Denny Courtney

I am writing to formally express my frustration and disappointment regarding the lack of follow-through on your dealership’s part, which has now resulted in a denied GAP insurance claim and an unresolv disappointment regarding the lack of follow-through on your dealership’s part, which has now resulted in a denied GAP insurance claim and an unresolved loan balance. I purchased my vehicle from Three Rivers Chrysler Jeep Dodge Ram in June or July of 2024. At the time, I was extremely happy with the service — especially from my sales representative, Denny — and the deal I received. Unfortunately, my car was totaled in a crash in November 2024 when it was struck by a bus. My insurance processed the payout in December 2024, but there is still a remaining balance on my auto loan with Huntington Bank that should have been covered by GAP insurance. The GAP insurance provider has denied paying out the rest of the balance because they never received proof that my maintenance plan was canceled — something your dealership was responsible for providing. I was also told I would receive a refund for the maintenance plan, yet I have never received that refund, nor any documentation or confirmation to submit with my GAP claim. I have been contacting your team repeatedly via phone and email for months, and have received no clear answers, no follow-through, and no resolution. At this point, I am facing financial hardship and unnecessary stress because of the dealership’s lack of responsiveness and failure to act on something that should have been handled months ago. More

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Dennis went above and beyond to create a tailor made solution to my problem. Saying I am grateful for his service doesn’t adequately convey my gratitude. Thank you, Dennis. solution to my problem. Saying I am grateful for his service doesn’t adequately convey my gratitude. Thank you, Dennis. More

by CODY.98M Verified Customer Verified Customer

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Very friendly staff. Everyone was kind and helpful. My car was ready when promised. A+ Everyone was kind and helpful. My car was ready when promised. A+ More

by JAYHART1983 Verified Customer Verified Customer

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I bought a new Ram 1500 and it is in back in the shop after 1 day. I have received no updates on what is going on. after 1 day. I have received no updates on what is going on. More

by rudyjr76 Verified Customer Verified Customer

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The service and dealership was outstanding very friendly helpful and always was avalible to answer all my needs helpful and always was avalible to answer all my needs More

by clabishak Verified Customer Verified Customer

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Very pleasant experience. Did not even have to wait long for my service to be completed. Did not even have to wait long for my service to be completed. More

by DWILLIG323 Verified Customer Verified Customer

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