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Dennis Vogel
Dennis Vogel | Page 3
Pre-Owned Sales
My Auto Import Center - Audi Nissan Toyota Volkswagen
1860 E Sternberg
Muskegon, MI 49444
83 Reviews
Specialties & Trainings
Nearly a decade of experience in the automotive industry, certified in new Toyota sales as well
Employee Video
83 Reviews of Dennis Vogel
March 04, 2022
This is my 3rd vehicle I have purchased from MY Auto. The staff at My Auto are without a doubt second to none. They go out of their way to get you into the right vehicle for you. They are total professio The staff at My Auto are without a doubt second to none. They go out of their way to get you into the right vehicle for you. They are total professionals and make car buying easy. A real pleasure to do business with. Best of the Best . More
by JAMESP.WARD
Verified CustomerOther Employees Tagged: Charlie Knapp, Eric Nelson, Will Smith
February 25, 2022
Everyone here from sales to financing is friendly and welcoming. I felt they went above and beyond to get me in the car I loved! Highly recommend! welcoming. I felt they went above and beyond to get me in the car I loved! Highly recommend! More
by Rachel
Other Employees Tagged: Gregory Ireland , Steve Stepanek
January 15, 2022
Could not get a hold of someone about my car for 3 days. I called and left multiple voicemails to 4 different people and not one called back. I also had to bring my car in 4 different times in 3 months. 2 t I called and left multiple voicemails to 4 different people and not one called back. I also had to bring my car in 4 different times in 3 months. 2 times with the same issue. Shamir was very polite and responsive when I was able to speak with him. More
by kyle
Other Employees Tagged: Charlie Knapp
October 18, 2021
I originally had a huge issue with this place. My husband and I bought a car, and it died less than a week later. The warranty we bought didn't cover the issues it had. We felt abandoned, used, and alone in and I bought a car, and it died less than a week later. The warranty we bought didn't cover the issues it had. We felt abandoned, used, and alone in our struggles as we have no friends, family, or any means of transportation and this car was extremely important for us to have in order to work and get back on our feet after losing our home and everything we had. I called and left a message with the manager, who never got back to me until after my original review went up (this is an edit). I left many messages with the guy who actually sold us the car- to see if there was anything they could do to help us or at least point us to a mechanic as we weren't getting anywhere and were getting more frustrated by the day. No response or returned calls, and in fact we both feel that he was actively avoiding our calls. Only ONE person helped us figure out a plan, and that was Eric. Working with him, he got in touch with Javid, who in one day was able to help us whereas everyone else had just been avoiding us. My original review was very scathing because we did feel like no one cared- they sold us a car we had been told had been thoroughly checked, only to find out that it wasn't, and it died within a few days and the general attitude was "Oh well" (at least that was our perception). I decided to change my review though, because even though 2 of the 4 people involved avoided us and the situation, the other 2 stepped up and went above and beyond and, working with the dealership and probably the people who weren't returning our calls, did manage to get us up and running again and for that I am extremely grateful. This was a very weird situation as used cars are sold "as is", but leaving us under the impression it had been checked out so it shouldn't die in the first few days, only to have it do just that, is what angered us. That and the lack of communication. I don't know what we would have done if Eric hadn't been as professional as he was and actually responded each time, through all of my panic attacks and freakouts. There needs to be more people like him and Javid there! Anyway, when you initially speak to literally anyone there, they are all super friendly and welcoming. They tell you that they care about their customers and prefer return business so they do everything they can to make people happy. It was a very warm and welcoming environment and maybe that even contributed to my anger, because when there was trouble no one was there like they seemed like they would have been when we first went there. Maybe it was just this situation, I don't really know. But in the end, they helped us and that's what counts. They didn't leave us with nothing and thousands of dollars of metal sitting on the lawn. In the end, my only complaint is towards the 2 people who did not reach out, return calls, or even attempt to communicate with us (and calling as soon as a bad review was up doesn't count, as the first person I tried to reach was indeed the manager and the same person who tried to reach me after reading the review, yet didn't call me back after we missed each other). I feel like I'm going in circles now so I'll end this, but if they were to work on getting back to people and carrying over that caring attitude they give you when you first show up, it would be a great place. More
by starbl00d
Other Employees Tagged: Javid Zahir , Charlie Knapp, Eric Nelson
October 11, 2021
I love the service center. We just bought another new I love the service center. We just bought another new car from you all based on how much I love the service center. I love the service center. We just bought another new car from you all based on how much I love the service center. More
by Cyndi LANGLOIS
Other Employees Tagged: Alex Wiedenhoeft , Logan Young
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