Dennis Calcaterra
Dennis Calcaterra at Palm Chevrolet

Dennis Calcaterra

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

4.6
93 Reviews
4.6

93 Reviews

Write a Review

93 Reviews of Dennis Calcaterra

March 06, 2026

Dealership Rating
Employee Rating

Very happy with dealership. Especially ali kassak the service manager. Always very helpful if there's an issue. Only complaint is about jason Samaria. Im sick of is xx mail clai More

by gminnillo58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Palm Chevrolet responded

Thank you for your feedback! I'm glad to hear you're happy with Palm Chevrolet and that Ali Kassak has been helpful to you. We appreciate your concerns regarding Jason's communication and the promotional gift. Your experience is important to us, and we take your feedback seriously. Please feel free to reach out directly so we can address your concerns and ensure your future visits are more enjoyable. We hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

March 02, 2026

Dealership Rating
Employee Rating

Very satisfied with service dept. Of dealership, especially Ali the service manager. Always takes the time to go over my concerns. More

by gminnillo58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Sanabria, Franchesca Osorio , Aaron Jersey

Mar 03, 2026

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you are very satisfied with the service department at Palm Chevrolet, especially Ali's dedication to addressing your concerns. I appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

February 15, 2026

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Employee Rating

Hi the dealership is very clean classy but they did do away with the donuts in the morning while the customers are waiting I'm sure we all want that back again More

by ddanster91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Beauchamp , Craig Pearce

Feb 15, 2026

Palm Chevrolet responded

Grateful for you sharing this lovely experience with us! I appreciate your kind words about Palm Chevrolet's cleanliness and class. We're always looking for ways to enhance the customer experience, and I value your suggestion regarding the morning donuts. We hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

January 31, 2026

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Employee Rating

not a good day. miscommunication. ended in long wait. hope next time will be better. John More

by JSP6052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2026

Palm Chevrolet responded

Thank you for sharing your experience, John. I appreciate your feedback and understand that miscommunication can lead to frustrating situations. We are committed to improving our service and hope to provide you with a much better experience during your next visit to Palm Chevrolet. Please feel free to reach out to us if you have any specific concerns you'd like to discuss. Sincerely, Wayne Bogle Parts and Service Director

January 29, 2026

Dealership Rating
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I have never had a bad experience with Palm. The service staff are always accommodating and friendly. More

by ccaiazzo65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Scott Kelly

Jan 29, 2026

Palm Chevrolet responded

Thank you for your kind words! I’m thrilled to hear that you’ve had consistently positive experiences with the service staff at Palm Chevrolet. I pride myself on ensuring a friendly and accommodating experience, and it’s wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

January 28, 2026

Dealership Rating
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Excellent communication and prompt work. 10-10 customer service. The car turned out great too. More

by coh31990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with us at Palm Chevrolet. It's great to know that you appreciated our communication and customer service, and I'm glad you're happy with your car. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

January 25, 2026

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Employee Rating

Guss was amazing very knowledgeable, friendly courteous, and heard what we really wanted in a vehicle. Thank you very much Guss.. More

by esoldier111
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Guss at Palm Chevrolet. It's great to know he was able to help you find the vehicle you wanted while being knowledgeable and courteous. We appreciate your kind words and hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

January 22, 2026

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Employee Rating

Upon arrrival my tech was busy and rude once a fellow employee mentioned I was there for her. After a few minutes waiting the other tech helped me out and I asked him to change my service tech to him. My More

by Amanda B
Service Time
Recommend Dealer
No

Other Employees Tagged: Franchesca Osorio

Jan 22, 2026

Palm Chevrolet responded

Thank you for taking the time to provide your feedback, Amanda. I understand that consistent attention from your assigned service technician, accurate service work, and transparent pricing all contribute to a smoother experience. Comments like yours help me evaluate the overall service experience at Palm Chevrolet and highlight areas for improvement. If you’d like to continue the conversation or share more about your visit, please feel free to contact us directly. Your input is important as we work to enhance every customer interaction. Sincerely, Wayne Bogle Parts and Service Director

December 29, 2025

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Employee Rating

My man that checked me in was very helpful. He showed me and told me how to work some of the phases in my car that I had not been shown how to do. More

by WILLENEBURBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Palm Chevrolet responded

Thank you for your kind words, Willene! I'm thrilled to hear that our team member was helpful in showing you how to use the features in your vehicle. At Palm Chevrolet, we strive to ensure our customers feel confident and satisfied with their purchases. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 23, 2025

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Employee Rating

Dealership was fair, I don't like going back and forth with financing. Most customers would appreciate bottom line, if you can then do it if you can't the go somewhere else. Aaron wasn't there for purchas More

by ericjones46
Recommend Dealer
Yes

Other Employees Tagged: Aaron Jersey, Franchesca Osorio , Parts dept needs improvement they were uninformed so they appeared unorganized

Dec 24, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Eric. We appreciate your feedback regarding the financing process and understand that a straightforward approach can be beneficial for many customers. We're glad to hear that Aaron provided you with the necessary information for your purchase and that you enjoyed the video chat feature! If you have any further questions or need assistance, please feel free to reach out to us at Palm Chevrolet. We look forward to serving you again! Best, The Palm Chevrolet Team

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