Dennis White | Page 2

There are no words that I can express on how happy I am with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was specta with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was spectacular I cannot be anymore happier with my purchase. I also cannot forget the finance guy who helped me as well, his professionalism, friendliness, and his personality made the whole process very painless. Sam Pack 5 Star Ford will be one of my top 5 dealerships I will be returning too for my future vehicle purchases. More

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This was our first experience with 5-Star Ford in Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience w Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience with our salesperson, Alex Ruvalcaba, everybody worked hard to ensure we were happy with our purchase, none more than Alexandra Benvenuto. I cannot give the dealership 5 stars, because our salesperson, Alex Ruvalcaba, was far too typical of a car salesman. Once the sell was complete, Alex was no longer interested in taking care of our concerns. We purchased a 5 year old truck that was a certified pre-owned vehicle. After getting the truck home, we discovered a variety of issues that needed to be addressed, some more significant than others, but all of which should have been caught and addressed as part of the nearly 200 point inspection that should have taken place. Mr. Ruvalcaba treated the purchase like we bought a piece of junk off some tote-the-note lot rather than taking care of us, going on to complain that we were "mad at him" for things that weren't his fault. I had to explain to him, as if to a child, that I wasn't mad at him, but that he was my single point of contact and should be handling things differently. Fortunately, Alex Benvenuto picked up the ball and addressed all the issues and concerns we had without question. She sent a driver across D/FW to pick up the truck while I was at work, got all the issues addressed, and had the truck back to me by the end of the day. Thank you, Mrs. Benvenuto! Later, I found a couple of other issues; nothing major, but the kind of things that should have been fixed in advance. I contacted Dennis White, Mr. Ruvalcaba's sales manager, who had been pulled into this earlier in the process. Mr. White made arrangements to have the issues fixed, so I took the truck to have the items addressed. I give Mr. White 4/5 stars, because he never spoke to me while I was there, never apologized for the issues - never even personally acknowledged I was there. I assume this is part of the ridiculous hierarchy of car sales where people like him don't have to talk to customers - just one of the reasons I hate buying a vehicle. That said, he arranged for the issues to be resolved, and in the end, that is what I wanted. All in all, I am very pleased with the price of the truck we purchased. We looked everywhere, and in the midst of the chip shortage, Sam Pack had that hidden treasure for the right price. Ultimately, the service was good, but not excellent. There were standouts in customer care such as Mrs. Benvenuto as well as those that seem to not care at all, such as Mr. Ruvalcaba. I would definitely recommend purchasing from this dealership, and I would recommend the internet sales experience. However, I, personally, will not deal with Mr. Ruvalcaba again and suggest working with other professionals at the dealership if you want a better experience. On another note, I feel I should call out Mr. Trey Russell. In the midst of my frustrating interactions with our salesperson, I left a less than stellar review through another site. Mr. Russell left a message apologizing with instructions for how to reach out to him via email. I did so, and never heard from him. Mr. Russell, that message "looks" great when you leave it as a response, but does little when you never follow through. More

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Always a great experience Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been so helpful. More

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Enjoyed buying my car yesterday Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" wal Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" walk into a car dealership. However, after being assisted by Kaleb Willis, I purchased a car there and really enjoyed it. Kaleb actually listened to what I needed and wanted. He never pressured me. He was polite and respectful. If every sales associate was like Kaleb, buying a car would be fun instead of feeling like I was swimming with sharks. I will definitely purchase future cars at Sam Pack's with Kaleb.........Very Happy Buyer/Joni B. More

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Always outstanding service Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from her Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from here. More

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Here we go again I gave this place great reviews and meant them. After they fixed huge problem. Now.i forced to write another review. Because again i have a problem. I gave this place great reviews and meant them. After they fixed huge problem. Now.i forced to write another review. Because again i have a problem. I have called left messages with. Finance since they never come to the phone. To no avail not one.phone call then finally get a call from dennis white saying henis sorry on saturday. And promised to call me monday with the answer. Kept promising. Well as usuall with this place monday has passed and no phone call. They have owed me 1000 for over a month. Even mr white couldnt believe its not here yet. I also was informed i should have also gotten 3000 for being a ford returning customer. Please pray i get my money. Iam trying to bury my brother and waiting on this. I cant take anymore. I dont know what else to do. Except write this because they care more about reviews than calling.back. side note operator very rude when i kept trying to get finace.to answer. More

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Awesome experience I was looking to get a second car and knew exactly where my budget and all lied. I spoke with someone at the dealership and felt good about it. I ende I was looking to get a second car and knew exactly where my budget and all lied. I spoke with someone at the dealership and felt good about it. I ended up going in and in less than an hour I had test drive, applied and waited for finance. We had to go back the next night due to it being late with financing, but the experience was one of the fastest and smoothest I’ve ever experienced. More

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Platinum service from 5 Star Went to look at a couple used Super Duty’s on the lot and was glad to have Kaleb show me what was available with all the pros and cons to both vehicle Went to look at a couple used Super Duty’s on the lot and was glad to have Kaleb show me what was available with all the pros and cons to both vehicles which in turn made my choice much easier. I Ended up with a Platinum S. Duty that was perfectly detailed and spotless at delivery. Couldn’t ask for a better personality and down to earth dude with all the right answers to my questions. Keep up the good work Kaleb! More

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Quick and friendly Tim little was very helpful and got us in our car quick and made it nice and simple. I would definitely come back for my next car. Tim little was very helpful and got us in our car quick and made it nice and simple. I would definitely come back for my next car. More

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Great experience, easy, and got a great price Reynaldo was awesome. He made my experience fast, easy, and enjoyable. After he helped me find the truck that was best for me he made understanding Reynaldo was awesome. He made my experience fast, easy, and enjoyable. After he helped me find the truck that was best for me he made understanding the numbers so easy. He even introduced me to my financial adviser and the after market sales rep. Hands down the best experience buying truck ever!!! More

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