Dereck Cummings

Our experience with DeMontrond started off smoothly but quickly turned into a nightmare that remains unresolved. We purchased TWO brand-new vehicles, and while the initial sales process was okay, what happ quickly turned into a nightmare that remains unresolved. We purchased TWO brand-new vehicles, and while the initial sales process was okay, what happened afterward has been beyond frustrating and completely unprofessional. Our salesman, Derek Cummins, and Christian Kopeck, agreed to fix a small paint issue and replace the cracked windshield on one of the new vehicles, assuring us it would take a maximum of one day. We brought the car back as instructed, only for a week to go by with no updates. When we reached out to the service department, they had no record of our vehicle ever being dropped off, which immediately raised red flags. After multiple follow-ups, we were told the windshield now needed to be completely replaced, along with a ridiculous excuse for why it was taking so long. Ten days later, Derek texted me saying, "It's ready." My wife then drove across town to pick it up—only to find Derek nowhere to be found, despite being on-site. Worse yet, the windshield hadn’t even been touched! When she confronted Derek, he lied again, blaming the weather—AFTER telling us the car was ready! At this point, we’ve attempted to escalate the issue, but management has completely ignored our complaint and has offered zero solutions to resolve the problem. This dealership lacks integrity, accountability, and basic customer service. They did not honor their word and handle post-sale commitments professionally. We will NOT do business with DeMontrond again. More

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The team at DeMontrond got me the exact truck I was looking for. While I had to wait for it to arrive in the lot, they called as soon as it arrived. Started the preapproval process prior to meeting up looking for. While I had to wait for it to arrive in the lot, they called as soon as it arrived. Started the preapproval process prior to meeting up and they were able to secure a great rate and fair trade in price for me vehicle. More

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Great service in sales and finance professional and I was in and out quickly. Great experience was in and out quickly. Great experience More

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I had a great experience here. Tank (Thomas) and Hassan were great I appreciate their professionalism. Tank (Thomas) and Hassan were great I appreciate their professionalism. More

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Good communication throughout the process. Took needed action on a couple item’s overlooked. Thanks Took needed action on a couple item’s overlooked. Thanks More

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The car buying process is always so stressful but dealing with Christian and the whole DeMontrond team that helped me was a breeze! I had a wonderful experience and will definitely use them again in the futu with Christian and the whole DeMontrond team that helped me was a breeze! I had a wonderful experience and will definitely use them again in the future! More

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Very friendly and welcoming. Clean and everyone is so help no matter who you are working with. Clean and everyone is so help no matter who you are working with. More

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I had a phenomenal experience with the dealership, all the staff are very helpful. And All my queries were resolved . And I would like to recognized Derrick Cumming, Christian and Alejandro . They are a the staff are very helpful. And All my queries were resolved . And I would like to recognized Derrick Cumming, Christian and Alejandro . They are awesome and showed me an excellent customer service. More

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Great and clean business with professional and courteous representatives. This was the second vehicle I bought from this dealership since I changed from Chevrolet truck to a GMC truck. Plan to return in fut representatives. This was the second vehicle I bought from this dealership since I changed from Chevrolet truck to a GMC truck. Plan to return in future. More

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Derek and Christian were very helpful. I communicated to them that i didn't have much time, but would come into the dealership if could get a good deal. They were very straightforward and I communicated to them that i didn't have much time, but would come into the dealership if could get a good deal. They were very straightforward and worked with us. More

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