Dereck Smith

Arrowhead Honda has always taken great care of me. I’ve had an Odyssey and now a Pilot. Both vehicles were reliable and lasted for several years. My Pilot currently has over 266,000 miles and is going I’ve had an Odyssey and now a Pilot. Both vehicles were reliable and lasted for several years. My Pilot currently has over 266,000 miles and is going strong. The best part of the dealership is the service staff. One particular standout is Derreck Smith. He always fits me into the schedule even when I call at the last minute or late in the day. He explains any service issues and provides me with options. I always know I am getting the straight story from an honest individual who is looking out for my best interest. I have never felt that way about another car dealership. Derrick and Arrowhead Honda are the best. More

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Dereck was first-rate. I came in for an oil change and tire rotation and mentioned my squeaky drivers seat. Soon enough, Dereck told me he ordered seat parts and also my A/C compressor was close to failin tire rotation and mentioned my squeaky drivers seat. Soon enough, Dereck told me he ordered seat parts and also my A/C compressor was close to failing. Next thing I know, I'm in a new loaner car so this warranty work can be done without inconveniencing my time. Thank You Dereck. That's bending over backwards to ensure your customers are happy! More

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Dereck was great and through. Service was fast although the need for servicing a car with less then 8k miles on it was a bit concerning. the need for servicing a car with less then 8k miles on it was a bit concerning. More

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Dereck was professional and cared about my cars needs as well as mine! Car looked good and sounds good. It was in great hands. Timeliness was excellent. Thank You well as mine! Car looked good and sounds good. It was in great hands. Timeliness was excellent. Thank You More

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I use the dealership for routine maintenance, However for major repairs your shop rate is too high and I have saved at least 50%k having the work done by my independent mechanic major repairs your shop rate is too high and I have saved at least 50%k having the work done by my independent mechanic More

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Derrick was very professional and understood situation. Don’t put restrictions on my review or I will stop giving. 25 words is twice as many necessary. Don’t put restrictions on my review or I will stop giving. 25 words is twice as many necessary. More

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I requested and received an early next-day appointment for a dead battery that had to be jumpstarted twice. A new battery (under warranty) was put in and I was on my way quickly. for a dead battery that had to be jumpstarted twice. A new battery (under warranty) was put in and I was on my way quickly. More

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Dereck has been very helpful in taking care of all of our cars. I appreciate his honesty and help now and in the past! I would highly recommend him! cars. I appreciate his honesty and help now and in the past! I would highly recommend him! More

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I was met within 1 minute of arriving, and while the attendant was locating my service advisor, a second attendant saw that there was no one at the car and came to make sure I had been assisted. My car attendant was locating my service advisor, a second attendant saw that there was no one at the car and came to make sure I had been assisted. My car had one more week left on my warranty (which I was not aware of), and the provider ensured my car was provided a thorough review to apply any needed repairs. More

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Quick in and out without the big sales pitch for non urgent repairs. Waiting are well spaced out for COVID-19 concerns and free WiFi allowed me stay productive with work urgent repairs. Waiting are well spaced out for COVID-19 concerns and free WiFi allowed me stay productive with work More

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