Dennis Gonzalez

Maus Nissan responded

Congratulations on the purchase of your brand new Rogue from us at Maus Nissan, Mr. William! We are honored by your continued trust, and we thank you for your kind words and recommendations! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there's anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Sir, we can see that you are upset, and apologize if you had a bad experience; however, we stand by our staff ; they are hard working, honest individuals, who pride themselves in the great customer service they provide. We never changed a deal after you accepted the offer. You have to choose which i ncentives from the manufacturer you want: rebates, or special interest rates. You cannot get both. If you'd like to discuss this further, we'd be happy to address your concerns, but it will happen with mutual respect, and no name-calling. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan responded

Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your new Jeep Compass from us at Maus Nissan, Charlene! We appreciate your continued trust, and we thank you for taking the time to leave us this review! JP, and all our staff, are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We are thrilled that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Altima from us at Maus Nissan, Edwin! We appreciate the opportunity to earn your trust, and thank you for taking the time to leave us this review! All our team members are dedicated to providing each guest with a truly exceptional experience, an d treating you like family! We are overjoyed that you are so happy, and look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Rogue from us at Maus Nissan, Mr. Bill! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if t here's ever anything we can do for you! Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Sir, no one scammed you. Your vehicle was sold to you over a year ago, at wholesale-to-the-public pricing. Unfortunately, you attempted to trade out of the vehicle now, only to discover that it had depreciated in value, after a year and many more miles later, and that you currently owe more than it' s cost in the market. We have no control over the market, and it might just not be the best time for you to trade. As far as your ability to refinance to lower your interest rate and/or payment: you are free to ask any lender, but it will always be subject to their approval, and will take into consideration many factors, including your credit, again, which we have no control over. As far as communication is concerned- we are very responsive, and will be happy to reach out to you, again. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan responded

We take the service we provide our guests seriously, and are extremely disappointed to read this review. We have escalated this to senior management and they are reviewing what happened, and they will be reaching out shortly. Please let us know if you have any other questions, and we will be happy to help address your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan responded

Congratulations on the purchase of your new '23 Murano, from us at Maus Nissan, John! We appreciate your continued trust, and we thank you for your kind words and 5-stars! Dennis, Aaron, and Jaryd, all do a phenomenal job taking care of our guests - thanks for recognizing them! We are overjoyed that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Nissan Sentra from us at Maus Nissan, Mr. Pedraza! We appreciate the opportunity to earn your trust, and we thank you for your kind words and recommendations! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138