Dentis Ball

Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much m reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time. More

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Warning. Do not buy from this dealership. Manager Calvin Stephens and salesman Dave Householder are unethical. They recently sold a special order vehicle out Do not buy from this dealership. Manager Calvin Stephens and salesman Dave Householder are unethical. They recently sold a special order vehicle out from under the original purchaser on the day he was scheduled to pick it up. They then claimed it was recalled, which was a lie. They then told him after being caught in the lie that they would locate him a replacement, which is another lie because they will no longer answer his calls. I would not recommend doing any sort of business with people who act this way. These people are a prime example why dealerships have bad reputations. Mistakes happen but lying and being deceitful are unconscionable and shouldn’t be tolerated. More

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don't waste your time with this bunch. ..15k repairs later and im still getting service engine lights on...you call them and they don't care...and when you bring it back to make them fix it ..15k repairs later and im still getting service engine lights on...you call them and they don't care...and when you bring it back to make them fix it...they " suddenly" find another problem to charge you for...shade tree shop at best More

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Took over two months to order a replacement part that they me would take a week to get, then still charged me $760 to install it. During the installation they broke my auxiliary port and refused to fix i they me would take a week to get, then still charged me $760 to install it. During the installation they broke my auxiliary port and refused to fix it. Every time I called the store to try to get a hold of the guy who oversaw the original repair, I would just get his voicemail, and he never called me back, despite me leaving probably 20 voicemails over the course of a week. Avoid having your car serviced here at all costs. More

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Purchased a 2022 Ford F250 From Ted Russell Ford in February. Very nice dealership, outstanding staff and very helpful. Special thanks to Calvin Stephens and Martin Himes for their great help and sup February. Very nice dealership, outstanding staff and very helpful. Special thanks to Calvin Stephens and Martin Himes for their great help and support. I will definitely be looking to make another purchase from Ted Russell Ford, because of these two individuals. More

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In Dec '21 I was able to get an appt in 2 days to check out the a/c in my NEW '21 Explorer that had not worked since purchase in Nov '21 at Lenoir City Ford. LC Ford would not work on the vehicle due to 6 out the a/c in my NEW '21 Explorer that had not worked since purchase in Nov '21 at Lenoir City Ford. LC Ford would not work on the vehicle due to 60 day service backlog. After trying for a month to get LC Ford to check the vehicle a/c (and then repair it), I called Ted Russell Ford and got an appt in 2 days. When I arrived for my appt on 23 Dec. I was rec'd at service by Randy Turner and he gladly put the vehicle in the TRF shop. In 2 hours they found the problem and had it repaired. The Ford assembly factory forgot to charge the a/c with freon, but thanks to Ted Russell Ford it works great now. More

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Telephone access to service department is absolutely the worst i have ever encountered. If you want to schedule service, do it in person or by computer. worst i have ever encountered. If you want to schedule service, do it in person or by computer. More

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The service department does excellent work. Communication from the ticket writers though leaves a lot to be desired. I have been bringing my Ranger here for 2 1/2 yrs, and the communication h Communication from the ticket writers though leaves a lot to be desired. I have been bringing my Ranger here for 2 1/2 yrs, and the communication has been getting worse. Will not go back. More

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Always a pleasure to bring my 2008 F150 to Ted Russell Always a pleasure to bring my 2008 F150 to Ted Russell Ford on Kingston Pike. No matter what i need they always take good care of me. Always a pleasure to bring my 2008 F150 to Ted Russell Ford on Kingston Pike. No matter what i need they always take good care of me. More

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Bad Battery/ No radio Very efficient work on my vehicle..Found issue with radio and part was ordered..Battery replaced quickly..Smooth handling of my extended warranty cove Very efficient work on my vehicle..Found issue with radio and part was ordered..Battery replaced quickly..Smooth handling of my extended warranty coverage without aggravation. More

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