales was exceptional. Very organized and clear in the transaction. More

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I had a good experience with everyone there I like the truck and heather was great thank you all truck and heather was great thank you all More

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Everyone at this dealership was so kind and helpful. It was my first time buying a car and my salesman walked me through the process and gave me plenty of time to look at and drive all the cars. Would r It was my first time buying a car and my salesman walked me through the process and gave me plenty of time to look at and drive all the cars. Would recommend! More

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Everyone was kind and friendly answered my questions regarding my purchase was quite impressed with staff regarding my purchase was quite impressed with staff More

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Absolutely the worst buying experience I've ever had. Dealt with Donald who is totally incompetent. Has financing lined up at 5.99% through a credit union, Donald said he could beat the deal and proceede Dealt with Donald who is totally incompetent. Has financing lined up at 5.99% through a credit union, Donald said he could beat the deal and proceeded to hard pull my credit and came back with an offer of 7.5%. The following day he called to try and sell me on a warranty package that I declined. He then called my wife and co-signer to try and sell it to them. I'm purchasing this vehicle from Alaska and my wife is driving it back. I am insured through State Farm who told me it was no issue insuring it through them in Alaska, my lender also had no issue with this. Donald called me and told me that my co-signer had to insure the vehicle for my wife, who is on the title, to be able to drive the vehicle off the lot. We ended up having to buy temporary insurance in Michigan for the dealer to release the car to her. All this after we had finalized financing and had check in hand at the dealer. 15 phone calls, 8 emails, and 4.5 hours of sitting at the dealership later we finally have our new car. The financing manager finally stepped in toward the end and took over for Donald. He drew up the paperwork as a cash sale per Donald's instructions to then have to turn around and rewrite tit because as stated it is through a lending agency. Do yourself a favor and never try and buy a car through Donald at Royal Oak Ford. 4 days of headaches after finalizing lending and paying for 6 months of insurance in Alaska and now temp. insurance in Michigan we finally have our vehicle. Absolute joke of customer service. Rant over. More

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Everyone at Royal Oak Ford is knowledgeable and very friendly. They make the customer feel appreciated. friendly. They make the customer feel appreciated. More

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Steve Elich was amazing and extremely helpful. I have been to many dealers and he was by far the best sales man I have encountered. I have been to many dealers and he was by far the best sales man I have encountered. More

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I always have a great experience at Royal oak Ford. Great work staff. Clean environment. I will always lease for ROF. Great work staff. Clean environment. I will always lease for ROF. More

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A very good experience turning in our leased Escape and within 2 hours going home with a leased 2024 Edge. An excellent vehicle and an excellent performance by Derek Britton in Sales . within 2 hours going home with a leased 2024 Edge. An excellent vehicle and an excellent performance by Derek Britton in Sales . More

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Great customer service,they really care about the car buyer, always there for you throughout buyer, always there for you throughout More

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